Lumia 820 stuck on spinning gears-screen when updating to Portico

[AaHaa]

Hi all,

My girlfriend wanted to update to Portico today, but her 820 has been stuck on the spinning gears-screen for over five hours now. Does this mean it is bricked? Do we have to go back to the store to get a replacement or is there another way to fix this? I'm reluctant to do a hard reset because I'm afraid she might lose things that are precious to her, like her Ragdoll Run scores... Please, help me help my girlfriend out!

Cheers!

 

[HeyCori]

Well it shouldn't take 5 hours. Have you tried a soft reset?

 

[anon(5503495)]

Ya try soft resetting. And if it doesn't work try about ten more times, when mine first bricked I sent mine back, and then the second one bricked so I messed around and kept doing soft resets until it finally worked.

 

[AaHaa]

We must have soft reset it about a hundred times But anyway, we decided to just let it run the gears for a few more hours, and guess what? The phone turned on again after approximately 9 hours of updating! And it gets even better: Portico hasn't even been installed. Now my girlfriend is scared to install it and will stick with the old firmware. But thanks for the help guys!

 

[anon(5503495)]

Lol that is funny.