Here is my story.
I called Rogers this morning to unlock my Lumia 920. First I went to technical support option, and I was told the unlocking is take care by customer relationship department. The guy transferred me to the department.
Another guy in customer relationship picked up my phone. After passing him the IMEI, he told me I can unlock my phone for $50. But he cannot charge any credit card. So I told him to charge either my internet account or cable tv account. He asked me to hold a minute.
After more than 20 minutes holding, I was kicked off by Rogers system. The system transferred me to another representative automatically.
This time, a girl picked up my phone. After I asked for the unlocking service, she told me I'm not supposed to unlock a Rogers device because it is built for Rogers, blah blah blah.Then I told her another representative agreed I can unlock the device but the Rogers system cut me off. At this time, she asked for the IMEI and told me she would look into it.
After another more than 5 minutes wait, the girl came back saying my Lumia 920 can be unlocked, and I need to pay $50 to my ancient Fido prepaid account. WTF? I haven't been using that account for years! So I mentioned the other guy said the $50 can be billed to either internet or cable tv account. And the girl said no, they don't have authorization to bill those accounts. They can only bill Rogers wireless or Fido accounts.
I was transferred to Fido pay-as-you-go department afterwards. But the voice prompts were in French. So I gave up.
Has anyone else successfully unlocked their Rogers Lumia 920? How did Rogers charge you $50?
Another finding. The first guy I talked to in technical support department was very helpful. He told me that Rogers is responsible for the phone before unlocking. After unlocking the phone, everything goes to Nokia Care. Rogers will not answer any questions regarding an unlocked phone.
I called Rogers this morning to unlock my Lumia 920. First I went to technical support option, and I was told the unlocking is take care by customer relationship department. The guy transferred me to the department.
Another guy in customer relationship picked up my phone. After passing him the IMEI, he told me I can unlock my phone for $50. But he cannot charge any credit card. So I told him to charge either my internet account or cable tv account. He asked me to hold a minute.
After more than 20 minutes holding, I was kicked off by Rogers system. The system transferred me to another representative automatically.
This time, a girl picked up my phone. After I asked for the unlocking service, she told me I'm not supposed to unlock a Rogers device because it is built for Rogers, blah blah blah.Then I told her another representative agreed I can unlock the device but the Rogers system cut me off. At this time, she asked for the IMEI and told me she would look into it.
After another more than 5 minutes wait, the girl came back saying my Lumia 920 can be unlocked, and I need to pay $50 to my ancient Fido prepaid account. WTF? I haven't been using that account for years! So I mentioned the other guy said the $50 can be billed to either internet or cable tv account. And the girl said no, they don't have authorization to bill those accounts. They can only bill Rogers wireless or Fido accounts.
I was transferred to Fido pay-as-you-go department afterwards. But the voice prompts were in French. So I gave up.
Has anyone else successfully unlocked their Rogers Lumia 920? How did Rogers charge you $50?
Another finding. The first guy I talked to in technical support department was very helpful. He told me that Rogers is responsible for the phone before unlocking. After unlocking the phone, everything goes to Nokia Care. Rogers will not answer any questions regarding an unlocked phone.