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  1. bt66's Avatar
    My 5 month old Yellow Lumia 920 is starting to peel off. Initially when I felt a rough spot right above the NOKIA emblem...it thought I might have scratched it somehow. But upon close examination it looked like shallow bubble. Upon touch it started to peel off at the edge. Now I just noticed the same thing on the bottom of the screen below the search button. Edge of the phone has the same bubble kind of issue & peel. Wondering if others have noticed it?? Also is some kind of heat issue causing this. It's on the same side of the phone on the top & bottom. Very disappointed to see this. I do not use any covers.

    Any suggestions or comments?
    Attached Thumbnails wp_20130505_003.jpg   wp_20130505_006.jpg  
    Last edited by bt66; 05-05-2013 at 07:57 PM.
    05-05-2013 07:41 PM
  2. Jazmac's Avatar
    Its more noticeable in your first pic than the second one. I wonder if that has to do with the brand of die they are using to get this color or if there are several plants building this cover and some one is using short cuts. Same kind of thing happened with the Lumia 900 and its radio issues. A bunch of bad Lumia 900's distributed by Amazon (mine included) were traced to a plant in Mexico.

    First order of business is to alert Nokia from their twitter page. https://twitter.com/NokiaUS. This is the US link so look for the link in your home country. If it a common problem, you may do well to choose a different color once they get you a case number.
    05-05-2013 08:19 PM
  3. archersvalley's Avatar
    Its only been a few months. Your phone must be covered under warranty. As long as you didn't deliberately manage to do that somehow, it should get replaced!
    05-05-2013 08:45 PM
  4. mase123987's Avatar
    Def. not normal. Time to take advantage of the warranty.
    05-05-2013 09:01 PM
  5. Huime's Avatar
    IMO Nokia warranty explicitly states they do not cover cosmetic damage, but you should try your luck.
    05-05-2013 09:08 PM
  6. mase123987's Avatar
    IMO Nokia warranty explicitly states they do not cover cosmetic damage, but you should try your luck.
    Though I don't know from first hand knowledge, I am guessing that is talking about scratches, dents, etc. This is an issue with the craftsmanship. That said though, I bet they will do something. Anyone in business knows that you win loyal customers by how you treat them when things don't go right.
    05-05-2013 09:55 PM
  7. hary536's Avatar
    My iphone 4s has scratches on the aluminum rectangular ring of the body, even though I have kept it in a case all the time. Not sure, if this happened due to the case.
    So, you sure, your peeling is not related to some bad case or some style of usage related to you only?
    05-06-2013 12:04 AM
  8. MDak280's Avatar
    Hey, I have the same problem with my red 920 but they were a result of a drop. Dropped it like 4 times and all the scratches and peelings are barely noticeable :D

    Are you sure you didn't drop your phone or anything? After I dropped mine I actually thought it suffered no damage, but later that day I noticed the peelings so maybe you dropped your phone and didn't notice it until now?
    05-06-2013 09:03 PM
  9. ttsoldier's Avatar
    Interesting. I've dropped my 920 a couple times and I've had it since December. There is a dent at the bottom from when I got in a car accident but I don't even notice it anymore

    It's body is intact and nothing has started to chip or peel.
    05-06-2013 09:08 PM
  10. metalchick719's Avatar
    This doesn't happen with the matte 920s, does it? I'm worried because I'm receiving my black one in the mail tomorrow.
    05-06-2013 09:39 PM
  11. mathewhayward's Avatar
    This doesn't happen with the matte 920s, does it? I'm worried because I'm receiving my black one in the mail tomorrow.
    The corners on mine have become shiny
    metalchick719 likes this.
    05-07-2013 01:50 AM
  12. morpheus1982's Avatar
    Hold on, so even the 920 is having its own share of issues with the corners? This is crazy.
    05-07-2013 07:42 AM
  13. devize's Avatar
    Looks like the gloss finish is peeling off. Maybe the gloss coat wasn't thick enough. Contact Nokia, they'll definitely do something about it as that should not happen.
    05-07-2013 08:00 AM
  14. nikhilr51's Avatar
    Hold on, so even the 920 is having its own share of issues with the corners? This is crazy.
    Had mine for 6 months, nothing wrong with it at all. Only discolouration has occurred because of the case i use (dust and sand gets in between phone and case and scratches it and makes it shiny)
    05-07-2013 08:14 AM
  15. hacer619's Avatar
    Welcome to the club
    05-07-2013 08:31 AM
  16. Geddeeee's Avatar
    Oh, no!!!

    So your phone is showing signs of wear??? Isn't that normal for anything. Especially if it used constantly for 5 months.
    If you don't want it to wear, keep it in the box and NEVER use it.
    05-07-2013 10:00 AM
  17. uselessrobot's Avatar
    I'm guessing the Lumia 920, at least on the glossy versions, features some kind of clearcoat finish. Perhaps certain cases were subject to poor molding, but I've never heard of plastic delaminating like that. My own phone has been dropped and one corner has a few dents but I've never seen any evidence of a coating, so I really can't be sure either way. I suppose if the coating has been applied properly it shouldn't ever peel.

    As for the matte versions rubbing down to a shine, that's inevitable. It's a fundamental problem with matte finishes. This is why the rare cars featuring matte paint require an absurd level of care to ensure the paint isn't ruined. The texturing is so fine that it doesn't hold up to abrasion very well and there's no practical way to protect it. Apply a matte clearcoat and that will be prone to the same problem. Apply a more resistant gloss finish and you end up with a glossy device.

    This is most gadgets from the 70s and 80s featured that heavy pebbled grain. Plastic molded that way is incredibly resistant to damage and age. But it's a lot hard to make a device out of it that looks elegant and contemporary.
    05-07-2013 10:14 AM
  18. Maserati Storm's Avatar
    This happened to the Black N9, the coating is peeling off/chipping. Mainly due to humidity and such.
    05-07-2013 03:52 PM
  19. Ed Boland's Avatar
    Same thing happened to my first white 920.. Glossy finish started peeling off. I started a thread about it (search for "white finish") a few months ago with pics. But then, before I could get anything done about it, I dropped it and shattered the screen. So I had to get an insurance replacement...
    05-08-2013 08:06 PM
  20. bt66's Avatar
    I have never used a case on my phones...
    05-14-2013 02:18 PM
  21. pri_barros's Avatar
    Mine is also with this problem, around the camera. Really disapointing. I've got a white Lumia, btw. Really seems an issue with the gloss finish.
    08-18-2013 07:07 PM
  22. Ed Boland's Avatar
    I'm on my second white 920, this time I've been keeping an Otterbox Defender case on it for work and day to day use.. and when I want to show it off, I simply remove the case and reveal the sexy, flawless, and scratch free Stormtrooper white Nokia Lumia 920! ;)
    08-18-2013 09:36 PM
  23. uopjo6's Avatar
    Like others have mentioned it is probably the gloss coating. It will never wear off naturally like that so i'm pretty sure it is a result of dropping or scratching somehow.
    I think it is normal to have dents and scratches on your phone w/o a case, which is what we all were prepared for when we decided to use the 920 naked :D
    The 920 is worth being used naked. I have slight dents and scratches but they are hardly noticeable thanks to the gloss finish.
    It's one thing to keep your phone in a case, to keep in mint condition for trade-ins later which I sort of agree on but you really don't get full advantage of using the sexy 920 in final form.
    I would rather sacrifice the mint condition and use the 920 to it's full potential everyday till it dies on me.
    08-18-2013 10:03 PM
  24. pri_barros's Avatar
    I never dropped mine and most of the time I use it with one of the official cases I got...
    08-18-2013 10:18 PM

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