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  1. lesd777's Avatar
    Ok. I was using to new a version of Nokia Care Suite. So now I was able to download the firmware. The USB Recovery is now in progress. To lesd777, Navifirm no longer works. I think they should update the first post of this thread with the new way to do this.

    Download Official Nokia Firmware Even Without Navifirm+ | BlinkThinks in Binaries

    Above is a great way to get the firmware. Remove the Nokia Care Suite you have now and download the one from this link. Copy and over right the cfg file after install. Once you successfully download the firmware, click on File and Open Product, Filter to your device, click Open. Then click Start on the new screen. It may ask you to reset your phone before it can do its thing.

    I just finished flashing and waiting for first boot up to complete. So far so good.

    on the URL you provided, step 2 the dropdown is blank so I don't see "caresuite external" . any suggestions?
    edv2009 likes this.
    08-05-2013 10:30 PM
  2. DaveGx's Avatar
    on the URL you provided, step 2 the dropdown is blank so I don't see "caresuite external" . any suggestions?
    You are using the Nokia Suite version provided in the link right? If you had another version or even a separate Product Support tool installed, you should uninstall them. That Caresuit External should be automatic. And don't forget to copy the cfg file to the right place
    08-05-2013 10:46 PM
  3. lesd777's Avatar
    You are using the Nokia Suite version provided in the link right? If you had another version or even a separate Product Support tool installed, you should uninstall them. That Caresuit External should be automatic. And don't forget to copy the cfg file to the right place
    yea I downloaded the single file, installed nokia suite and took that cfg file and did a copy and replade in the " C:\Program Files (x86)\Nokia\Nokia Care Suite\Product Support Tool For Store 5.0". I didn't have any other versions installed. Thanks for the assistance, but im about done here. What's funny is this has been a known issue since day one, and it's still a problem. I actually reset it to make a sale tonight as I was going to head down to ATT and pick up the 1020. Pretty disappointed to the point I may steer away from wp8 as soon as I get this phone working/replaced.
    DaveGx likes this.
    08-05-2013 11:07 PM
  4. DaveGx's Avatar
    yea I downloaded the single file, installed nokia suite and took that cfg file and did a copy and replade in the " C:\Program Files (x86)\Nokia\Nokia Care Suite\Product Support Tool For Store 5.0". I didn't have any other versions installed. Thanks for the assistance, but im about done here. What's funny is this has been a known issue since day one, and it's still a problem. I actually reset it to make a sale tonight as I was going to head down to ATT and pick up t he 1020. Pretty disappointed to the point I may steer away from wp8 as soon as I get this phone working/replaced.
    Sorry I can't help further. I agree with you though. I spent quite a bit of time with all this crap, and all I wanted to do in the beginning was hard reset my phone. What a cluster. I shouldn't have to search all over the internet, and spend hours of my time just to restore/reset my phone to original state. This isn't a new issue yet it appears they've done nothing to address it, nor have they given people a simple easy solution if things do go wrong on a hard reset or if your phone gets bricked. No excuse for that. And as grateful as I am that there are those on the internet that figured out how to do some of this, it shouldn't come to that. It should be MS or Nokia with a detailed solution or steps to resolve.
    lesd777 likes this.
    08-05-2013 11:16 PM
  5. lesd777's Avatar
    Sorry I can't help further. I agree with you though. I spent quite a bit of time with all this crap, and all I wanted to do in the beginning was hard reset my phone. What a cluster. I shouldn't have to search all over the internet, and spend hours of my time just to restore/reset my phone to original state. This isn't a new issue yet it appears they've done nothing to address it, nor have they given people a simple easy solution if things do go wrong on a hard reset or if your phone gets bricked. No excuse for that. And as grateful as I am that there are those on the internet that figured out how to do some of this, it shouldn't come to that. It should be MS or Nokia with a detailed solution or steps to resolve.

    ok last attempt here, and thx again. Im at step 7 where it says I can manually flash my phone. Where is the option to get the flash process started?

    UPDATE: I had to click the file menu again and select the appropriate selection for my 920, then the lower left options showed up as stated on the OP. Thanks again DaveGx. Looks promising as im booted up and at the "setting up the phone" stage.
    Last edited by lesd777; 08-06-2013 at 12:17 AM.
    DaveGx likes this.
    08-05-2013 11:52 PM
  6. drtek's Avatar
    Is there any workaround for the Access is Denied, Verify Credentials in Nokia Care Suite?
    Last edited by gamo62; 08-06-2013 at 04:56 AM.
    08-06-2013 03:48 AM
  7. DaveGx's Avatar
    Is there any workaround for the Access is Denied, Verify Credentials in Nokia Care Suite?
    See my post on the bottom of the previous page. There's a link that may help you
    drtek likes this.
    08-06-2013 06:52 AM
  8. drtek's Avatar
    Worked great. Should advise people not to do an auto update. That hosed it for me.
    08-06-2013 07:01 AM
  9. modul8com's Avatar
    Yesterday during the day, while it was charging, I had the impression that the screen of my 920 acted somehow weird... it didn't immediately react to touch... first time it did that... so I thought why not reboot it to fix things... so I did... I pressed the power button for a while and wiped the screen down. But instead of stating "good bye", it stayed on that sliding screen but nothing happened.
    Strange I thought... So I went online to figure out how I should do a real reset... I immediately found out that I had to press power on and volume down... so I did... the screen went black... but nothing else happened...
    Retrying the soft reset and even a hard reset (volume down, power button and camera button) doesn't do anything anymore.

    So I found this thread, installed the Nokia suite, I first tried NaviFirm+ but that only gave me errors, and in more recent posts I figured you don't need that anymore. So I installed a working version of the Nokia suite... and could find a file that corresponds my device... so far all so good...
    Then I want to "Start" the update, when the file is downloaded, the file gets checked correctly, all well here... then the popup arrives stating you have to softreset your phone... I try that with the original USB cable connected in a USB2 port, but still nothing... I can hear the disconnect and connect sounds in windows 8 though, but the phonescreen stays pitch black.

    I guess I'm up for a resend to factory, huh ?

    Oh yeah, and don't tell me the battery is maybe empty, it was charging (and it was like almost fully charged) when the screen acted strange, remember.
    08-07-2013 11:53 PM
  10. DaveGx's Avatar
    Modul,
    Did you do your last reset like this:
    Hold the Volume Down and the Power button, click RETRY on the Product Support Tools Window

    After you feel a vibration in the phone immediately release the Volume Down and the Power button and hold the Volume up button.
    It takes some time, but eventually you should see a Nokia logo with redish background
    08-08-2013 08:31 AM
  11. blackhawk556's Avatar
    This is one if the best threads ever :)
    08-11-2013 06:55 PM
  12. FernandoDB's Avatar
    i need a help, i have some wierd problems after gdr2 update, where can I find this firmware ?
    model rm-821 rm-821_Ita_brazil_253
    product 059q8t8
    firmware 1232.5957.1308.0001
    08-12-2013 04:54 PM
  13. jnbnb's Avatar
    Hello,

    Im (or maybe was) a proud lumia 920 user. My brother wanted to change his 620 for my 920. So we decided to buy a lumia 925 for me, for giving my 920 to him.
    So today, when the lumia 925 has arrived, I decided to restore the initial configuration of my lumia 920. It was lasting a lot of time doing that,(more than 30minutes) with the black display with those 2 white gears so we have pulled out the sim of the 920 to put it to the 925 while it was with the gears.

    After all the afternoon the 920 continues with the gears and we have tried the hard reset but It continues with the same display.

    I need some help. I dont want to send it to Nokia because now we have the holidays to soon, and we want our pureview cameras.. Im waiting to drain the battery so that we can try a hard reset again.

    Thanks

    Jon
    08-13-2013 02:17 PM
  14. FernandoDB's Avatar
    no one ?

    i need a help, i have some wierd problems after gdr2 update, where can I find this firmware ?
    model rm-821 rm-821_Ita_brazil_253
    product 059q8t8
    firmware 1232.5957.1308.0001
    08-13-2013 05:28 PM
  15. jahirsino1's Avatar
    follow the instructions of this post (post # 18) for both restoring a bricked phone or finding the right firmware in Nokia care
    http://forums.windowscentral.com/win...-navifirm.html
    08-16-2013 02:25 PM
  16. migueli2's Avatar
    Any ideias how to fix my problem? I was updating with NSU and at last step when NSU said phone was beeing rebooted, phone rebooted then NSU said was na error with rebooting to try it manually, i did it and now phone wount pass throu NOKIA letters....
    08-22-2013 07:48 AM
  17. migueli2's Avatar
    After a few hours in NOKIA logo it went without battery. I read a few forums with difrent ways to solve this and none worked so far. But... Something has changed and i'm starting to see a light of hope again.

    Here's the pic of what is shown now in my screen...

    2013_0822_1822_53.jpg

    If you have the knowloegdr to help me i'll be apreciated!
    08-22-2013 12:31 PM
  18. TechAbstract's Avatar
    @migueli2 Hold down Vol down and Power button to reboot
    08-22-2013 08:43 PM
  19. migueli2's Avatar
    @migueli2 Hold down Vol down and Power button to reboot
    Didn't work in my case.
    08-23-2013 02:34 PM
  20. Digital Moe's Avatar
    So after numerous firmware updates my phone still does this when using the factory reset feature I am having to flash it again prior to the sale of the unit. As it is still in warranty I was thinking of seeing if Nokia would swap the device.

    Edit:

    Oh dear now I have a error while flashing the device looks like I have a brick.

    Edit: Tried again with some older firmware and it worked, this time it had a message saying fixing partitions never seen that before but it seems to have done the trick.
    Last edited by Digital Moe; 08-25-2013 at 04:25 PM.
    08-25-2013 03:50 PM
  21. DarkShadow1130's Avatar
    I was up with you up until Programming -> Recovery. because when I go there there is no file to select it just tells me I can search for one online. but I have it downloaded and it is in the file path you specified.. Any help?http://cdn-forums.wpcentral.com/imag...happysweat.png
    08-29-2013 11:17 PM
  22. SamSchoemann's Avatar
    New to the forum, but if anyone can help out id appreciate it. My yellow lumia has been bricked for over a week. i got all these steps done on how to unbrick my phone. And when i get done with flashing the firmware to my phone, it goes to the nokia screen then to the AT&T start up screen and then back to the nokia screen and keeps repeating itself. also goes to the battery charging screen every once in awhile to. I have tried a soft reset and a hard reset since the flash. Any ideas?
    09-03-2013 12:28 AM
  23. Fellipe Abib's Avatar
    Navifirm..
    Estou encontrando todas as firmwares.. estou com medo de atualizar ainda pelo flash.. hehehe
    uso o rm-820 (AT&T) e queria s atualizar para tirar a logo da AT&T.. ficar sem "operadora"
    09-11-2013 12:07 PM
  24. Fellipe Abib's Avatar
    no one ?
    Navifirm..
    Estou encontrando todas as firmwares.. estou com medo de atualizar ainda pelo flash.. hehehe
    uso o rm-820 (AT&T) e queria s atualizar para tirar a logo da AT&T.. ficar sem "operadora"
    09-11-2013 12:08 PM
  25. 7Sonny's Avatar
    Hopefully somebody can help me with this. I installed Nokia Care Suite and downloaded the firmware I needed (CV NL RED). When I try to start the flashing itself I select open product --> RM-821 --> programming --> recovery. The system automatically detects the firmware in the package folder. When I click start I get a window with 'Verification of data package integrity' and after a while a new window with the 'RETRY' button. I then connect the phone and tried the power and volume down buttons. The phone gives a vibra and then the nokia care suite should pick up the phone.. But no whether what I try, the care suite does not pick up the phone. I tried the power and volume down button and then the volume up button, and the power and volume down button only, but no success.. Any tips for that? If I use the method with the volume up button I get the lightning gear symbol on my 920 and when I use the power/volume down method only, it only shows me the 'cog wheels' again..

    I tried both online and offline mode for the care suite..


    Who is able to help me??
    09-12-2013 01:50 AM
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