11-12-2016 03:33 AM
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tools
  1. MoveThatGeaRUp's Avatar
    While plugged in?
    I was able to resest it! The battery was just emptied. I plugged it in and after a 10 minutes blackscreen the set up started :)
    04-29-2013 08:05 AM
  2. The Sand's Avatar
    Not sure if this has already been posted here in the sticky thread, but the following fix worked for me. No flashing required:

    1. Soft reset the phone (hold volume down and power until it vibrates, then let go)
    2. Wait for Nokia logo
    3. Enter the following whilst Nokia logo is showing, one key at a time - Volume Up, Volume Down, Power, Volume Down

    Credit to smearp on the Nokia forums for this method - Stuck on running gears for over 8 hours!! Nokia Lu... - Nokia Support Discussions

    Warning - This command will hard reset your phone and you will lose you personal data (although if you are stuck in gears screen then it's probably not something you will be worried about)
    Thanks for sharing this... it is also nice to hear specifically from Nokia Care (mentioned from the Nokia link you provided) that the spinning gears should not be taking that long. I am wondering if this is happening due to the phone backing up excess content during the reset process? It might be better to uninstall every app and remove all content manually from the phone before you do a hard reset ensuring the "backup" is light. You can log into windowsphone.com to push the apps back onto the phone anyway... Just a thought... I for one will do that the next time and we all know there will most likely be a next time.
    04-29-2013 01:22 PM
  3. stevethenerd's Avatar
    I wish I had seen this yesterday, just sent mine back to nokia... and you know this is all they do :(



    Update: May 9
    Just got my 920 back... I missed it alot. The loaner was a LG pj the couldn't do anything.
    Last edited by stevethenerd; 05-09-2013 at 09:05 PM.
    05-03-2013 05:35 PM
  4. Sachin Thakur's Avatar
    I wish I had seen this yesterday, just sent mine back to nokia... and you know this is all they do :(
    When I sent mine back with this problem, they also replaced the circuit board.
    05-03-2013 06:40 PM
  5. sk1d_mark's Avatar
    Had this problem tonight after my phone doing some odd things, like taking two pictures for each 1 I took. So thought I'd do a phone reset.. then I got the 2 cogs spinning issue, left it like that for at least an hour :-(

    Tried all the options of buttons over and over again, so started to read up about the firmware flash, while I downloaded bits and read the readme , I kept pressing down and power, maybe 20 times, getting the cogs each time.

    Then I gave up and reached for my usb cable, went to plug it in and the boot loader came up and the phone was normal ?

    VERY happy now.

    Not sure what to take from that, other than it might be worth keep trying and then leave it 5 minutes.

    Mark
    Last edited by sk1d_mark; 05-05-2013 at 06:49 AM.
    05-04-2013 07:15 PM
  6. John Korondy's Avatar
    Many thanks, itxjobe! Could you please find the code for RM-821_apac_philippines_388? TIA!
    05-05-2013 02:32 AM
  7. Sager-Naji's Avatar
    Hi

    the main software is not working .

    so I can do anything , I have a windows 8 PC Is there anyway to fix it ?

    I have to sell the phone today .I didn't know about this problem .
    05-07-2013 08:54 AM
  8. oldpueblo's Avatar
    Hi

    the main software is not working .

    so I can do anything , I have a windows 8 PC Is there anyway to fix it ?

    I have to sell the phone today .I didn't know about this problem .
    Scroll up a bit, there's a button combination you can use or you can just keep hard-resetting (try without SIM too) and eventually it should come back. Be plugged in while doing it.
    05-07-2013 02:30 PM
  9. Padmakumar Pediredla's Avatar
    hi , i was able to install navi firm plus
    i copied the data as instruted c:/programdata/nokia/packages/product/rm-820/<list of files>
    and nokia suite installed

    when i go nokia suite open product , i was able to see 4 options of lumia 920 (with rm-820,rm-821,rm-822)

    when i choose one of them and then programming-> recovery
    i couldn't see the any things there

    there is only <code> <variant> <version>
    nothing below to it

    i feel i am almost close , but could not make it ,



    can any body help me rearding this


    thank u

    padmakumar
    05-08-2013 07:45 AM
  10. Mr Second's Avatar
    Hello!

    My red 920 showed an update was available, but booted to the spinning cogs screen and got stuck there until now... I tried to flash it, but Nokia has shut down the access to Navifirm. Does anyone have the files needed for flashing it? (mine is 059R020: RM-821_VAR242649_CV_FR_Black_v1_Red).
    I wouldn't like to take it to Nokia Care because the warranty does not cover devices bought outside of Brasil (mine is from France) and they charge USD 140 for the service... :(

    Thanks in advance! :D
    05-08-2013 09:34 PM
  11. aimstylus's Avatar
    anyone experience this error when trying to run NaviFirm??

    "Service specific exception: com.nokia.posti.server.caresuite.webservice.UnauthorizedFault"
    05-10-2013 05:33 PM
  12. jjuki's Avatar
    anyone experience this error when trying to run NaviFirm?? &quot;Service specific exception: com.nokia.posti.server.caresuite.webservice.UnauthorizedFault&quot;
    Check this Navifirm+ Workaround: Download Files From Nokia Servers | BlinkThinks in Binaries Mine Lumia 920 also got stuck on the cogwheels after hard reset. I went to Nokia Care, because I was worried about voiding my warranty. When they said that there was a pretty long queue, I asked would I void my warranty by flashing it myself. They said that if you flash the correct version you are fine. So that is what I did with these instructions.
    05-12-2013 04:45 AM
  13. devil.insulted's Avatar
    Hi All,

    I need some help to unbrick my phone.
    I am stuck on the same situation of Bricked Phone with Cog Wheel after trying for a reset but now I dont have firmware to upload using the Nokia Care Suite, any idea how can I get the same.

    Regards,
    05-14-2013 02:24 PM
  14. stevethenerd's Avatar
    I sent mine back to Nokia, that way I new it would get the right image...
    05-14-2013 02:29 PM
  15. devil.insulted's Avatar
    I am in a different country then where the phone was bought so I cant send it to Nokia at this moment atleast.
    05-14-2013 02:38 PM
  16. benjaminleroux's Avatar
    Hey Guys,

    Would you know the reason why clicking download from the firmware download screen does nothing? It says it was added to the queue, but nothing happens.. not download starts.

    I basically enter the product code which is 059Q6W4 for the black rogers 920, click the "Check online" button, it find the firmware information, click the "Optional content files" and then download.

    Nothin!!!

    any clues?
    05-15-2013 09:57 AM
  17. benjaminleroux's Avatar
    Hey Guys,

    Would you know the reason why clicking download from the firmware download screen does nothing? It says it was added to the queue, but nothing happens.. not download starts.

    I basically enter the product code which is 059Q6W4 for the black rogers 920, click the "Check online" button, it find the firmware information, click the "Optional content files" and then download.

    Nothin!!!

    any clues?
    Forget it... after 3 hours and 15 reboots, my reset completed... Nokia really needs to fix this...
    05-15-2013 10:51 AM
  18. jeffgeno's Avatar
    It's good it was fixed, but the answer to your question is to use the latest version of the Nokia software. It's the one dated January 2013, I think. I tried to get my bricked Lumia up and running with the 2012 software and had the same issue you did. Updating to the new one fixed it and allowed me to flash.
    05-17-2013 09:36 AM
  19. david90531's Avatar
    Both Navifirm and NCS are not working for me right now... One shows server error and NCS wouldn't install because of the Visual C++ and I tried to install that also didn't work..
    Windows 8 tried both my laptop and desktop PC..
    05-18-2013 05:38 PM
  20. bsd107's Avatar
    This thread saved my phone. Thank you very much. The reason I did a reset in the first place was because the 1308 update caused my tiles to not update new content anymore. The apps that I noticed that didn't update anymore were wpcentral, chronos calendar, weave, battery tile, usa today. 1314 update didn't help either.
    Same here - went through hard reset, stuck in gears, flashed, tons of updates and days of updating apps. Then 3rd party tiles worked for about 2 weeks, then stopped. 1314 is just as broken in this regard as all previous versions.
    05-23-2013 12:51 AM
  21. AndreStudart's Avatar
    even who has the lastest version (1314.. etc) shall proceed the same way mentioned in first post?

    thanks
    05-27-2013 03:01 PM
  22. theefman's Avatar
    This just saved me as well for my just sold att 920, none of the key combo's worked. Thanks OP.
    05-28-2013 11:44 AM
  23. aalex's Avatar
    Thanks for sharing this... it is also nice to hear specifically from Nokia Care (mentioned from the Nokia link you provided) that the spinning gears should not be taking that long. I am wondering if this is happening due to the phone backing up excess content during the reset process? It might be better to uninstall every app and remove all content manually from the phone before you do a hard reset ensuring the "backup" is light. You can log into windowsphone.com to push the apps back onto the phone anyway... Just a thought... I for one will do that the next time and we all know there will most likely be a next time.
    Thanks for the great thread. I did the keys method as well and it worked for me. Just wanted to chime in. I upgraded to a 928 on Verizon and wanted to prep my 920 to resell it. I did a reset and ran into the gears problem. Took a good 20 minutes of trying the keys method over and over again but it finally worked. Happy.
    06-02-2013 12:02 AM
  24. jbjtkbw007's Avatar
    Not sure if this has already been posted here in the sticky thread, but the following fix worked for me. No flashing required:

    1. Soft reset the phone (hold volume down and power until it vibrates, then let go)
    2. Wait for Nokia logo
    3. Enter the following whilst Nokia logo is showing, one key at a time - Volume Up, Volume Down, Power, Volume Down

    Credit to smearp on the Nokia forums for this method - Stuck on running gears for over 8 hours!! Nokia Lu... - Nokia Support Discussions

    Warning - This command will hard reset your phone and you will lose you personal data (although if you are stuck in gears screen then it's probably not something you will be worried about)
    Yep, this worked for me. I tried the Nokia Suite along with Navifirm and absolutely couldn't get them to install, even doing the cache manually. Nokia suite just wasn't having it on 2 different machines (1 was Vista and the other was Windows 7). This worked on my third try and I had to do the process on both the Nokia logo screen and the AT&T logo screen. 5 minutes of gears and then it reset. It was like clockwork..
    06-02-2013 02:02 PM
  25. DrewT3's Avatar
    I was getting the Install Interrupted error installing Nokia Care Suite on my Windows 7 32bit. This is what worked for me:

    I wanted to log the install, so I found you can generate a log file by running the MSI from a command line like:

    msiexec.exe /i D:\Users\DrewT3\Downloads\Nokia_Care_Suite_PST_5.0_2013.1.3.4\NokiaCareSuiteForStore-2013_1_3_4.msi /L*v D:\Users\DrewT3\Downloads\Nokia_Care_Suite_PST_5.0_2013.1.3.4\Your.log

    after I looked at the log, it seemed the problem was with the InstallFLS component returning 1603
    CustomAction InstallFLS returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

    I looked this up and it seemed to be a permissions issue.

    So, I finally ran the command prompt as an administrator, then reran the command line MSI launcher, and the whole thing installed without a problem.

    I hope this helps someone else, it was driving me crazy.
    06-04-2013 06:40 AM
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