my screen has stopped lighting up when a text is received

[leokat1002]

My screen used to light up when I received text messages and this is important because when I'm at work I have my phone on silent and need to know when I get text messages without constantly checking it. This is the second phone to do this so i guess it's some sort of software problem, but it was working fine for the last week or so. Anyone else have this problem?

 

[Heazie Man]

I'm having the same issues, and my phone is less than a week old. Anyone have an answer on how to fix this? I'm getting nowhere with MS.

 

[Luis Trujillo]

I found out that my case was blocking the sensor. The sensor is located above the earpiece.