1. kevynpm's Avatar
    I am on my second 8X and both have had this issue. Before applying the "Portico" OS firmware update, the Beats Audio functionality of this phone was phenomenal! While listening to music, you could toggle Beats Audio on/off in the Settings, and with it off, music was quiet and normal. With it turned on, music was louder, bassier, and overall much more awesome-sounding.

    After applying the Portico update, this is no longer the case. Toggling Beats Audio on/off produces hardly any effect. In fact, the music sounds a bit louder with it turned "off" and quieter with beats turned on. WTF. No matter the setting, it never sounds as good as it did pre-Portico.

    I only applied Portico to my replacement 8X because others with the phone told me that their Beats Audio was still working fine after installing. Not so.

    Anyone else?
    02-04-2013 11:19 AM
  2. eric12341's Avatar
    It's a current bug that HTC is working on resolving, for now plugging and unplugging the cable resolves the issue.
    kevynpm likes this.
    02-04-2013 05:29 PM
  3. kevynpm's Avatar
    Hmm. That does seem to sound better... I still can't toggle Beats on/off to be able to tell for certain that it's really working. But I think it is.

    Where did you find out about it being something HTC is working on? I've been searching and searching. Thanks for your help :-)
    02-06-2013 02:32 PM
  4. busngabb's Avatar
    It does seem to happen on all 8Xs that I can see. Certainly happened on mine and the four we had at work.
    02-06-2013 02:58 PM
  5. swanny78's Avatar
    I've not noticed this I'll have to give it a go.
    02-06-2013 03:02 PM
  6. swanny78's Avatar
    Yes you are right after update it makes no difference if its on or off. Has anybody contacted htc ? Ill tweet em.
    02-07-2013 06:58 PM
  7. kevynpm's Avatar
    This workaround seems to help: Plug in headphones. Make sure Beats Audio turned on in settings. Play music. Unplug headphones. Plug them back in. Resume playback. Seems to take a few tries sometime. Still, toggling Beats on/off has no effect, but the workaround does produce louder/bassier/crisper sound if you can get it to work.
    02-10-2013 12:35 PM
  8. swanny78's Avatar
    Had a response - @swanny78 Thanks for this link Mark, this has now been reported and we are investigating this further.
    03-08-2013 10:48 AM

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