update**
so my friend got the cs manager involved and it turns out, the cs rep he was speaking to was fairly new. they will be sending him a 920 but a refurbished one. he's trying to get a new one at this point seeing that his phone is less-than 1 month old AND he has to pay $125 deductible.
my friend lost his phone over the weekend and is in the process of going through the insurance claim with att (or whatever the name of the insurance company is).
my friend was just notified that he would NOT be getting the 920 because the phone is in high demands. instead, he'll be getting the 900. sucks big time. he's trying to dispute...
anybody else go through the insurance process? with all the returns they have, you would expect them to at least give him a refurbished 920. something doesn't sound right...
so my friend got the cs manager involved and it turns out, the cs rep he was speaking to was fairly new. they will be sending him a 920 but a refurbished one. he's trying to get a new one at this point seeing that his phone is less-than 1 month old AND he has to pay $125 deductible.
my friend lost his phone over the weekend and is in the process of going through the insurance claim with att (or whatever the name of the insurance company is).
my friend was just notified that he would NOT be getting the 920 because the phone is in high demands. instead, he'll be getting the 900. sucks big time. he's trying to dispute...
anybody else go through the insurance process? with all the returns they have, you would expect them to at least give him a refurbished 920. something doesn't sound right...
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