Having had my order cancelled twice.. Yea I'm thinking of choosing another color. It's bull. I've been waiting since the 9th and they can't get their stuff together. I'll talk to a CSR rep tomorrow but I doubt anything will come of it.
Those who ordered the L920 from AT&T in Yellow
- Thread starter Dave Blake
- Start date
I ordered on 11/9 (although website says 11/12) and just got a tracking number for both the charger and phone. Hopefully have it tomorrow or Saturday.
...update - the AT&T Wireless website says it's the phone and sim that shipped. I suppose I'll know for sure when it gets here.
...update - the AT&T Wireless website says it's the phone and sim that shipped. I suppose I'll know for sure when it gets here.
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I loved the yellow but ended up returning mine to AT&T due to a hardware issue and ended up with a Red Lumia...really miss the yellow it had POP!
anyone want an yellow one here Atlanta?
ordered on 9th. waited and no info then I bought one in physical store. but the original one can't be cancelled. it shipped today, estimated date is Dec 3rd. lol, I already used one for almost a month. don't want to sell the precious yellow to a random guy from craiglist. prefer local face to face deal. plz mod if this post is not allowed here.
email addr:
czhouchem AT gmail DOT com
ordered on 9th. waited and no info then I bought one in physical store. but the original one can't be cancelled. it shipped today, estimated date is Dec 3rd. lol, I already used one for almost a month. don't want to sell the precious yellow to a random guy from craiglist. prefer local face to face deal. plz mod if this post is not allowed here.
email addr:
czhouchem AT gmail DOT com
I woke up this morning and checked this thread. I read the recent comments that orders were cancelled overnight. I checked my order and it was CANCELLED last night too!!! I feel like this is Groundhog's Day. This is a disaster! Maybe more importantly - AT&T needs to compensate us for cancelling these orders.
Wouldn't you know it - as I'm writing this note I got an email from AT&T stating they just charged me for my monthly bill. Talk about adding salt to the wound.
This is horrible customer service.
Wouldn't you know it - as I'm writing this note I got an email from AT&T stating they just charged me for my monthly bill. Talk about adding salt to the wound.
This is horrible customer service.
i want to believe you... but i cant handle all this nonsnense.
ill give another call.what color are you thinking about getting?
i really wanna get white since it's in stock and it looks pretty decent... but im still quite partial to the yellow
I'm hoping red. But now I'll settle for any color the Microsoft store has today. I'm going out of town for a few weeks next week and really wanted to put the camera to use. I did tweet the CSR I've been talking to and I sent a lengthy email to Mr Elop. I wasn't demanding or anything. I just thought I'd share my experience.
erzhik
New member
if you have a Microsoft Store or a Microsoft Holiday Store around you, check there. I got my yellow without a problem at MSFT Holiday Store on black friday. Don't bother calling them, the reps always give wrong info. If you have either one nearby, just go there.
Just wondering, where are you located? There is a holiday store near me in NYC at times square. Im wondering if they would have any yellow to begin with since its such a heavy shopping center. But at the same time windows phone isn't too popular yet hahha
Edit: to those brahs that got theirs cancelled more than once, have you guys seen this other thread?
http://forums.windowscentral.com/no...orders-avoid-cancelled-orders-lumia-920s.html
Makes alot of sense to me. Anyone try this resolution?
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erzhik
New member
I'm in Boston. MSFT Holiday Store in Natick, MA has plenty of yellows available.
My order that was cancelled yesterday was upgrade, not no commitment. I also had a SIM order with it.
I am doing an upgrade exception though (paid $250) so not sure if that matters.
havanahjoe
New member
Mine is an off-contract order, but it was ordered with service attached (a new line) so I have the SIM card in my order. My order has a date of the 13th, but has not been cancelled and is still pending shipment
perspicuity
New member
Wow, AT&T's system is seriously random.
After getting my 11/19 in-store order cancelled yesterday, I tried an online chat through the order status page on att.com. They said that it looked like it was because the credit card didn't go through which can't be true because there was plenty of credit on that card.
So then I called customer service on the phone. The rep took a while to even see what was going on, then said it was cancelled because there was no stock. When I said that doesn't really make sense because I'd still like to be in line for one, she said it is "normal for the system to cancel orders after 2 weeks if they haven't been fulfilled". Looking at other posts here, I don't think that is actually true but hey, it's another story to throw into the mix. The rep said there are now 889 back orders for the yellow 920.
Anyhow, in the end the rep couldn't even place an order for a new one because they are "not in stock". I guess I need to try the store next. :angry:
After getting my 11/19 in-store order cancelled yesterday, I tried an online chat through the order status page on att.com. They said that it looked like it was because the credit card didn't go through which can't be true because there was plenty of credit on that card.
So then I called customer service on the phone. The rep took a while to even see what was going on, then said it was cancelled because there was no stock. When I said that doesn't really make sense because I'd still like to be in line for one, she said it is "normal for the system to cancel orders after 2 weeks if they haven't been fulfilled". Looking at other posts here, I don't think that is actually true but hey, it's another story to throw into the mix. The rep said there are now 889 back orders for the yellow 920.
Anyhow, in the end the rep couldn't even place an order for a new one because they are "not in stock". I guess I need to try the store next. :angry:
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Reflexx
New member
Ouch. They're really doing you wrong.
Is AT&T at least going to credit your bill or something just for your trouble? I got a $25 credit for my trouble and my order wasn't even canceled.
Reflexx
New member
Order got canceled last night. Read the comment posted earlier about the Microsoft pop-up stores. Called the MD pop-up stores and they had yellow 920. They had 3 at the Montgomery Mall (Bethesda, MD) and "plenty" at the Columbia Mall. Both stores also had Cyan in stock. Drove over to pick one yellow up from the Montgomery Mall. :winktongue:
P.S., none of the local AT&T stores or B&M Microsoft stores had yellow or blue in stock.
P.S., none of the local AT&T stores or B&M Microsoft stores had yellow or blue in stock.
Well - here we go again. Checked my status this morning only to find my yellow lumia 920 order cancelled - again! This is the second time ATT has cancelled my order!
I am done with them. Just picked up a red on from the local MS store and I am very happy. Will wait to get my hands on the yellow from the MS store sometime. Permanently switching to StraightTalk and never going back to ATT!
I am done with them. Just picked up a red on from the local MS store and I am very happy. Will wait to get my hands on the yellow from the MS store sometime. Permanently switching to StraightTalk and never going back to ATT!
erzhik
New member
I bought mine on black friday, when I asked them how many they have, they said they have plenty of them. They got them on 2nd week of release, and didn't sell that many. They also have a yellow on display. Unfortunately they will not price match.
Order got canceled last night. Read the comment posted earlier about the Microsoft pop-up stores. Called the MD pop-up stores and they had yellow 920. They had 3 at the Montgomery Mall (Bethesda, MD) and "plenty" at the Columbia Mall. Both stores also had Cyan in stock. Drove over to pick one yellow up from the Montgomery Mall.
P.S., none of the local AT&T stores or B&M Microsoft stores had yellow or blue in stock.
It seems like only pop-up stores have yellow. AT&T doesn't stock them, and b&m MSFT stores didn't even receive them.
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