[rohit330]

Hi Guys,

I was very happy to get my much awaited Lumia 920 on Jan 10th. I have got my red one by evening 8. And to my bad luck, it fall from my hand - a 3 ft height may be - display facing down to the road. While taking the phone, i was praying, nothing should have happen. But the display shattered. It was on 29th day. I have given it to the nokia care unit and they shipped it to headoffice. Now i got a call from the team saying the motherboard has got a physical damage. They are not able to repairable. And has shipped back to bangalore.

What do you think guys, how it could happen. the motherboard. there is no crack on the body other than the digitizer. Even the lcd was working fine with that broken digitizer. Somebody please help me. Know any experts who will be able to repair this? But will be the spare part would be available? The manufacturer gave it up. I am totally disappointed. Was waiting for this beauty since the announcement. And..

I have started a thread in Nokia discussion forum as well, but so far not received any replies.

Lumia 920 - Display shattered (India) - Nokia Support Discussions

And on top of this, Nokia from this 14th have started giving free insurance with physical damage coverage too! My time!! Now i need to collect back my phone from them. Don't know, if they have broken it? Have to check directly. I was not understanding, how could be it possible.



Any experts here, please suggest what can i do.

Thanks...

[rdubmu]

Check out igsm wireless out of Bellevue, WA
Sent from my Nokia Lumia 920 using Board Express

[Chand Darling]

If you have insurance, you can claim it.

[rohit330]

Thanks for the quick response man...But i lives in India. It's in WA right.

Check out igsm wireless out of Bellevue, WA
Sent from my Nokia Lumia 920 using Board Express

[rohit330]

If you have insurance, you can claim it.

Don't have one!

[WorzelGummage]

From what you have described in the Nokia Support site it sounds to me as though the person who attempted to replace your screen has damaged the motherboard but is not accepting the blame for it. The problem is, it's near impossible to determine if he has caused the damage to the motherboard. I'm really sorry for your bad luck because I know how it feels. I dropped a Galaxy S a while ago and broke the screen but I didn't have any insurance so I had to pay to have the screen replaced. I've learned my lesson the hard way and now have insurance for my phones.

[LazySunday]

Man this sucks... I empathise with you... But exactly for this reason I spent some extra money and got an insurance... If you can buy peace of mind, don't think twice...

I had a similar incident a few years ago on my Nokia 6610... The care couldn't sort out and told me to replace phone's cracked motherboard... However, I went around a few cell phone repair shops and finally managed a smart guy who glued the motherboard and carefully fixed the conductors and trust me the phone worked for a good two years..

Now since there is nothing you can go, take it around a few more care centres and see if replacing the screen can fix this issue or try to see what kind of damage the motherboard suffered. You just go to try that's it... good luck

[Swag_global]

I had a similar experience from a lower height and Nokia didn't do anything but tell me 2 send to there third party repair center where I paid full price for the screen, learned the hard way also

[rohit330]

Yeah i understood that. But how far it is possible for getting the motherboard getting a physical damage. As i mentioned, the outer case is not having a problem. And the LCD too. Motherboard which sits beneath this LCD can get the impact? I wonder how. Yes, now there is no point in thinking or questioning. But i will get mad if i start thinking alone. I really cant have a look at the phone. It hurts.

From what you have described in the Nokia Support site it sounds to me as though the person who attempted to replace your screen has damaged the motherboard but is not accepting the blame for it. The problem is, it's near impossible to determine if he has caused the damage to the motherboard. I'm really sorry for your bad luck because I know how it feels. I dropped a Galaxy S a while ago and broke the screen but I didn't have any insurance so I had to pay to have the screen replaced. I've learned my lesson the hard way and now have insurance for my phones.

[rohit330]

Man this sucks... I empathise with you... But exactly for this reason I spent some extra money and got an insurance... If you can buy peace of mind, don't think twice...

I had a similar incident a few years ago on my Nokia 6610... The care couldn't sort out and told me to replace phone's cracked motherboard... However, I went around a few cell phone repair shops and finally managed a smart guy who glued the motherboard and carefully fixed the conductors and trust me the phone worked for a good two years..

Now since there is nothing you can go, take it around a few more care centres and see if replacing the screen can fix this issue or try to see what kind of damage the motherboard suffered. You just go to try that's it... good luck

Yeah, thanks man...Now need to search for a smart guy.

[rohit330]

I had a similar experience from a lower height and Nokia didn't do anything but tell me 2 send to there third party repair center where I paid full price for the screen, learned the hard way also

How much they asked for? Is it for a lumia. This guys told me appx it would be 11.5K INR. I was ready to pay that too. But when they say it is unrepairable, :( ;(

[sj55555]

You can get a new display and digitizer for USD120, shipped free from China. Link

Here's a video on taking apart the 920:



I replaced the display on my 800 after it started developing hairline scratches, and it was pretty easy.

If you decide to repair your 920 yourself, you can check to see what kind of motherboard damage there really is once you take it apart. Obviously, there's nothing wrong electronically with the motherboard as your phone is still working. If there's just a crack in the circuit board, you can apply a little epoxy to make sure it doesn't break all the way through.

Good luck.

[rohit330]

Hey
yeah thanks for the assembly video. I actually have seen this. I m quite not sure if i can do that..it is a sophisticated assembly. May be i would broke the entire board.

[yorkshiretea]

Did a car run over it as well?

[rohit330]

No...Just fall down from a 3 feet height facing the glass down. The surface was a tarred road. Thats it

Did a car run over it as well?

[Ed Boland]

Sorry to hear about your phone! I dropped mine from the same height on a ceramic tile floor and it shattered the screen just as bad. Luckily, I had insurance on it through at&t and after paying a $125 deductable, I had a replacement shipped to me overnight.

[rohit330]

All,

I just went to the care unit to collect back my after they confirmed, it is not repairable. While giving the phone, the touch was working. Now it is not. I could see the broken area is more now, they have disassembled it for sure - from the so called head office. And they tells its limited warranty. They cant do anything. Is it their ignorance they are calling as limited warranty!!!..Guyz where do i go now. while handing it over, the touch was working. Now it is not. Doesnt it makes a clear idea that it has not disassembled properly...Experts out there, advice me...:( :( :( This is a flagship phone from Nokia. And nokia expert care center guyz from delhi says it is not repairable & just because of their fault. where do i go now. what should i do now. Please help....

[uselessrobot]

This sounds awfully familiar. This is the risk of raised glass surfaces on these phones. And I think the weight of these phones is a contributing factor. The fact is that while Gorilla Glass is good for scratch resistance it's not shatter proof. Sure, it doesn't break as easily as regular glass, but the force of a drop is still way beyond the resistance of Gorilla Glass. That some screens shatter where others do not is more about how they fall than anything else.

The phone I dropped and broke slid a few feet on pavement and didn't get a single scratch. My replacement phone somehow acquired a 3mm scratch despite my meticulous care. Talk about irony.

[NokFromApp]

So, I see that you posted a picture of the shattered phone. And the phone looks like it is On. I would assume that the motherboard is fine if the phone was ON. Send that picture to them and tell them that the motherboard is fine. And if they dont change their stance, send an email to Stephen Elop if the phone was truly working after it was dropped. that might help!

[rohit330]

Anyone out there?? I just wanted to know what is the probability can the touch sensitivity can go off while dis assembling the phone. Since the phone was touch sensitive even after 5 days from the accident, i pretty doubt while dis assembling something has happened.

[lordashley]

Rohit, when you gave the phone to nokia priority care, they must have checked it how it was working. Do you have the form. Please check they should have mentioned that your screen is responsive, also go ahead and have this escalated at Nokia. Also email them the photo which clearly shows the phone is working.

[rohit330]

Rohit, when you gave the phone to nokia priority care, they must have checked it how it was working. Do you have the form. Please check they should have mentioned that your screen is responsive, also go ahead and have this escalated at Nokia. Also email them the photo which clearly shows the phone is working.

They have not mentioned the screen is responsive. But they have checked the imei by typing *#06#. Will they deny that too? To whom i can escalate. Bangalore team says, it has opened by Expert Care center in headoffice.. I do have the screenshots of phone information and all after it is broken. Since two numbers in the imei was not clear, i gave them the screenshot i took which is still there in the phone (I guess so).. I missed to took a video :( Anyways to prove?

[madsedan]

Mine dropped from 2'-8" onto concrete, we measured the height lol. Shattered screen just like yours after landing face down, was in a bumper but it didn't help. My phone was fully functional though, just the glass was broken, I slapped clear packing tape over it and used it a few days before the new one arrived.

[brdl04]

Ouch

[rohit330]

Yesterday the bangalore nokia care team has got the spare part. Now they are trying it out from their end... I just wish some miracle would happen & they inform me its working...:pray: