Originally Posted by
chatafrata I have been talking to the windows phone support about this issue and what worked for me was turning off the cloud sharing service, on the xbox music app, reset my phone then connect. Bam, worked. The support said I will have to disable that option if I would like to connect for now. It seems like they might be aware of this issue with some phone.
YOU are the MAN! (or woman)
I had tried setting firewalls, virus protection, reinstalling apps, resetting the phone multiple times. I called AT&T and they couldn't fix it. AT&T conference called me with Nokia and they couldn't fix it. Nokia said they were going to have to have a more advanced technical support specialist contact me in 48 hours. AT&T recommended I swap the phone for a new one. I got a new phone and it didn't solve the problem. But your solution worked! Thank you!