06-16-2014 06:19 AM
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  1. miodrage's Avatar
    Country bought from: France
    Unlocked? Yes
    Color: Black
    Charging Method: Wall outlet
    Portico updated? Yes
    Carrier: Vip Mobile Serbia
    Heavy usage? Yes
    Occasional overheating? Yes
    Skype user? Yes
    Gmail user? Yes
    Nokia Maps / Drive user? Yes
    Inconsistencies in battery life? No

    From yesterday it happened 4 times, 2 times yesterday, and 2 times today (today in 5 mins twice) I had freezes - I push the power button, the screen stays black. My wife was calling me, and I couldn't answer. Also, when I push the power button, the sensory buttons do light up for several secs. Every time, a soft reset helped.
    02-27-2013 04:54 PM
  2. deckem's Avatar
    • Country bought from: Canada
    • Unlocked? Not that I know of.
    • Color: Black
    • Charging Method: Nokia wireless charging plate.
    • Portico updated? Yes
    • Carrier: Rogers
    • Heavy usage? Medium
    • Occasional overheating? With some apps and some charges
    • Skype user? No
    • Gmail user? Yes
    • Nokia Maps / Drive user? No, but installed and sometimes played in; disabled the background task.
    • Inconsistencies in battery life? Yes


    My freezes almost daily. It will usually freeze overnight, sometimes shortly after being put on the charger (so when I reset my frozen phone in the morning I only have 50% battery). It will often freeze during the day as well, randomly. Freezing behaviour: phone is not in use; screen is off; when I try to use the phone, it does not respond. Calls and texts are not received and at least once did a recent text disappear following the freeze. I did a factory reset (no restore) and did not install any apps except to update what was already installed. The phone did not freeze for 5 days, then it froze twice within 30 minutes. Rogers and Nokia (from my dealings) do not acknowledge or have any knowledge of this behaviour (Rogers tech support guy blamed the preinstalled programs or their updates).
    wazzer likes this.
    02-28-2013 09:04 PM
  3. wazzer's Avatar
    Please write a review on your 820/920. https://www.nokia.com/gb-en/products...ia820/reviews/
    03-01-2013 01:43 AM
  4. wazzer's Avatar
    Got my FOURTH phone yesterday did a hard reset from the box It auto set the time after I set the zone"Hurray" It makes a noise when I put it on charge and when you unplug it slightly different than the others. It was still on this morning Whoop Whoop. I will give it a bit longer before I trust if for on call work or the alarm. Fingers crossed
    03-03-2013 05:37 AM
  5. Radhey Raman Tiwari's Avatar
    Country bought from: India
    Unlocked? Yes
    Color: Black
    Charging Method: Usually wireless, sometimes I charge with USB. It seems that the restarts occur most often with USB charging.
    Portico updated? No
    Carrier: Airtel
    Heavy usage? Yes
    Occasional overheating? Yes Always, when playing games, net surfing and charging.
    Skype user? Yes
    Gmail user? Yes
    Nokia Maps / Drive user? Yes, about once per day.
    Inconsistencies in battery life? Yes
    03-03-2013 09:59 AM
  6. jackbrennan's Avatar
    Country bought from: Sweden
    Unlocked? Yes
    Color: Black
    Charging Method: Wireless and Corded
    Portico updated? Phone is 100% up to date.
    Carrier: Telenor
    Heavy usage? No - 1 or 2 phone calls a day.
    Occasional overheating? Doubtful
    Skype user? No
    Gmail user? No
    Nokia Maps / Drive user? Very minimal
    Inconsistencies in battery life? No

    The restarting has only been an issue the last 2 weeks. I've had the phone for 2 months without any problems.
    03-03-2013 02:23 PM
  7. gbbg's Avatar
    Country bought from: USA
    Unlocked? No
    Color: Yellow
    Charging Method: Wireless and USB
    Portico updated? Up to date.
    Carrier: AT&T
    Heavy usage? Not everyday
    Occasional overheating? Gaming (noticeably Where's my water)
    Skype user? No
    Gmail user? Yes (2 accounts)
    Nokia Maps / Drive user? Yes (at least 30% of the time)
    Inconsistencies in battery life? No

    Started freezing during wireless charging. Soft reset knocks out background apps (Weather Wallpaper, Weave, Accuweather and Battery Sense - all of functional live tiles that stop updating) and twice, Maps and location ported me to Maryland.
    03-03-2013 10:40 PM
  8. imZadok's Avatar
    My Lumia 920 regularly freezes since the Portico update and requires a soft reset most mornings. Seems to most commonly occur after long periods of inactivity. I wonder if it is related to the new Wi-Fi always on feature of the Portico update.

    Country of purchase: Australia - on contract with Telstra
    Colour: Black
    Charging Method: Always using supplied power adapter
    Portico update: Yes
    Usage: Sometimes heavy, but usually only moderate
    Overheating: Always gets hot when playing games and frame-rate suffers after about 15 minutes of continuous play
    Skype: No
    Gmail: Yes
    Nokia Maps / Drive: Yes, I use them about once per month
    Wi-Fi: Yes, I have the Wi-Fi always connected function (even when screen is off) enabled
    03-04-2013 01:30 AM
  9. Wuhte's Avatar
    Country bought from: Austria
    Unlocked? No
    Color: Black
    Charging Method: USB plug into electrical outlet.
    Portico updated? Yes
    Carrier: A1
    Heavy usage? No
    Occasional overheating? No
    Skype user? No
    Gmail user? No
    Nokia Maps / Drive user? No
    Inconsistencies in battery life? No
    Last edited by Wuhte; 03-05-2013 at 03:23 AM.
    03-04-2013 06:38 AM
  10. wittgenfrog's Avatar
    Hi
    Thanks for setting this up. Judging from the number of posts all over the Internet, this is a serious problem, and the response from MS\Nokia seems non-existent.
    I have all the usual problems: i.e. my Lumia 920 'phone locks up randomly after 4 days, 10 hours or 10 minutes.
    I've gone through the gamut of possible fixes like running without most applications, updating\not updating Nokia apps, switching Wi-Fi \ Bluetooth on\off etc. etc. etc., but ultimately it still locks-up for no obviously consistent reason


    Country bought from: UK
    Unlocked? YES
    Colour: Yellow
    Charging Method: Wireless & Wired
    Portico updated YES - Installed when purchased
    Carrier: Vodafone (UK)
    Heavy usage? Light Use
    Occasional overheating NO
    Skype user Occasional
    Gmail user? NO
    Nokia Maps / Drive user Occasional
    Inconsistencies in battery life NO
    03-04-2013 08:40 AM
  11. Loiselle's Avatar
    Country bought from: United States
    Unlocked? : No.
    Color: Black.
    Charging Method: Wireless & Corded (PC and Wall)
    Portico updated?: Yes.
    Carrier: AT&T.
    Heavy usage?: Moderate. Phone calls 2-3 times per day/5-10 minutes each, Texting, Facebook, Twitter, web browsing, light gaming, photography.
    Occasional overheating?: Rarely. When playing a game for 20 or more minutes.
    Skype user?: Only one time.
    Gmail user?: Yes.
    Nokia Maps / Drive user?: No.
    Inconsistencies in battery life?: Yes. Major. Sometimes 27 hours on one charge, then 8 hours the next. Under same usage as listed above.
    03-04-2013 09:02 AM
  12. dogukan's Avatar
    Mine randomly shuts off. I know it sounds weird but it usually happens when the phone is in my bag even if I rarely keep it in my bag. Never seen this problem appearing while using the phone..

    Country bought from: Turkey
    Unlocked? Yes
    Color: White
    Charging Method: USB
    Portico updated? Yes
    Carrier: Turkcell
    Heavy usage? No
    Occasional overheating? Yes
    Skype user? No
    Gmail user? No
    Nokia Maps / Drive user? No
    Inconsistencies in battery life? Yes
    03-04-2013 09:32 AM
  13. hichdaou's Avatar
    Country bought from: Canada
    Unlocked? No, locked to Rogers
    Color: Black
    Charging Method: Wall charger
    Portico updated? yes
    Carrier: Rogers
    Heavy usage? yes
    Occasional overheating? yes
    Skype user? yes
    Gmail user? yes
    Nokia Maps / Drive user? yes
    Inconsistencies in battery life? no
    03-04-2013 10:36 AM
  14. Kacey Green's Avatar
    Country bought from: USA
    Unlocked? Yes (Developer Phone)
    Color: Black
    Charging Method: Usually wireless
    Portico updated? Not available yet
    Carrier: T-Mobile USA
    Heavy usage? Yes
    Occasional overheating? Yes Especially with Kik Messenger
    Skype user? Yes once or twice a month
    Gmail user? Yes
    Nokia Maps / Drive user? Yes a few times a month
    Inconsistencies in battery life? No
    03-04-2013 01:30 PM
  15. MoveThatGeaRUp's Avatar
    Country bought from: Germany
    Unlocked? Yes
    Color: Yellow
    Charging Method: usb cable
    Portico updated? Yes
    Heavy usage? No
    Occasional overheating? Yes
    Skype user? No
    Gmail user? No
    Nokia Maps / Drive user? Yes
    Inconsistencies in battery life? No

    Only occurs when wifi enabled.
    03-04-2013 03:41 PM
  16. Great deal's Avatar
    Country bought from: UK
    Unlocked? Yes
    Color: Black
    Charging Method: Usually wireless
    Portico updated? Yes
    Carrier: O2
    Heavy usage? No
    Occasional overheating? Yes
    Skype user? Yes
    Gmail user? Yes
    Nokia Maps / Drive user? No
    Inconsistencies in battery life? Yes
    03-04-2013 06:21 PM
  17. starblade876's Avatar
    Country bought from: USA [Amazon Wireless]
    Unlocked? No
    Color: White
    Charging Method: Wired (sometimes wall, sometimes PC)
    Portico updated? Yes
    Carrier: AT&T
    Heavy usage? No
    Occasional overheating? Yes
    Skype user? No
    Gmail user? No
    Nokia Maps / Drive user? Yes, I have it, but have only used it a couple times
    Inconsistencies in battery life? No

    As noted by others, a soft reset is often required after leaving it on the charger for "too long," which means the wifi is left on. Just recently, I set the wifi to be kept on and set an alarm and, after some time, it required a soft reset. So, some handsets' issues might be related to wifi.
    03-05-2013 06:10 AM
  18. GooseTea's Avatar
    Country bought from: Germany
    Unlocked? No
    Color: Black
    Charging Method: USB plug into electrical outlet.
    Portico updated? Yes
    Carrier: 1&1
    Heavy usage? No
    Occasional overheating? No
    Skype user? Yes
    Gmail user? Yes
    Nokia Maps / Drive user? Yes
    Inconsistencies in battery life? No
    03-05-2013 02:47 PM
  19. CellularMan's Avatar
    Had my first spontaneous restart today.


    Country bought from: Canada
    Unlocked: Yes
    Color: Black
    Charging Method: wall (not original) and PC
    Portico updated: Yes, and all of the nokia apps fully up to date.
    Carrier: Rogers Branded, connected to Bell
    Heavy usage: Medium
    Occasional overheating: It gets warm sometimes, but not sever
    Skype user: Installed, but not used
    Gmail user: Yes
    Nokia Maps / Drive user: yes
    Inconsistencies in battery life: yes, sometimes drains fast when on stadby and with no apps open, other times it can go for hours and only drop a few %.

    Note: The phone restarted during a phone call. It went silent for about 3 seconds before it rebooted.
    03-06-2013 12:27 AM
  20. CamiKitti's Avatar
    Country bought from: USA
    Unlocked? No
    Color: Black
    Charging Method: Both wireless and USB
    Portico updated? Yes
    Carrier: AT&T
    Heavy usage? Moderate
    Occasional overheating? Yes
    Skype user? No
    Gmail user? Yes
    Nokia Maps / Drive user? Yes
    Inconsistencies in battery life? No

    My phone recently restarted on one of my favorite apps. :(
    Sent from my Nokia Lumia 920 using Board Express
    03-06-2013 01:32 AM
  21. Arenzael's Avatar
    They seriously haven't fixed this yet?!

    Country bought from: USA
    Unlocked? Don't know
    Color: Cyan
    Charging Method: Wireless (Nokia Charger)
    Portico updated? Yes
    Carrier: AT&T
    Heavy usage? Mixed (Light to Moderate)
    Occasional overheating? No
    Skype user? No
    Gmail user? Yes, Sync set to 30min
    Nokia Maps / Drive user? Installed, but used rarely
    Inconsistencies in battery life? No

    Mainly locks up and requires a reset (Vol- and Power) when charging or screen off in pocket. Really annoying as I use my phone as an alarm.
    03-06-2013 02:50 AM
  22. Vikram Dinesh's Avatar
    •Country bought from: India
    •Unlocked? Yes
    •Color: White
    •Charging Method: USB and wireless
    •Portico updated? Yes
    •Carrier: Airtel
    •Heavy usage? No
    •Occasional overheating? Yes
    •Skype user? No
    •Gmail user? No
    •Nokia Maps / Drive user? Yes
    •Inconsistencies in battery life? Yes
    03-06-2013 03:16 AM
  23. ferazzz1985's Avatar
    Country bought from: Canada
    Unlocked? No, locked to Rogers
    Color: White
    Charging Method: Wall charger
    Portico updated? yes
    Carrier: Rogers
    Heavy usage? yes
    Occasional overheating? yes
    Skype user? yes
    Gmail user? NO
    Nokia Maps / Drive user? yes
    Inconsistencies in battery life? no

    Has happened at random. Sp far it has froze on a black screen twice, once while putting to charge and once at random. Soft reset fixes this issue whatever it may be.
    03-06-2013 05:45 AM
  24. bigbendji's Avatar
    Country bought from: FRANCE
    Unlocked: YES
    Color: Black
    Charging Method: CABLE
    Portico updated? OUT OF THE BOX
    Carrier: BOUYGUES TELECOM FRANCE
    Heavy usage? NO
    Occasional overheating? SOMETIMES
    Skype user? NO
    Gmail user? YES
    Nokia Maps / Drive user? SOMETIMES
    Inconsistencies in battery life? PLANE MODE -20% at NIGHT
    03-06-2013 06:45 AM
  25. manzanotti's Avatar
    Country bought from: UK
    Unlocked: NO
    Color: Yellow
    Charging Method: Wireless (official wireless charger)
    Portico updated? Yes
    Carrier: EE on 4G
    Heavy usage? NO
    Occasional overheating? SOMETIMES
    Skype user? NO
    Gmail user? YES
    Nokia Maps / Drive user? Maps: SOMETIMES, Drive: never
    Inconsistencies in battery life? Yes, occasionally (once every couple of weeks), my battery has drained by lunchtime, just sitting on my desk at work. On Wi-Fi.

    Mostly is locked in the morning after charging all night, though not exclusively. Sometimes happens every day for a week, then doesn't happen for a few days. My wife's phone (white 920) has had one freeze in total over the same period, so I am wondering if it is a fault with my phone.
    03-06-2013 06:58 AM
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