Your Lumia is freezing / restarting? Enter your details [Will be submitted to Nokia]

[LumiaDream]

PART II [PHONES WITH FREEZING / RESTARTING ISSUES]
A similar thread is available for Lumias with no issues, please enter your details there if you have not experiened restarts / freezes with your Lumia.
=> http://forums.windowscentral.com/nokia-lumia-920/211599-anyone-lumia-not-freezing-restarting-%5Bwill-submitted-nokia%5D.html

*note to mods: Since I will be reading each single reply and adding data to a file, I thought it was better to post two separate threads to avoid confusion and errors in inserting information and to make counting individual people with/without issues easier. Please do not merge threads to keep my job easier, I only want to help the community after all

I will be collecting the data and then exporting it to (hopefully) huge spreadsheets which will enable Nokia to determine patterns (maybe us as well) and will help every single one of us Lumia 920 owners & potential owners avoid these problems.

Please take a moment and submit your reply.

If your Lumia 920 is freezing / restarting / not responding occasionally please state the following:

• Country bought from:
• Unlocked?
• Color:
• Charging Method:
• Portico updated?
• Carrier:
• Heavy usage?
• Occasional overheating?
• Skype user?
• Gmail user?
• Nokia Maps / Drive user?
• Inconsistencies in battery life?

Please, do not post off-topic and adhere to the points above alone. It will make my work much, much easier.

Example of a good post:

Country bought from: USA
Unlocked? Yes
Color: Black
Charging Method: Usually wireless
Portico updated? Yes
Carrier: AT&T
Heavy usage? No
Occasional overheating? Yes
Skype user? Yes
Gmail user? Yes
Nokia Maps / Drive user? Yes
Inconsistencies in battery life? No

Example of another good post:

Country bought from: USA, [link to shop]
Unlocked? Yes
Color: Black
Charging Method: Usually wireless, sometimes I charge with USB. It seems that the restarts occur most often with USB charging.
Portico updated? Yes
Carrier: AT&T
Heavy usage? No
Occasional overheating? Yes, only when playing games.
Skype user? Yes
Gmail user? Yes
Nokia Maps / Drive user? Yes, about once per day.
Inconsistencies in battery life? No

Reminder: This thread for people with freezing / restarting problems.

 

[Dinky89484]

Country bought from: Bought in the US but bought a Canada Rogers Lumia 920.
Unlocked: Yes.
Color: Black.
Charging Method: NON-wireless. USB plug into electrical outlet.
Portico updated: YES.
Carrier: T-Mobile (but using a Rogers phone unlocked).
Heavy usage: Moderate.
Occasional overheating: No.
Skype user: No.
Gmail user: Yes.
Nokia Maps / Drive user: No.
Inconsistencies in battery life: No.

 

[Solidstate89]

• Country bought from: USA
• Unlocked: Yes
• Color: Black
• Charging Method: Combination of physical connector to wall outlet and Wireless Charger
• Portico updated: No
• Carrier: Straight Talk
• Heavy usage: No, moderate to light usage.
• Occasional overheating: No
• Skype user: No
• Gmail user: No
• Nokia Maps / Drive user: I have it installed but I have not used it actively yet
• Inconsistencies in battery life: Yes. Some nights the inactive battery discharge is less than 10% over 10+ hours of sleep. In other instances, it'll drop by over 25% or more. When used actively when playing something as simple as Words with Friends it could drop by over 10% in less than an hour or so. And this is with only one game running, it's not as if I've got the screen on the entire hour.

Just for reference, I am using the BUILD Lumia 920 Dev device with the Pentaband support.

 

[klcow]

P.S @LumiaDream, you should include the model number (920.1 or 920.2 etc)

• Country bought from: EE UK
  Model: 920.1
• Unlocked? - No
• Color: White
• Charging Method: USB or Wireless Charger
• Portico updated? No
• Carrier: EE
• Heavy usage? No, moderate
• Occasional overheating? Yes
• Skype user? Yes
• Gmail user? No
• Nokia Maps / Drive user? Occasional
• Inconsistencies in battery life? Sometimes drains within a day, sometimes overnight

 

[ttsoldier]

Country bought from: Canada (Rogers)
Unlocked? Yes
Color: Black
Charging Method: Wired
Portico updated? Yes
Carrier: Digicel Trinidad & Tobago
Heavy usage? Yes
Occasional overheating? Yes
Skype user? No
Gmail user? Yes
Nokia Maps / Drive user? No.
Inconsistencies in battery life. Yes. Ridiculous battery drain. Even idle drain with everything off is horrible.

 

[xsonwong]

Country bought from: Hong Kong
Unlocked? Yes
Color: Yellow
Charging Method: USB Wire
Portico updated? No
Carrier: N/A
Heavy usage? No
Occasional overheating? Yes, only when playing games.
Skype user? Yes
Gmail user? Yes
Nokia Maps / Drive user? Yes
Inconsistencies in battery life? No

I think the problem is caused by the updated Skype Application

 

[elyod]

Country: USA
unlocked: no
Color: black
Charging method: wireless
Carrier: ATT
Heavy use: yes
Occasional overheat: no
Skype: yes
Gmail: no
Nokia drive: yes
Inconsistencies in battery: no
Sent from my RM-820_nam_att_100 using Board Express

 

[edv2009]

• Country bought from: Rogers Canada
• Unlocked: Yes
• Color: Black
• Charging Method: Wired
• Portico updated: Yes
• Carrier: Koodo
• Heavy usage: Yes
• Occasional overheating: Yes
• Skype user: Rarely
• Gmail user: No
• Nokia Maps / Drive user: Yes
• Inconsistencies in battery life: Yes

 

[Noskal]

• Country bought from: Indonesia (South East Asia)
• Unlocked: Yes
• Color: Yellow
• Charging Method: Always with USB charging.
• Portico updated: Yes (Manually flashed)
• Carrier: Telkomsel
• Heavy usage: Not quite, not a power user.
• Occasional overheating: Yes, even on idle sometimes it gets warm.
• Skype user: Rarely
• Gmail user: No
• Nokia Maps / Drive user: Yes
• Inconsistencies in battery life: Yes, looks like it's a software issue. On clean state after hard reset, the battery life is normal.

 

[helsten2]

Country bought from: Norway
Unlocked? No
Color: Black
Charging Method: Usually wireless, sometimes I charge with USB. It seems that the freeze occur most often with wireless charging.
Portico updated? No
Carrier: Telenor
Heavy usage? No
Occasional overheating? No
Skype user? No
Gmail user? No
Nokia Maps / Drive user? Occasionally
Inconsistencies in battery life? No

EDIT:
Portico did not change anything - still freeze and reboot issues !

 

[Pete Almanza]

Country bought from: USA
Unlocked? No
Color: White
Charging Method: Usually via wall charger/USB to laptop.
Portico updated? Yes
Carrier: AT&T
Heavy usage? Yes.
Occasional overheating? Just during some games.
Skype user? Yes
Gmail user? No
Nokia Maps / Drive user? No
Inconsistencies in battery life? No

 

[CaptDjob]

Country bought from: Finland
Unlocked? Yes
Color: Yellow
Charging Method: Usually by wire, sometimes wireless
Portico updated? No
Carrier: Sonera
Heavy usage? No
Occasional overheating? Yes (only when GPS on)
Skype user? No
Gmail user? No
Nokia Maps / Drive user? Yes
Inconsistencies in battery life? No

Reboots (ATT! No freezes at all, just reboots) approx. 3 times/day (started right after I got the phone 22.11.2012). When going near 0 degree temp, rebooting goes to loop).

 

[camptime]

Country brought: Thailand.
Unlocked, Yes.
Colour: Red
Charging Method: cable. Still waiting for my wireless charger to be Delivered after 4 weeks.
Portico: No,
Carrier: AIS.
Usage: moderate.
Skype: Yes
Overheating: Yes after video, photos and internet use.
Inconsistency in battery life: Yes.
Nokia Drive: No, reduce battery life to much.
For the second time I have a glitch where the camera and video fails to save. A hard reset was required to fix this problem the first time.

 

[marbig]

• Country bought from: New Zealand
• Unlocked? Yes
• Color: Black
• Charging Method: USB wall outlet
• Portico updated? No
• Carrier: Telecom
• Heavy usage? No
• Occasional overheating? Yes
• Skype user? No
• Gmail user? No
• Nokia Maps / Drive user? Yes
• Inconsistencies in battery life? Yes, battery life was pretty great when I first got the phone (and would use it more heavily), barely lasts a day most of the time now.

 

[Dking7]

• Country bought from:UK
• Unlocked: EE Locked, bought an unlock code.
• Color: Black
• Charging Method: USB Wall/laptop
• Portico updated: No
• Carrier: GiffGaff UK/ Beeline Uzb
• Heavy usage: sometimes
• Occasional overheating: Yes
• Skype user: Yes
• Gmail user: Yes
• Nokia Maps / Drive user: No
• Inconsistencies in battery life? Yes, battery life was pretty great when I first got the phone (and would use it more heavily), barely lasts a day most of the time now.

 

[camptime]

Double post

 

[V J]

YELLOW
Country bought from: Australia
Unlocked? Yes
Color: Yellow
Charging Method: normal charger from the box
Portico updated? No
Carrier: Dodo
Heavy usage? Moderate
Occasional overheating? Yes, when charging.
Skype user? Yes
Gmail user? Yes
Nokia Maps / Drive user? No
Inconsistencies in battery life? Consistently poor when in use. Idle discharge is less than 1% per hour so above average when not in use.

WHITE
Country bought from: Australia
Unlocked? Yes
Color: White
Charging Method: Normal charger from the box
Portico updated? No
Carrier: Dodo
Heavy usage? Moderate
Occasional overheating? Yes both on and off charge
Skype user? Yes
Gmail user? Yes
Nokia Maps / Drive user? No
Inconsistencies in battery life? Consistently very poor when in use, worse than the yellow. Idle discharge is less than 1% per hour so above average when not in use, same as yellow.

 

[mmacleodbrown]

• Country bought from: Germany
• Unlocked? Yes
• Color: Black
• Charging Method: USB
• Portico updated? Yes
• Carrier: Vodafone UK
• Heavy usage? Yes
• Occasional overheating? Yes, when using map/GPS for a long time
• Skype user? Yes
• Gmail user? Yes
• Nokia Maps / Drive user? Yes
• Inconsistencies in battery life? Not that I have noticed

 

[Hyraclyon]

Country bought from: Germany
Unlocked: Yes
Color: Black
Charging Method: USB
Portico updated: Yes
Carrier: Vodafone
Heavy usage: Yes
Occasional overheating: Not that I noticed
Skype user: No
Gmail user: Yes
Nokia Maps / Drive user: Rarely
Inconsistencies in battery life: Before Portico, after Portico battery has been good

 

[gtbuzz]

• Country bought from: USA
• Unlocked? No
• Color: Yellow
• Charging Method: Wireless & USB (freezes up on both)
• Portico updated? Yes (freezes up more often after Portico)
• Carrier: AT&T
• Heavy usage? Moderate
• Occasional overheating? Yes
• Skype user? No
• Gmail user? Yes
• Nokia Maps / Drive user? Yes
• Inconsistencies in battery life? No