Hi All,
I'm new to this forum thing so bear with me...
I have a Nokia Lumia 920 which I am loving apart from some minor bugs that seem to pop up regularly in these forums.
This morning however, I stumbled across a major problem. The phone was running fine and I was surfing across internet explorer before putting the phone aside to drive to work. When I got to work and proceeded to exit the internet app, I noted some serious lag and found the phone wasn't responding.
Eventually I got to the start screen and noted that I was unable to open a number of apps including messaging, email, settings, peoples profiles/contacts (not the people app itself) internet explorer to name a few. However it would load some installed apps. It would receive calls fine and was almost 'half alive'.
Of interest, the affected apps would hinge away into a black screen with only the clock visible. Occasionally I would get a 'Loading' or a 'Resuming' with the loading dots running across the screen. Then the screen would hinge back into the start screen in up to fifteen seconds.
I turned the phone on and off to no avail. I soft reset the phone over the course of the day, again to no avail. I contacted Nokia Care NZ to seek advice and they advised a soft reset. I am yet to hear back from their 'Lumia rep'.
On the way home (8 hrs later), I randomly just tried another soft reset. This has seemed to fix the problem and the phone is running as per normal.
Has anybody else encountered this problem? I am concerned it may re-occur and want to warn you if it does. It pretty makes the phone almost useless.
Thank you for your time!
I'm new to this forum thing so bear with me...
I have a Nokia Lumia 920 which I am loving apart from some minor bugs that seem to pop up regularly in these forums.
This morning however, I stumbled across a major problem. The phone was running fine and I was surfing across internet explorer before putting the phone aside to drive to work. When I got to work and proceeded to exit the internet app, I noted some serious lag and found the phone wasn't responding.
Eventually I got to the start screen and noted that I was unable to open a number of apps including messaging, email, settings, peoples profiles/contacts (not the people app itself) internet explorer to name a few. However it would load some installed apps. It would receive calls fine and was almost 'half alive'.
Of interest, the affected apps would hinge away into a black screen with only the clock visible. Occasionally I would get a 'Loading' or a 'Resuming' with the loading dots running across the screen. Then the screen would hinge back into the start screen in up to fifteen seconds.
I turned the phone on and off to no avail. I soft reset the phone over the course of the day, again to no avail. I contacted Nokia Care NZ to seek advice and they advised a soft reset. I am yet to hear back from their 'Lumia rep'.
On the way home (8 hrs later), I randomly just tried another soft reset. This has seemed to fix the problem and the phone is running as per normal.
Has anybody else encountered this problem? I am concerned it may re-occur and want to warn you if it does. It pretty makes the phone almost useless.
Thank you for your time!