1. brunok's Avatar
    Hi,
    When my phone's battery runs out, I can't turn it on when it's connected to an energy source (like socket or a notebook). It just shows a low battery icon and a plug, but it won't boot.
    I thought it would take a few minutes but usually it takes more than an hour (or more) and usually I have to do a hard reset to turn the phone on.
    Is that normal?
    Thanks.
    03-31-2013 11:54 PM
  2. cayano's Avatar
    Make sure to use right cable and charger that came in with phone. I was having the same problem. I was using a Samsung cable and changer. I hope it helps out.
    03-31-2013 11:58 PM
  3. bish0p34's Avatar
    It only took me about 30 minutes. A bit longer than normal, but oh well.

    you may have a defect on your hands.
    03-31-2013 11:58 PM
  4. miodrage's Avatar
    U do not need to do ahard reset. the pjone will eventually turn on. However, if ur battery gets to 6% immediatelly seek a charger in order for it NOT to turn off.
    04-01-2013 03:44 AM
  5. nessinhaw's Avatar
    it's not a defect, it's just you CAN'T let your battery completely discharge or it will die and take a while to come back to life...that's why your phone take a long time to turn on! That's also why system warns you when it is critically low, you should just plug it to the charger then!

    and like the guy above me said, DON'T let it get to 5%! About 10% battery is a good time to plug it or when system warns you!
    04-01-2013 06:03 AM
  6. Stephen Vogel's Avatar
    Yip, it shouldn't be normal but it is common. Soft reset usually does the trick, although you might have to do this a couple of times to get it to boot up. Like others have said, don't let the battery run flat, you want to be on the charger before 5%
    04-01-2013 06:16 AM
  7. Geddeeee's Avatar
    My battery has run down to 3% once and the phone worked as it normally does. Plugged in charger and it came on.....
    jojapath likes this.
    04-01-2013 06:55 AM
  8. jojapath's Avatar
    My battery has run down to 3% once and the phone worked as it normally does. Plugged in charger and it came on.....
    Mine too...
    04-01-2013 10:46 AM
  9. Dratwister's Avatar
    Just leave it there, I faced this issue many times and all I do's leave it with charger there (wire charger only, don't use wireless in this case). After your phone get enough power it can eventually turn on by itself.
    04-01-2013 10:52 AM
  10. Noob1ee's Avatar
    It happened to me before as well, I had to soft reset it to have it turn back on after plugging it to a power source.
    04-01-2013 10:52 AM
  11. NokFromApp's Avatar
    Press Volume Down + Power button for 10 seconds, and the phone should turn back on. Once it is on, remember to power down and then power back it up using just the power button. You need to do that to ensure that live tiles work correctly
    04-01-2013 11:45 AM
  12. revfast's Avatar
    after my phone dies and I get it plugged in again (wireless charger) it takes a while for it to turn back on, from what I saw last time the phone waits until its 10% charged.

    I know this is different for iphones because as soon as you plug them in it probably takes couple of minutes for them to come back on.

    this has been irritating to me couple of times where I've been waiting for calls or emails and the phone dies since it takes 30+ to get it to charge to 10% I lose out on getting my information promptly (mostly my fault for not plugging the phone in sooner) but I wish that once the phone is plugged in to power, that it would at least power up right away :)
    04-01-2013 12:29 PM
  13. brunok's Avatar
    Thanks for the replies, I was worried I got a defective device.
    It just sucks cause I may need to make a call in case of an emergency and can't use the phone if it just started charging. Can't receive calls either...
    It's my 1st smartphone since Nokia E71, so maybe I just have to get used to it...
    04-01-2013 02:51 PM
  14. Melissa Foster2's Avatar
    Wow! Thank you so much. You saved my phone. It worked like a charm.
    11-19-2013 11:31 PM
  15. Crabby Abie The Queen T-Flo's Avatar
    I just hope nokia has a fixfor this...it is very annoying. :(( i amhaving a problem with mine right now....grrrr.
    11-22-2013 06:58 PM
  16. Jasleen Ratra's Avatar
    My phone's bin dead for a week now. The 'critical battery' notifications went unnoticed. Came back home tried to charge it overnight, no use. I keep trying to charge it every once in a while in a hope it will wake up, but no. :( Hard reset soft reset, didn't work for me either. I'm clueless. Please help someone.
    05-17-2014 04:54 PM
  17. Loco5150's Avatar
    My phone's bin dead for a week now. The 'critical battery' notifications went unnoticed. Came back home tried to charge it overnight, no use. I keep trying to charge it every once in a while in a hope it will wake up, but no. :( Hard reset soft reset, didn't work for me either. I'm clueless. Please help someone.
    Your phone is probably at deep discharge state. Plug it in to computers usb port and let it be there a long time, for hours or day. It has less current, but chargers have cuttoff system, computer usb's dont.

    If that does not work, Im afraid you have to take it in to repair centre.
    Last edited by Loco5150; 05-17-2014 at 05:53 PM.
    05-17-2014 04:57 PM
  18. Jasleen Ratra's Avatar
    Thanks Loco! I'm really refraining myself from giving my phone to the service center, trust issues. But i'll definitely try plugging it into USB port.
    Loco5150 likes this.
    05-17-2014 05:02 PM
  19. Nita Collins's Avatar
    Hi,
    When my phone's battery runs out, I can't turn it on when it's connected to an energy source (like socket or a notebook). It just shows a low battery icon and a plug, but it won't boot.
    I thought it would take a few minutes but usually it takes more than an hour (or more) and usually I have to do a hard reset to turn the phone on.
    Is that normal?
    Thanks.
    05-22-2015 04:31 PM

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