Had a warranty replacement done with AT&T. Sent back with the prepaid USPS return label on the 4th of February. AT&T hasn't received it, no tracking update whatsoever.
God. The USPS is worthless.
God. The USPS is worthless.
This is so upsetting. I'm looking at $450 out of pocket that AT&T will charge me. And I'm still dealing with the USPS for an eBay item I sold in November of last year. They lost it, and have refused to even start an insurance claim after 3 months. They claim they're still "investigating" and I've had to refund the buyer out of pocket. I hope they just shut down. They're worthless.Typical government operation.
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Did you do the return through ATT where they sent you the box and a prepaid label you had to put on the box? If so, that is not USPS. It goes through usps, but the tracking isn't USPS it is Newgistics (smart label).
I know this because I am dealing with the same thing. I've shipped mine back over 2 weeks ago and there is no record of it whatsoever. What I am hoping happens is that it is just sitting in their returns department, yet to be scanned because they are lazy. There is a pretty big thread about this on att's support site.
there must be a tracking number of some kind.
if this is newgistics/smart label check here: Package Tracking
and for the future, if you a sending an item of any reasonable value/importance, don't use USPS, they are awful!
There isn't really much I can do when they send a prepaid label. I'm forced to use their service.
I do this with any carrier that I go to with pre-paid labels. I've pissed a few UPS workers off that way that are to lazy to print one. What I really like about it, is it gives me a time and date stamp to work off of if anything gets lost.I always ask for a receipt that I dropped it off.
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Can we do that?? Get a receipt for something that's prepaid? Man we should make this a sticky.I do this with any carrier that I go to with pre-paid labels. I've pissed a few UPS workers off that way that are to lazy to print one. What I really like about it, is it gives me a time and date stamp to work off of if anything gets lost.
Can we do that?? Get a receipt for something that's prepaid? Man we should make this a sticky.
Can we do that?? Get a receipt for something that's prepaid? Man we should make this a sticky.
This. I'm learning the hard way.Yes. They are required to do it if you ask. If they refuse to give you one or sat that they will scan them latter, I would take the package and ho somewhere else since if they don't scan it and steal something from it, you will never be able to prove that you gave them anything without a receipt. Always ask for them to scan it and give you a receipt.
I've heard the exact same thing about UPS and FedEx numerous times. To the point where I ignore complaints and just ship with whoever I feel like. Just get a receipt when you drop off the package.and for the future, if you a sending an item of any reasonable value/importance, don't use USPS, they are awful!