Farce indeed. Ignoring the farce of having to haunt the local home and work phones4u stores, unable to deserve or pre-order, no definite information, staff giving out faulty info, even contradicting their own in store display material, it got even worse today.
Store near work said they would 100% be in this afternoon. Left my card, asking them to reserve me one and call. Needless to say no call, so phoned them around 4pm, and they were in stock, they said they'd been too busy to call me, they agreed to reserve me one, they were open til 7, said I'd leave work hour early and come pick it up.
Arrived 6:15, queued for over 5 mins, and unbelievably was told they couldn't sell 920 to anyone because the stock wasn't registered on their system. Without system showing the stock, they can't process/sell, no way around it. Unaccepting, demanded to speak to the Manager, I had to wait over 30 mins, only to get same story, demanded compensation for wasting over an hour of my time. He said nothing he could do, out of his control, all I could do was come in tomorrow, and hope the system problem was fixed. I took away head office details, and emailed in a strong complaint.
Farce Indeed!