The update was downloaded, but couldn't be opened. (8007000d)

[zsitvayb]

Hello,
A few days ago, I tried to check if I have an update possibilty. The phone noted that there is available update, and started to download it. After the download the preparation went through (it was strange that during the preparation the progress bar from 81% immediately jumped to 95%, but apart from that there was nothing special). After it showed the error message in the subject: 'The update was downloaded...' and error code 8007000d.
I've tried to do a search on the net without any luck. I tried to update after a factory reset, of course haven't solved the problem.
Finally, I downloaded care suite, connected to it my phone, and it said that my phone software is up-to-date. So what the f..k? OTA says there is an update, care suite says my phone is up-to-date?
I also tried to find an eligible update from navifirm but for the product code I have (based on the data provided by care suite) there are nothing.
Does anyone have some idea what is going on around my phone?

 

[zsitvayb]

Finally on Portico...

 

[Karen Soghoyan]

How you solve your problem, i have same problem

 

[th0mas96]

How you solve your problem, i have same problem

i had it and reflashed it with care suite, after that I could update

 

[zsitvayb]

Definitely, this was the way how I solved it. I made a refurbish with the Product Support Tool for Store, then I could do the update via OTA.

 

[JustinianIV]

i had it and reflashed it with care suite, after that I could update

For those with this problem, I believe this is the app he is referring to: Nokia Care Suite Free Download

 

[pfg]

Hello,
A few days ago, I tried to check if I have an update possibilty. The phone noted that there is available update, and started to download it. After the download the preparation went through (it was strange that during the preparation the progress bar from 81% immediately jumped to 95%, but apart from that there was nothing special). After it showed the error message in the subject: 'The update was downloaded...' and error code 8007000d.
I've tried to do a search on the net without any luck. I tried to update after a factory reset, of course haven't solved the problem.
Finally, I downloaded care suite, connected to it my phone, and it said that my phone software is up-to-date. So what the f..k? OTA says there is an update, care suite says my phone is up-to-date?
I also tried to find an eligible update from navifirm but for the product code I have (based on the data provided by care suite) there are nothing.
Does anyone have some idea what is going on around my phone?

How you solve your problem, i have same problem On htc 8x!

 

[I_am_beat]

""Important 1:40 PM ET: If you experience the message "The update was downloaded but couldn't be opened. (8018830f)", don't fret. Just try again and re-download the update.""

AT&T Amber and GDR2 updates for the Nokia Lumia 920 and 820 are now live! | Windows Phone Central

 

[th0mas96]

How you solve your problem, i have same problem On htc 8x!

well, you can't flash your phone since there are no tools for it.. Still, no one even knows what the error means. do you have enough free space? Maybe that's the problem, try it again with a lot of free space.. Or just redownload it.

 

[pfg]

well, you can't flash your phone since there are no tools for it.. Still, no one even knows what the error means. do you have enough free space? Maybe that's the problem, try it again with a lot of free space.. Or just redownload it.

Ok thanks.

 

[Robinator]

UPDATE:

Okay for those who have the 8007000d problem like I did, here is what I did. My phone is now happily running 8.1 and it is really good!!!

I downloaded the Nokia Retailer software which allowed me to update the firmware in my Lumia 920. Unfortunately I messed the pre- and post-upgrade version numbers but the Nokia software is stupid enough that it will tell you to update the phone to the same firmware version more than once.

After I upgraded the firmware (twice, by accident) I then ran the 8.1 developer's update and it installed fine. In all it took me about 6 full download and install attempts followed by the one post-Nokia-Retailer-update that actually worked. I hope this helps someone else.

---------------------------------------------------------

The Microsoft idiots have a page of error codes here:

Solutions to 801881cd,
80188265, 801881d0 and other update issues on Windows Phone | Windows Phone How-to (United States)

but surprisingly (not) this one is not listed.

 

[victor granvik]

Can you please send a link to the Nokia retailer software? I have received the 8007000d now for weeks and I am getting frustrated

 

[pankaj981]

Can you please send a link to the Nokia retailer software? I have received the 8007000d now for weeks and I am getting frustrated

TThere was an article yesterday on WPCentral's main page, it has the download link on the article

 

[mahdifayaz]

Hello,
A few days ago, I tried to check if I have an update possibilty. The phone noted that there is available update, and started to download it. After the download the preparation went through (it was strange that during the preparation the progress bar from 81% immediately jumped to 95%, but apart from that there was nothing special). After it showed the error message in the subject: 'The update was downloaded...' and error code 8007000d.
I've tried to do a search on the net without any luck. I tried to update after a factory reset, of course haven't solved the problem.
Finally, I downloaded care suite, connected to it my phone, and it said that my phone software is up-to-date. So what the f..k? OTA says there is an update, care suite says my phone is up-to-date?
I also tried to find an eligible update from navifirm but for the product code I have (based on the data provided by care suite) there are nothing.
Does anyone have some idea what is going on around my phone?

go to languages in the setting then choose another lang while connecting to internet then it ask you to download a lang pack click no.....then return to your update page and now you can download update again

 

[Cankarales]

mahdifayaz
go to languages in the setting then choose another lang while connecting to internet then it ask you to download a lang pack click no.....then return to your update page and now you can download update again

Wow such a trivial solution! Changing language from english to native worked like a dream :winktongue:. Thanks mate
Cheers

 

[Krakor]

Hi, is there any other solution? I tried most of them (don?t want to reset my Lumia 520)...thanks.

 

[dylangrey]

Are you sure you have enough free memory space? when I installed Lumia Black I had the problem that the update installation wouldn't work. After I deleted some apps it worked. Not sure if you are facing this problem but maybe worth a try

 

[Krakor]

Thanks, I got 2,4 GB free memory, it should be enough...

 

[leopearl supply trading]

i did as per ur advice, but at the end it shows error : 0x80131500.
any help....

 

[Ckwe]

I have an HTC 8x with the same issue and it's locked up my email, messaging and other apps. I have over 4G available and I have done the factory reset.