I was able to get the outlook contacts to finally sync, gmail is still a no-go but that appears to just be a waiting game.
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I think that there was a problem with Google Server yesterday - I couldn't sync my wife's phone to google contacts but to be honest, it gave me an chance to dump google contacts and mail and use outlook.com instead. My wife's lumia 920 and my 1520 are now finally free of Googles prying eyes!
Woohoo!