1. hank_marvin's Avatar
    My 920 is stuck in a boot up loop, black nokia screen > blue screen > black nokia screen > blue screen > ................................ . it was sitting on the charging plate overnight.

    any way out of this, vol down and power doesn't fix it.

    does the 3 button reset erase data? vol down, power and camera?

    if it does im not sure if I want to and would be better off sending it to nokia where they might be able to fix it without a full data loosing reset. Or is that not possible?

    04-07-2013 03:34 AM
  2. miodrage's Avatar
    They will do exactly that. A hard reset, and yes, u r loosing data with that procedure.
    04-07-2013 04:15 AM
  3. hank_marvin's Avatar
    So basically I might as well try it myself?

    Can you run data recovery on the 920? Do they see the drive?
    04-07-2013 04:18 AM
  4. nikhilr51's Avatar
    Mine did this for agges. Problem was it was really hot. Tried letting it cool then soft resetting it a couple times till it turns back on.
    Also just waiting might work (its happened a few times to me)
    04-07-2013 04:33 AM
  5. hank_marvin's Avatar
    yeah I was going to wait a bit but it's not at all hot.

    If I have it plugged in to power or on plate it will just loop and loop where just on battery it will gang on blue screen once and then turn off.

    anyone confirm if the storage drive on the 920 is accessible to recover?
    04-07-2013 04:38 AM
  6. miodrage's Avatar
    hank_marvin: try holding power, vol down and camera button untill the phone vibrates. Hopefully this will help. If not there is another possible solution, search for it in the forums, u have to hold vol down, then up, then camera... don't really remember the whole procedure, but it is written down.
    Finnally, u might want to try to restore the phone with Nokia Care Suit. If all this fail u return ur unit and ask for a replacement.
    04-07-2013 10:39 AM
  7. hank_marvin's Avatar
    I've tried vol down, power and camera but that seems just the same as 2 button reset, will try that vol down, up and cam one, I did read about it, I guess that one factory resets.
    04-07-2013 11:04 AM
  8. nikhilr51's Avatar
    If nothing else works i guess you'll have to hard reset it.

    Turn off phone
    press and hold Volume Down and Power when the phone vibrate release Power and keep hold Volume Down until " ! " show on screen
    and then press Volume Up > Volume Down > Power > Volume Down > Done.

    This will cause you to lose all your data.
    If you send it to nokia they'll just do this anyway.
    04-08-2013 04:30 AM
  9. fbloise's Avatar
    09-01-2013 01:20 AM

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