I was having pretty bad crashing/freezing issues with my 920, even after the Portico update (in fact, it got worse after Portico, up from 1-2 a week to 2-3 / day). Also had all sorts of terrible issues with the ambient light sensor being really flaky and the proximity sensor not working and some pretty bad overheating.
Sent the device back to Nokia instead of doing a swap with AT&T because at the time, AT&T had no yellows in stock. Shipped it to Nokia on 1/16 using a pre-paid 2-day shipping label they provided. They sent it back to me using UPS overnight on 1/28, so I got it back on 1/29. 6 business days excluding shipping, so that's not terrible.
I've only been using it for a day, but so far so good. No crashes yet (knock on wood) and no overheating issues. Proximity sensor also works correctly now. Did a factory reset soon after I got it so I could do the app/text restore. That actually worked, whereas previously, it would brick my phone and I had to do the restore process outlined in this forum.
Some random notes:
- No crashes when using Nokia Drive so far. Previously, that was a guaranteed way to cause the phone to freeze within a minute or two
- No crashes charging so far, using USB or wireless
- Portico was preloaded
- This appears to be a brand new phone (new IMEI). The hairlines scratches in my old housing and a couple on the screen are gone. Could be refurbished I suppose but there's nothing to indicate that's the case
So for everyone that's having similar issues to the ones I was having, definitely don't wait... exchange it with Nokia or AT&T.
Sent the device back to Nokia instead of doing a swap with AT&T because at the time, AT&T had no yellows in stock. Shipped it to Nokia on 1/16 using a pre-paid 2-day shipping label they provided. They sent it back to me using UPS overnight on 1/28, so I got it back on 1/29. 6 business days excluding shipping, so that's not terrible.
I've only been using it for a day, but so far so good. No crashes yet (knock on wood) and no overheating issues. Proximity sensor also works correctly now. Did a factory reset soon after I got it so I could do the app/text restore. That actually worked, whereas previously, it would brick my phone and I had to do the restore process outlined in this forum.
Some random notes:
- No crashes when using Nokia Drive so far. Previously, that was a guaranteed way to cause the phone to freeze within a minute or two
- No crashes charging so far, using USB or wireless
- Portico was preloaded
- This appears to be a brand new phone (new IMEI). The hairlines scratches in my old housing and a couple on the screen are gone. Could be refurbished I suppose but there's nothing to indicate that's the case
So for everyone that's having similar issues to the ones I was having, definitely don't wait... exchange it with Nokia or AT&T.