1. DropPass's Avatar
    Hi All,

    Strange problem here. On Saturday my wife and I were watching a YouTube video (via website, not app) on her phone. We were playing the audio through the internal phone speakers (not using a headset). About halfway through the video, the audio stopped playing. Ever since then, no audio will play on her phone. I have powered the phone down three different times with no luck. I have done a soft reset with no luck. I am afraid to do a hard reset due to all of the bricking I have heard about. The only audio that now works is when making a phone call. There appear to be no audio issues when making or taking phone calls. We have not tested speakerphone while on a call.

    She has used cheap headsets in the past (I just read that this can cause issues), but has not used a set in a in couple of weeks.

    Does anyone know of a fix or do we need to look into warranty repairs/replacement? I have read several threads about this, but have yet to find a viable fix.

    We have had our 920s since release day and have had no issues other than a couple of shutdowns.
    05-06-2013 01:50 PM
  2. jonathanrn's Avatar
    That happened to me once, but it turned out to be that I was connected to a Bluetooth adapter unknowingly and those speakers weren't on. Could that be the case?
    05-07-2013 08:30 AM

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