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  1. potahov's Avatar
    oh thanks for sharing guys!
    fixed the bricked phone from 1st try today (att, red, stuck on gears for 10 hours after phone reset)
    windows 8 x64, just dont forget to launch as admin
    06-07-2013 08:54 AM
  2. scotty6kids78's Avatar
    is there an unlocked generic firmware than can be flashed on the phone rather than having to download the ee UK branded firmware for the white variant

    not even sure if this is possible with Windows Phone however thought I would ask?

    Cheers
    06-07-2013 08:58 AM
  3. dxdy's Avatar
    Notice: NCS wont download firmware anymore if you upgrade to version 2013.20.5.3 (old usergroupsconfiguration.cfg wont work)... stay at latest 2013.13.4.4 with "usergroupsconfiguration.cfg"
    06-07-2013 02:58 PM
  4. MikeyMike01's Avatar
    How reliable are these fixes?

    I'm looking at buying a Lumia 920 that's stuck at the Nokia screen after a reset to save some money.
    06-09-2013 12:32 PM
  5. oldpueblo's Avatar
    How reliable are these fixes?

    I'm looking at buying a Lumia 920 that's stuck at the Nokia screen after a reset to save some money.
    I've recovered multiple 920s multiple time by just doing button holds several times with appropriate waits in-between.
    06-11-2013 12:35 AM
  6. BongoToto's Avatar
    I am trying to install the 059 Q6W4 firmware onto my 059 R2L5 Nokia Lumia 920.

    Everytime I try it fails with an error:
    0xFA1304 : Platform ID check fails:
    Reason(s): The FFU file is not meant for this product. The platform ID of image does not match with platform ID of the device.

    However the device show Platform Code : 059 R2L5

    Any help please ?
    06-13-2013 02:02 PM
  7. tlhami's Avatar
    Getting an error message when launching the Navifirmplus software. An exception error when attempting to connect to the server. Did I do something wrong or is this common?
    06-13-2013 11:52 PM
  8. Russell LeCompte's Avatar
    I am getting the same error. Guess I will be taking the phone to at+t as all I can get is spinning gears :(
    06-14-2013 11:32 PM
  9. orcagti's Avatar
    Hi, I have a nokia lumia 920 that is stuck in the gears spining. I download the software you recomended but the NaviFirm+ 1.7 is giving me this error "Service Specific Exception: com.nokia.posti.server.caresuite.webservice.UnauthorizedFault"

    I'm running windows 7 Ultimate 64 Bits

    Please help me.

    Thank you.
    06-15-2013 08:19 PM
  10. klcow's Avatar
    navifirm does not work anymore since Nokia enabled password access for the server. Another way to download the firmware is to open Nokia Care Suite, open the Product Support Tool for Store 5.0, open tools->firmware download and enter product code (eg. 059R1W5). The downside is, it will only download the latest firmware for the device, so no going back to previous versions.
    06-16-2013 10:14 AM
  11. Feeni's Avatar
    Tried that as well and the application keeps crashing with message:

    "A Task's exception(s) were not observed either by Waiting on the Task or accessing its Exception property. As a result, the unobserved exception was rethrown by the finalizer thread.
    at System.Threading.Tasks.TaskExceptionHolder.Finalize()"

    Any other way to get the proper firmware?


    Edit: I think this is related to the password too. After messing around a bit I got a different error message:

    "Access is denied. Verify credentials."
    Last edited by Feeni; 06-16-2013 at 11:41 AM.
    06-16-2013 11:12 AM
  12. oldpueblo's Avatar
    Go back a page or two and just use the button method several times.
    06-16-2013 11:13 AM
  13. Feeni's Avatar
    Go back a page or two and just use the button method several times.
    Tried it multiple times mate. No dice. There is a warranty center in my town so I ended up just going there and swapping it out.
    06-16-2013 02:12 PM
  14. dougolupski's Avatar
    does anyone have the firmware file that they can post online. Nokia care isnt downloading the firmware.
    06-21-2013 09:26 AM
  15. sravanv's Avatar
    Woohoo! I just resurrected a lumia 920 from the dead! I'll be posting my experience in a separate post later and will detail the steps that will hopefully help someone in a similar situation. Feel free to PM me any questions you may have.

    Background:

    Rogers Lumia 920 now working on T-Mobile.
    06-21-2013 11:47 AM
  16. sravanv's Avatar
    does anyone have the firmware file that they can post online. Nokia care isnt downloading the firmware.
    Use this website (ATT and Rogers only). Not liable for anything that happens to your phone but I used it (and stuck with my carrier/color combo firmware file) and I brought back a bricked 920:


    Lumia920 RM-820 1232.2109.1242.1001
    06-21-2013 11:48 AM
  17. dougolupski's Avatar
    Use this website (ATT and Rogers only). Not liable for anything that happens to your phone but I used it (and stuck with my carrier/color combo firmware file) and I brought back a bricked 920:


    Lumia920 RM-820 1232.2109.1242.1001
    THANK YOU!
    I got mine up and going once I had the files. She is restoring now, now I will see if my gps still suck to high heaven. If not its going back under warranty.
    06-21-2013 02:56 PM
  18. Lucas Bursoni's Avatar
    did you use the same method that they showed in the first page? I mean, did you use the Nokia Care? I tried, i created the folders but the firmware didnt show up in the Nokia Care
    06-21-2013 07:33 PM
  19. Lucas Bursoni's Avatar
    Same thing here, did you find out what was the problem?
    06-21-2013 09:03 PM
  20. gandhirushi's Avatar
    Guys, there is a very simple solution to this problem. In case you do end up with endless spinning gears, do the following:
    1. Let the gears spin until the battery dies down.
    2. Remove the sim card after the phone battery is empty.
    3. Connect the phone back into the wall charger and PLEASE DO NOT turn on the phone. THE PHONE WILL TURN ON BY ITSELF ONCE YOU CONNECT IT TO THE WALL CHARGER.
    4. You will see that the phone now is booting up normally. It is ready for use.
    5. Insert your sim once the phone is up & running normally.

    Hope this helps.
    06-21-2013 09:40 PM
  21. Lucas Bursoni's Avatar
    Guys, there is a very simple solution to this problem. In case you do end up with endless spinning gears, do the following:
    1. Let the gears spin until the battery dies down.
    2. Remove the sim card after the phone battery is empty.
    3. Connect the phone back into the wall charger and PLEASE DO NOT turn on the phone. THE PHONE WILL TURN ON BY ITSELF ONCE YOU CONNECT IT TO THE WALL CHARGER.
    4. You will see that the phone now is booting up normally. It is ready for use.
    5. Insert your sim once the phone is up & running normally.

    Hope this helps.

    just tried, didnt work at all
    06-22-2013 02:20 AM
  22. gandhirushi's Avatar
    Sorry to hear. But it did work for me.
    06-22-2013 12:15 PM
  23. dougolupski's Avatar
    did you use the same method that they showed in the first page? I mean, did you use the Nokia Care? I tried, i created the folders but the firmware didnt show up in the Nokia Care
    It did. You have to download all of the files on the site posted above then copy them into the exact folder extension shown on the front page. I forgot to make a folder products folder and it didn't show up. It must be like this C:\ProgramData\Nokia\Packages\Products\rm-820\ with all of the data files you downloaded in the rm-820 folder.
    06-22-2013 01:08 PM
  24. sravanv's Avatar
    THANK YOU!
    I got mine up and going once I had the files. She is restoring now, now I will see if my gps still suck to high heaven. If not its going back under warranty.
    Glad it helped! Is your Lumia okay now?
    06-22-2013 05:59 PM
  25. dougolupski's Avatar
    Glad it helped! Is your Lumia okay now?
    Yep shes all up and running, thank you. Had an issue with Xbox music pass but it was on MS side effecting a lot of us WP8 owners. Just sucked it happened right when I re did my phone, I thought I screwed something else up. But all good now.
    06-22-2013 06:48 PM
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