1. lasitha fernando's Avatar
    A few minutes later, the update finished and it booted onto a different wallpaper to usual. The buttons on the side still work fine; volume, wake up, etc, however the entire touchscreen is dead. It doesn't vibrate when I touch the windows/back/search buttons and it does not respond at all- not even the slightest, to presses or gestures. Is this a hardware problem that coincidentally occured the same time as the update; or has the update broken my phone? Any suggestions to repair this would be greatly appreciated! Thanks
    09-05-2015 06:35 AM
  2. FinDev's Avatar
    First you should try to simply reboot your phone.
    If it didn't work you should try to restore your phone using Windows Phone Recovery Tool.
    Link: go.microsoft.com/fwlink/p/?LinkId=522381

    If that doesn't work there may be some problem with the phone itself.
    09-07-2015 08:11 AM

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