1. dogukan's Avatar
    Hello all,

    My Lumia 920 randomly shuts off and I know it's weird but if it happened for 6 times so far, 5 of them happened while the phone had been in my bag and I don't usually keep my phone in the bag so I think it's not a coincidence. It didn't happen for some time but today, when the phone was in my bag, it happened again. I can turn it on only by pressing soft reset buttons. I applied a reset and hard reset before but the problem still appears. My phone is updated by the way. Is there anything I can do? Thanks in advance.
    03-04-2013 08:58 AM
  2. miodrage's Avatar
    If Keep WiFi alive is ON turn it OFF. I think that might help, had the same problems, this solved it.
    03-04-2013 09:04 AM
  3. dogukan's Avatar
    I don't keep my Wi-Fi on. But I think there must be a connection with that it shuts off only in my bag. I often carry my phone in my pocket and rarely in my bag and it almost always happened in my bag. But I don't know why, it's weird.
    Quintin Ndibongo likes this.
    03-04-2013 09:16 AM

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