View Poll Results: Have you experienced the same issue?

17. You may not vote on this poll
  • Yes

    10 58.82%
  • No

    7 41.18%
  1. denious's Avatar
    I was listening to music through YouTube yesterday with the Metrotube app. When the song ended I didn't bother doing anything with the phone, so it just lay there for some time, the screen was black. When I took the phone in my hands and unlocked it, the Metrotube app came up, and the phone "died".

    Holding any button for any amount of time, including the power button, did nothing. The phone was simply frozen, getting hotter and hotter, screen stuck on Metrotube, until it reset itself about 20 minutes in...

    Should this happen again, is there any other way to turn the phone off? Seems extremely stupid to wire the power button through the OS and having no hardware route to turn the phone off...
    11-19-2012 05:26 PM
  2. philpeeps's Avatar
    holding power + volume down soft resets the phone.
    11-19-2012 05:43 PM
  3. denious's Avatar
    Thanks, I will try that next time.
    11-19-2012 06:12 PM
  4. Reflexx's Avatar
    You'll have to hold the power+volume down buttons for a full ten seconds before you see anything happen.
    11-19-2012 06:17 PM
  5. Dylan Morrison2's Avatar
    Mine just vibrates and goes around etc... Is there any way to boot down ??
    04-07-2013 10:58 PM
  6. scarletttine's Avatar
    These window phones are giving me a lot of trouble. I recently exchanged mine about a week ago for another. Anyway, I went out and left my phone at home and turned it off as well, when I came back, I turned it on and now it's stuck between the "Nokia" and then the AT&T logo. Wtf. I tried the "soft reset" many times and I hear it vibrate but still nothing. What gives!!? I'm just waiting for the battery to drain -_- this blows, windows.
    09-02-2013 06:09 PM
  7. Boomerang Bob's Avatar
    What do I do to unfreeze my nokia 920
    09-07-2013 09:22 PM
  8. deadwrong03's Avatar
    Hold the vol down button and the power button for 10 - 12 secs it should soft reset

    Sent from my Nokia 928 using Tapatalk
    09-07-2013 09:46 PM
  9. Faviola Mendoza's Avatar
    What can i do when my Lumia 920 froze? well it seems like it is on but frozen and the screen is all black. it started on Friday, April 11, i was going home from school and i decided to call my bf from Viber and when i tried to message him on it.. it just froze and the screen turned black and i couldnt see anything but i could hear my messages and all that.. then on Saturday morning i plugged it in on the charger and it turned on agian but when i unlocked it it froze again and it hasn't worked since then so i opened it and took the battery out but it still doesnt respond yet... so what can i do please help me???
    04-16-2014 11:40 AM
  10. CaptBender's Avatar
    First, are you sure you have a Lumia 920? You mentioned you "took the battery out" and the 920 is sealed and does not have a removable battery.

    In any case, this happen to me yesterday on my 920. Phone just sitting on my desk not being used. I went to check the time and it was dead. I did a soft reset and it came back and it been ok so far. Have you tried to soft reset the phone? Do this this by holding down the Volume Down Button AND the Power Button. Hold them down until to feel the phone give a slight vibration. It should come back up..
    Tom Snyder likes this.
    04-17-2014 10:09 AM
  11. MARKjotep's Avatar
    I experienced the same issue, my 920 was frozen and started to get warm.

    Soft reset is the best answer!
    04-17-2014 08:20 PM
  12. Deshawn_Nishaa's Avatar
    my windows phone is stuck on the lock screen and i held the vol. down but and the power button at the same time but nothing happened
    03-17-2015 12:36 PM
  13. Metreet75's Avatar
    Thanks, it worked! :))
    02-01-2017 07:11 PM
  14. nickita0404's Avatar
    my windows phone is stuck on the lock screen and i held the vol. down but and the power button at the same time but nothing happened
    you know i tried as well i couldnt get anything
    04-27-2017 04:39 PM
  15. Tom Snyder's Avatar
    you know i tried as well i couldnt get anything
    Hold volume down and power button down till the phone vibrates. I know some say 10 seconds, but I've had to keep them pressed in for a long time, it seemed like minutes instead of seconds. Sit down and just hold the buttons in, had to do mine years ago on its 1st update when it was a brand new phone it took forever to happen.
    05-03-2017 01:50 PM

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