1. Dante X's Avatar
    Telcel, Mexicos biggest cellphone operator hasn't released Lumia black yet.

    I've contacted both Nokia Mexico and Telcel, but none has a clear answer.

    Any other countries have the same problem?????
    07-07-2014 04:37 PM
  2. Martsicky's Avatar
    L520, L620, L720, L820, L920, L925, L1020. It says it is available for these devices (Telcel)
  3. Martsicky's Avatar
    Nokia's support page shows it is available for Telcel devices. http://www.nokia.com/global/support/...latin-america/

    Download official Nokia Tool, and check for updates. http://download.fds-ncom.nokia.com/s...lInstaller.exe it's direct link to download for Official Nokia Page. You have to connect your device (Windows 7 / Windows 8 / Windows 8.1 required) and it will find an update for you (if available)
    07-07-2014 04:57 PM
  4. Guytronic's Avatar
    Hmmm...which phone the Nokia update site shows Telcel in Mexico having black available for quite a few phone versions...
    Availability in Latin America - Nokia
    (Scroll to Mexico on the page)
    Himanshu Chowdhary likes this.
    07-07-2014 04:57 PM
  5. Dante X's Avatar
    I have the Lumia 920, my sister the 1020, my brother the 720 and my dad the 520.... None has received the Black update...

    I know, the Nokia Update says that it should be available, but no one can download it (A lot of people is complaining about this on Facebook and twitter).
    07-07-2014 05:01 PM
  6. Martsicky's Avatar
    L520, L620, L720, L820, L920, L925, L1020. It says it is available for these devices (Telcel)
    07-07-2014 05:02 PM
  7. Guytronic's Avatar
    How long have you been trying to update?
    Himanshu Chowdhary likes this.
    07-07-2014 05:03 PM
  8. Martsicky's Avatar
    I have the Lumia 920, my sister the 1020, my brother the 720 and my dad the 520.... None has received the Black update...

    I know, the Nokia Update says that it should be available, but no one can download it (A lot of people is complaining about this on Facebook and twitter).
    okay then, try with Nokia Software Recovery Tool :) it's not an update via OTA, but first make a backup of your files because it will erase your phone's memory. It's just likea hard reset. This tool will download an update directly from Nokia servers to your PC, and then it will update your phone. Don't disconnect your device during the process.

    Let us know here if you managed to update your phone!
    Last edited by Martsicky; 07-07-2014 at 05:14 PM.
    07-07-2014 05:04 PM
  9. Dante X's Avatar
    I know I can use Nokia Software Recovery Tool , but I have so many phones to update at home that doesn't sound like an option :(

    I just want to know if any other countries are having this issues, or just in Mexico with our ****ty Carrier (Telcel).
    07-07-2014 05:17 PM
  10. Martsicky's Avatar
    I know I can use Nokia Software Recovery Tool , but I have so many phones to update at home that doesn't sound like an option :(

    I just want to know if any other countries are having this issues, or just in Mexico with our ****ty Carrier (Telcel).
    No idea, in my country it's available since few months :) As far as I know it's available in whole Europe without any exceptions... Maybe in Africa, Asia or other Latin America country people are expecting similar problems, but it's fine in EU.
    Dante X likes this.
    07-07-2014 05:20 PM
  11. Ripper Cornelio's Avatar
    Yo actualice un lumia 720 con el software updater, parece que solo asi vas a poder....
    (I updated a Lumia 720 with software updater, so it seems this is the only way.)
    Sent from my Lumia 920 using Tapatalk
    Last edited by Guytronic; 07-08-2014 at 03:23 PM. Reason: Attempted translation
    Dante X likes this.
    07-08-2014 09:46 AM
  12. MikeLuna's Avatar
    I have the same problem I just hope Cyan is arround the corner for my 720, taking into account that the 625 and 925 are getting it now.
    Dante X likes this.
    07-18-2014 08:42 PM

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