02-09-2014 09:44 PM
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  1. TheLuminis620's Avatar
    when i remove the black cover multitouch works with out any problems. to me this indicates a connection problem with the audio jack on the back cover
    Yeah, that might be the case. I've removed the SD card and a week already, it's been acting fine. Not even a single happening so far. In case if it happens again, I may want to put a layer of tissue or something in between the contact of the headphone jack to see if it fixes anything.
    03-09-2013 07:13 AM
  2. TheLuminis620's Avatar
    Can't be an NFC related thing, can it?
    03-09-2013 07:47 AM
  3. TheLuminis620's Avatar
    Yeah I really don't think it's a firmware issue. This is something physical, something somewhere in the hardware that fails. Hopefully this will be sorted out ASAP because I'm pretty sure many are suffering from this really badly.
    03-09-2013 08:04 AM
  4. TheLuminis620's Avatar
    I agree with that! If the cover is not a Dual-Shot thing, it really is a small and thin phone! But honestly though, I rather have it this think because my hands are kind of big and the thickness is good enough for me to comfortably use it ;)
    03-09-2013 08:13 AM
  5. Marcos Morais's Avatar
    Still having issues and I don't have a SD Card... Man, I'm really sad about this. :/
    TheLuminis620 likes this.
    03-09-2013 01:46 PM
  6. TheLuminis620's Avatar
    Sorry about what you're experiencing Marcos. Well, we are all experiencing the same thing and some of us even have it worse.
    Marcos Morais likes this.
    03-09-2013 02:08 PM
  7. Marcos Morais's Avatar
    Sorry about what you're experiencing Marcos. Well, we are all experiencing the same thing and some of us even have it worse.
    Thank you for the support! Let's wait for some news from Nokia... Perhaps they release some new information, update... anything about this.
    03-09-2013 02:19 PM
  8. Marcos Morais's Avatar
    Btw, do you guys play any games on the phone? If so, my gamertag is TommyX BR. :) I'm thinking about buying Ilomilo, the trial is great, and it's basically a single touch game, so this problem doesn't affect it. Sadly it doesn't have a multiplayer mode, would be great.
    03-09-2013 02:25 PM
  9. pengfoong's Avatar
    Initially I suspected that the audio jack thing. But when I cover up the audio jack connection, the problem is still there. When you take off the cover and put on top of the table(not holding it), the problem is still there. I guess that by holding on the sides, we're actually grounding it. I guess it has the same effect with plugging in the cable and holding the other end with your fingers?

    EDIT: I don't have sd card either.
    03-10-2013 01:12 AM
  10. rcmarvin's Avatar
    My Lumia 620 has been repaired by Nokoa Care for three times, each time their engineer stated that the problem was fixed, but it didn't. I am starting to believe that they either did not understand the problem, or they did not a solution for it. They have tried the following:
    - reset and update the software/firmware of the screen/phone
    - replace screen panel
    - replace "motherboard"

    I have tested and the following would help:
    - plugin usb cable and charge
    - plugin earphone (no music play is ok)
    03-10-2013 07:48 AM
  11. TheLuminis620's Avatar
    .. or they did not a solution for it.
    That seems to be the case with them. I'm pretty sure they know it's a grounding issue but there's no solution to it so far. Something is straaange with this thing..
    03-10-2013 07:53 AM
  12. orangeman's Avatar
    Do we think that all 620's have this problem and not everybody recognizes it, or have any users verified that they definitely have no problems?

    I was about to buy this phone but now I am thinking it might be better to wait.
    03-11-2013 12:51 AM
  13. alen14's Avatar
    i just checked my screen and also have it i think
    but the good thing is that i dont notice it using phone
    03-11-2013 04:56 AM
  14. BigAji's Avatar
    i also have this problem....
    sad.
    03-11-2013 05:47 AM
  15. napu's Avatar
    I also have this problem in Germany... Hope we can do something about it. Nokia should issue a statement!
    03-11-2013 06:18 AM
  16. Ingramator's Avatar
    Confirmed! I have this as well, when i take off the cover it recognises all points but with it on barely 3! I'm hoping this is firmware patchable but it would seem highly unlikely! Anyhow doesn't really affect day to day usage!
    03-11-2013 09:12 AM
  17. Ingramator's Avatar
    *EDIT* When you lay it on a table without the cover you get the problem but with it in the air i managed to get 10 touch points nicely!
    03-11-2013 09:14 AM
  18. Ingramator's Avatar
    EDIT2! I am able to replicate the issue by pushing down on the bottom of the rear speaker!
    03-11-2013 09:21 AM
  19. BigAji's Avatar
    Hopefully nokia can solve this problem ASAP
    Mahdi Ghiasi and orangeman like this.
    03-12-2013 05:56 AM
  20. Marcos Morais's Avatar
    Did you guys see this? Nokia details updates for Lumia 920, Lumia 820 and Lumia 620 Windows Phones | Windows Phone Central

    Still haven't received the update, but this is AWESOME! Hope we all receive this update ASAP!
    03-16-2013 12:59 AM
  21. pbroy's Avatar
    Use "Nokia Software Updater for Retail" to get the update.
    03-16-2013 07:22 AM
  22. Mahdi Ghiasi's Avatar
    Do anyone installed the new update to see if the multitouch problem has fixed or not?
    03-16-2013 07:55 AM
  23. pbroy's Avatar
    Do anyone installed the new update to see if the multitouch problem has fixed or not?
    I had a different issue. Scrambled/flashing screen. That got fixed when I updated.
    03-16-2013 08:31 AM
  24. BigAji's Avatar
    tell me how to update my lumia 620 ?
    03-16-2013 07:23 PM
  25. dandiar's Avatar
    updated via nokia suite. before updating, two finger was really spotty, but after the update, ten point works just fine.
    1101x10 and Mahdi Ghiasi like this.
    03-17-2013 03:02 AM
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