1. bengan's Avatar
    My friend somehow was able to crack the screen on my 620 and now the touch doesn't work. Everything else seems to work fine, but I can't do anything with it without touch.
    I now have a new 620 and would like to retrieve or somehow transfer the settings/data from my broken 620 to the new one. When connecting it to the computer it asks me to unlock it (which I cannot do) before I can access it :(

    Is there any way for me to work around this?
    04-09-2014 11:08 AM
  2. jjmurphy's Avatar
    Did you have cloud backup turned on? If so, when you put in your MS account into the new phone, it'll ask if you want to restore from a backup. That should restore most things to your phone settings wise. You'll need to download your apps again.
    04-09-2014 11:34 AM
  3. bengan's Avatar
    Unfourtunately I haven't. But I'll make sure to have that turned on from now on, seems like a good feature now that I need it :)
    04-09-2014 01:24 PM
  4. Curtieson's Avatar
    Unfourtunately I haven't. But I'll make sure to have that turned on from now on, seems like a good feature now that I need it :)
    My sister said the same thing the day she lost her phone and I told her to just use Find My Phone. "Ohhh, that is a neat feature; too bad I didn't know about it yesterday!" haha

    I think the only thing you really can do is get a new screen for it. If it makes you feel any better...you can't really transfer app data or settings anyway, so no loss there...
    04-09-2014 02:11 PM

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