Bugs / Defects with your Lumia 925

Post below if you think your Nokia Lumia 925 has any issues or isn't behaving as it should. This thread is for the discussion of any hardware or software issues.

Below is an overview of some of the terminology you may come across:

[note]
Soft Reset: By pressing down the Volume Down + Power buttons for 10-15 seconds (or until the device vibrates) you can perform a soft reset on your device. This is a little bit like a factory reset for your phone's OS only you get to keep all of your personal data. Think of it like restarting your PC. This is the first thing you should try if your device is behaving oddly.

Hard Reset: By going to settings>about>reset your phone you can completely wipe your phone of your personal data (ideal if you're going to send in your phone for repair or sell it). Your phone will turn off and you'll see spinning gears for a while (up to an hour or so) and when it's done you will see the same screens you saw when you first turned on your phone out of the box. You'll have to sign in with your Microsoft account again and start over.

How to make your Lumia's batter last longer: See the thread over at the Nokia Discussion Forum here.

How to reset your device's camera: Go to settings>applications>photos+camera>reset.
[/note]

Remember to keep your posts as descriptive as possible so that we can try to help you fix your issue as quickly as possible!

Hi,

I'm a newbie to this forum as I've just switched from an iPhone 3GS to a shiny new Lumia 925. Still getting used to the different OS but generally really pleased with the phone. I say "generally" as I'm now on my second handset from Vodafone UK, but this one seems to have the same issue as the first. When I make a phone call, I get a noise in the earpiece which is very similar to the noise you get when you hold a mobile phone next to a speaker (the duh duh duh duh noise!). When you're out and about it's not so noticeable but in a quiet room it's incredibly distracting. I'm just wondering if anyone else has experienced this issue or whether I've been unlucky with two faulty handsets...?

I should also add that the issue occurs in multiple locations (inside and outside) and my wife can also hear the noise so I know it's not just in my head :wink:

Cheers.

Try turning your in call volume down one had this problem on my lumia 800 and that worked


Sent from my Nexus 7 using Tapatalk HD

So... I have it for 3 days now. Two issues so far:

1) Plastic cover on back side does not fit perfectly with alu frame. There is a small gap between the two on the top of the device. This has been also reported by some reviewers.

Solution: ignore it - nothing major

2) Battery life has been horrible so far. 3rd full recharge and after an hour just 90% remaining, 9 hours estimated... I double checked everything, all settings set the same as I have been used to with my previous WP devices.

Solution: switch off Glance and/or Double Tap to awake... After another 2 hours, still 90% and estimate more then 1 day, so I hope things will return to normal...

Originally Posted by sousekd

So... I have it for 3 days now. Two issues so far:

1) Plastic cover on back side does not fit perfectly with alu frame. There is a small gap between the two on the top of the device. This has been also reported by some reviewers.

Solution: ignore it - nothing major

The Verge actually called Nokia about that gap for their review. Here's what they said.
"Nokia tells me this is normal, that it provides access for technicians as there are no visible screws on the device. It spoils the clean lines and overall design of the device, but it's something that you won't notice initially. It's like finding that first scratch on your brand new car — it's irritating, but you'll get over it."

Originally Posted by deedeeaitch

When I make a phone call, I get a noise in the earpiece which is very similar to the noise you get when you hold a mobile phone next to a speaker (the duh duh duh duh noise!). When you're out and about it's not so noticeable but in a quiet room it's incredibly distracting. I'm just wondering if anyone else has experienced this issue or whether I've been unlucky with two faulty handsets...?

Yes, I can agree this. That´s exactly the issue on my two! devices from amazon.

Originally Posted by platonio

Yes, I can agree this. That´s exactly the issue on my two! devices from amazon.

Hmm interesting.

I've spent a bit more time using the phone now and have noticed that the problem isn't always there - sometimes the call quality is crystal clear with no annoying background noise. I'm starting to wonder if it's to do with the type of connection the phone has got (2G, Edge, 3G, etc). I've also read that this handset actually has a number of different antennas and that the phone decides which one to use based on how the phone is being held. All sounds very clever, but perhaps that has something to do with it...

It's frustrating because I really like the phone in general and don't actually make that many phone calls, but it's enough of an issue to bother me. I don't know whether to try a 3rd handset, to just put up with it, or to look for a different phone.

By the way, I've tried the tip about turning the call volume down and it does make the noise quieter, but it also makes the phone call quieter (as it should!) so it's not really a satisfactory solution.

Noticed this today while on phone first time its happened hung up called back and had gone.

Sent from my Nexus 7 using Tapatalk HD

I'm seriously considering buying tha 925 (currently use 820) n all I really wanna know is, has the "other" memory been rectified with the OS n Amber updates??? I really love my Lumia but missing GB's of memory is seriously pissin me off!!!

My one week old L925 has about 500 MB "other" storage memory used.

Originally Posted by boxa72

I'm seriously considering buying tha 925 (currently use 820) n all I really wanna know is, has the "other" memory been rectified with the OS n Amber updates??? I really love my Lumia but missing GB's of memory is seriously pissin me off!!!

I think by tha same time frame I had about 1gig so I wouldn't call 500megs much of n improvement:( damn wots wrong with Microsoft! I understand the 3 screens n a cloud thing but I'm NOT waiting til 2020

lol I just quoted myself:) u eediot!

Noticed the date/time keeps changing, woke up this morning at 6:50 as my alarm didn't go off as the calendar said it was Sunday. Have noticed the time has changed a few times over the past few days too, don't know if this is a bug or human error :S but we'll see what happens. Happened yest when i ran my battery down using flashlight xt. Also Three UK doesn't support automatically setting the date and time using radio frequency

Its not sounding like I'll b abandoning my 820 anytime soon as I'm hearing little complaints like this alot!! That's MS fault as there's nothing wrong with the hardware

This is crazy. Just installed Audiocloud to stream some music and my screen messes up, now i have red and green pixelated blocks all over my screen. Looks like i dropped it, but it hasn't. I have uninstalled the app, nothin. Turned off the phone and nothing, even restarted the phone from fresh, nothing. Phoned Three and they're offering me a "one off exchange" i don't feel that this is suitable as something could happen to the new phone. Im going to enquire about insurance today.

Hey everyone, faults are not being able to type in this forum without the keyboard popping up and down whilst trying to type..... Grrrr very annoying. Only with some luck has the keyboard stayed up for me to type. Other issues are the whatsapp app wasn't able to verify my number but found the solution by turning off assistive international settings and bam - it worked!
Preorder from three last week and aqquired yesterday - iphone4 retired from active service. Loving the setup and gui.

Have same issue with posting on the web forum at times. Easier to use the WPCentral app :)

Gee its not sounding very good at all n this is supposed to be a fix for GDR1:(

ive come from 7.8 on a 610, didn't have any problems like this :(

Its strange like that aye but I guess mass-producing ur gonna get n occasional dud

Does anyone elses 925 lock on its own when in use? Sometimes i can be browsing or gaming and the screen will just lock.

I've noticed a bit of ghosting - if you switch to a blank screen/area after looking at some menus there is sometimes the tell-tale 'echo' of the previous screen.

Also, this is perhaps not a defect but my sim card tray feels a bit loose - you can push it up/down and around with your finger when closed. ANyone else have this?

I've decided to return my 2nd handset to Vodafone as the call quality issue I mentioned above is really bugging me. The reception also seems to be worse than my old iPhone 3GS. For info, I posted up on the Vodafone forum (Nokia Lumia 925 Call Audio Quality Problem - Vodafone eForum) and a number of other people are having similar issues. Not sure if the problems just relate to a bad batch as I would expect to see a lot more complaints if it was a fundamental problem with the phone...

Green / blue tint when viewing the screen from anywhere other than straight-on.

My 925 just black screened. When i touched the screen all 3 capacitive buttons glowed. Still getting feedback from back button, but phone would not return to home screen or lock screen. Rather odd. Did a soft restart and came back on normally (86% Battery so this was not a cause). Has anyone experienced this, and any ideas why it might happen?. Thanks.

My 1 week old 925 turned off to a black screen 3 times till now, I have to do a soft reset to wake it up.
I even tried a hard reset but still the same.

After a soft reset it wakes up with a wrong time and date.
If anyone found a solution please share.

This may be a Windows 8 issue, but I cant switch to hands free mode once a call has started

Originally Posted by paddylaz

I've noticed a bit of ghosting - if you switch to a blank screen/area after looking at some menus there is sometimes the tell-tale 'echo' of the previous screen.

Also, this is perhaps not a defect but my sim card tray feels a bit loose - you can push it up/down and around with your finger when closed. ANyone else have this?

My sim card tray doesn't have any looseness but I read this was the case with some review units.

No on screen ghosting either on mine.

I got black Lumia 925 unlocked from Vodafone Germany 32 GB... I noticed from the first moment that the brightness for the touch buttons is very very low compared to 920 and the light is not uniformly distributed over each button... also the color of the light look like yellow/orange/red combination, sorry its hard to describe the color precisely...
I have a Lumia 920 also and it has much much better brightness even though my 920 button has the yellow tint problem... My 925 button are yellow to orange color... The brightness very very low...

Another problem the right side of screen a little bit yellow compared to the left side when looking at the keyboard.. Also another issue which known for most Samsung AMOLED screens, if you go to completely dark room and open a black photo on the screen (you can use app called pixel doctor to check) you will notice black annoying dots darker than the rest of the screen... Mine has 7 main dots..

Is this normal? How yours looks like? Just wondering how many people has these problems...

UPDATE: I have another problem described below... Blurry text while scrolling....
Noticed that my lumia 925 has a blurry text while scrolling, specially when scrolling white text over black background or black text over white background... also noticed some blurry when scrolling tiles on the home screen, this blurry occurred around the black horizontal lines separating the tiles.... compared the scrolling with the 920 and there is a huge difference...
I read that some of the galaxy S4 units has this problem and that this problem related to Samsung AMOLED screens, and you know the lumia 925 has a Samsung AMOLED screen.
Any one has these issues? let me know in comments please..

We are getting some mixed reports on the manufacturer of the AMOLED screen. Some are claiming they are made by Samsung, some have said they have contacted Nokia who say the screens are made in-house.

Can we get a consensus, please?

Originally Posted by Musicman247

We are getting some mixed reports on the manufacturer of the AMOLED screen. Some are claiming they are made by Samsung, some have said they have contacted Nokia who say the screens are made in-house.

Can we get a consensus, please?

i dont think nokia made it, what i know is that nokia has no history manufacturing screens, specially amoled ones, nokia will never admit from where they get their screens, companies like to let the customer feel that the whole device is done by them...

Nokia used to be a paper company, too...

Lot of heavy use today (new user) no issues at all apart from the aforementioned backplate fit for engineer access which isn't something I'm likely to remember or be bothered by.

Oh well I've made up my mind and I'm getting 1 next week so I hope I don't have any of these problems. I have noticed that coz Aussie is one of the last places to get products that by the time they do get here all those little issues are usually ironed out, which is a plus I guess. I'll know in a week anyway ;)

had the phone for nearly a month now and its been sent away to be fixed. problem being the plastic on the back begin to come lose from the aluminium at the top and when pressed began clicking loud. also I compressed the camera lens in and it went that far in you could actually see in under the plastic. SO CHECK ;)

Originally Posted by original.woodster

Have same issue with posting on the web forum at times. Easier to use the WPCentral app :)

FWIW, I frequently have issues with posting article comments and to the forums (but especially article comments) on my HD7 running WP7.5. I also sometimes run into issues on desktop and app versions of IE on my Surface (Win8) and work machine (Win7). I almost always have to switch to the plain text editor in the articles just to post anything from my phone. In both articles and forums, the text cursor freezes and I end up having to guess where newly typed text will appear in my posts.

Originally Posted by michael1782

had the phone for nearly a month now and its been sent away to be fixed. problem being the plastic on the back begin to come lose from the aluminium at the top and when pressed began clicking loud. also I compressed the camera lens in and it went that far in you could actually see in under the plastic. SO CHECK ;)

what do you mean, you pushed the lens in so it recessed into the body of the phone?!

Originally Posted by boxa72

I'm seriously considering buying tha 925 (currently use 820) n all I really wanna know is, has the "other" memory been rectified with the OS n Amber updates??? I really love my Lumia but missing GB's of memory is seriously pissin me off!!!

Nokia has an app I think its called storage check and it allows u to delete the 'other storage' I know its available on the 920 series but as i dont have a Lumia I couldn't tell you which other device

Does anyone have the problem where, on occasion, it seems that some of the 3rd party apps are not saving their settings?

Originally Posted by theroyboy44

Nokia has an app I think its called storage check and it allows u to delete the 'other storage' I know its available on the 920 series but as i dont have a Lumia I couldn't tell you which other device

I've got it on my 820 n if u think that's a solution then I want some of whatever ur on lol with storage check ur lucky if u can delete 50mb!! Nokia made that app as a short term solution but it does f#@k all!!! Its MS' responsibility not Nokia's as it's a software problem.

Originally Posted by sousekd

My one week old L925 has about 500 MB "other" storage memory used.

Do you have auto-backup of photos turned on? Somewhere (can't find the source) I read the issue is caused by the JPEG file save API not deleting its temporary files.

I've got a T-Mobile 925 and I live an area where there is excellent LTE coverage but my 925 will not connect to it. All the phone settings are correct and everything on the T-Mobile side is A-OK but for some reason it won't connect. Also if you go into cellular settings and hit network selection T-Mobile has LTE,4G,2G below it. Anyone else having this problem and/or know how to fix it?

I got my 925 this morning and tonight it has 1.95 GB in "Other" Storage. I have pictures to auto upload but I have only taken about 10-15 pictures. This is ridiculous. Other than that O noticed that I can not bill T-Mobile for apps when it is on Wi-Fi Calling mode.

i got my phone today 925....when i take a picture with the camera hard ware hey the volume bar displays, also if i hit the down volume key the camera activates.....?

Got my Lumia 925 last night.

Currently, I have about 1.35 gigs of "other" storage, though Storage Check says that it is only 737mb of "other" storage.

Also, I've discovered that I cannot download MMS messages while connected to Wi-Fi. My wife has an iPhone and I receive every picture she sends via MMS as a link that says "Get Media Content," but when I click on it nothing happens. If I turn off Wi-Fi, I can then download the media content via my data plan. I didn't have this problem on my old HD7.

I am having an odd issue, although not deal breaking. When I do a shutdown and then start my phone back up...no matter what volume setting that had it on when I shut it down, on restart, it is always set to 13/30. anyone else?

Originally Posted by nightryder21

I got my 925 this morning and tonight it has 1.95 GB in "Other" Storage. I have pictures to auto upload but I have only taken about 10-15 pictures. This is ridiculous. Other than that O noticed that I can not bill T-Mobile for apps when it is on Wi-Fi Calling mode.

Having the same problem here. I have yet to find a solution.

Facebook chat not working with Messaging? Dont' see the arrows to swap between FB chat and Messaging. Is there some setup I need to do?

EDIT : Forgot to set my chat status to available. Everything click right on after that. ./facepalm

Not necessarily a bug, but the glance screen text is red on my phone, and doesn't change when I change the theme colors on my phone. I thought the glance screen had white text? The red doesn't look so good to me

Is anyone else noticing a defect where the glass is raised higher in the body at the top right side of the device? On the first unit I had the glass was coming off completely, now I'm noticing this.

Will T-Mobile exchange this?

Originally Posted by pinbak

I am having an odd issue, although not deal breaking. When I do a shutdown and then start my phone back up...no matter what volume setting that had it on when I shut it down, on restart, it is always set to 13/30. anyone else?

that's normal

Originally Posted by jgbstetson

Is anyone else noticing a defect where the glass is raised higher in the body at the top right side of the device? On the first unit I had the glass was coming off completely, now I'm noticing this.

Will T-Mobile exchange this?

they should

The flash from the camera on mine produces a very strong yellow-green color cast. I'm assuming this could be fixed in a software update. Still, there should be flash setting in the white balance.

Originally Posted by JohnnyFEZ

Got my Lumia 925 last night.

Currently, I have about 1.35 gigs of "other" storage, though Storage Check says that it is only 737mb of "other" storage.

Also, I've discovered that I cannot download MMS messages while connected to Wi-Fi. My wife has an iPhone and I receive every picture she sends via MMS as a link that says "Get Media Content," but when I click on it nothing happens. If I turn off Wi-Fi, I can then download the media content via my data plan. I didn't have this problem on my old HD7.

Yes. I noticed this today. But, this also occurred on my 810. I will do some further testing to see what I come up with.

Originally Posted by mnika

Not necessarily a bug, but the glance screen text is red on my phone, and doesn't change when I change the theme colors on my phone. I thought the glance screen had white text? The red doesn't look so good to me

You have the glance screen set to night mode, night mode is red. At least that's the only way I have seen to get red text there.

Originally Posted by jgbstetson

Is anyone else noticing a defect where the glass is raised higher in the body at the top right side of the device? On the first unit I had the glass was coming off completely, now I'm noticing this.

Will T-Mobile exchange this?

Looking at it sideways mine is not raised at all. I assume they would exchange for that problem.

My 925 occasionally craps out to the lock screen. Don't know why. Never had that problem on another device.

Does anyone's 925 get really hot in the top right corner?
I'm assuming the soc is positioned right there, but it seems unusual that nokia would ship a device that would get to hot to hold on an hour long Skype call.

Now that I've had a chance to keep my phone connected to the charger, I guess my experience wasn't really a bug. My phone would have trouble establishing a connection to my Wi-Fi network after being turned on (or after a reset). I would have to type in the password every time. I thought that it was because Wi-Fi Calling was on, as there seems to be some weird issues whenever that is enabled. That doesn't seem to be the case. My HTC Radar didn't have such issue, but whatever...

Originally Posted by lwhitmarsh

I've got a T-Mobile 925 and I live an area where there is excellent LTE coverage but my 925 will not connect to it. All the phone settings are correct and everything on the T-Mobile side is A-OK but for some reason it won't connect. Also if you go into cellular settings and hit network selection T-Mobile has LTE,4G,2G below it. Anyone else having this problem and/or know how to fix it?

did you use the new sim

Originally Posted by mnika

Not necessarily a bug, but the glance screen text is red on my phone, and doesn't change when I change the theme colors on my phone. I thought the glance screen had white text? The red doesn't look so good to me

As Brandas said it's the night mode. Red isn't as bright as white so it won't "bother" you in the dark if you leave it next to your bed for instance.
You can deactivate it the the glance screen settings.

can somebody comment on the white back plate? the units i saw in the store were all dirty and had grey scratches all over the white surface although they've only been out for a day.

I was pretty scared of that too but I took white because I think it really suits the 925 best.

From my first 3 weeks with it, I can say I'm pretty confident. It can get slightly dirty it but it's very easy to clean.
The good thing is that the slight camera bump + the two dots surrounding the speaker prevents it from having most part of the plastic touching surfaces on which you leave the phone.

Whas it a live device you saw ? Ordinary dummy units tend to look quite bad because cheaper materials are often used to build them.

I'm quite confident with how the phone will age. Also, white matte plastic usually does a better job at hiding scratches than glossy white or even matte black.

yep, those were the real units people have been playing with for a day or two. maybe the security devices they put on and off them are to blame too.

Here is a bug I found a reported it to Nokia's US Twitter support. The Bing picture of the day setting for the lock screen appears not to update unless you toggle it off and on. But actually it appears that the process that updates the image should be called Bing picture from yesterday because it updates from the previous day due to some unknown reason. So if you think the picture is stuck, wait one more day.

Originally Posted by ballanda

My 925 occasionally craps out to the lock screen. Don't know why. Never had that problem on another device.

i have the same problem, i dont know what cause it, its good if someone report this to nokia...

Is anyone else having random restarts?! I had those on the 920 and I'm sad to see them still on the 925. Yesterday went for a bike ride, and ran Runtastic Pro, and after 10 min took the 925 out of the pocket and it was restarted on the pin screen. At the end of the day on the ride back, same thing! Anyone else has restarts? This is very bad...

Originally Posted by JohnnyFEZ

Got my Lumia 925 last night.

Also, I've discovered that I cannot download MMS messages while connected to Wi-Fi. My wife has an iPhone and I receive every picture she sends via MMS as a link that says "Get Media Content," but when I click on it nothing happens. If I turn off Wi-Fi, I can then download the media content via my data plan. I didn't have this problem on my old HD7.

I have noticed this too, but it is only when I have wifi calling enabled. If I turn off wifi calling, then click the link, the picture loads. It is something they detailed in the WP Central Wifi calling feature, that you couldn't view MMS messages while connected to it. You can only send and receive calls and SMS.

I have had my 925 since Wednesday's launch, and have noticed 2 things.

1) When viewing the screen in a darkroom at night, if the screen is illuminated with an all black background, it looks like there are blotches of darkness coming down from the top right corner. It is hard to describe, as if there was black ink under the glass. This is not noticeable in daylight or even in dim places, but only when I am in pitch blackness and scrolling through something that has an all black background. It is not like dead pixels, because there is certainly color represented.

2) Does anyone remember viewing the video about the phantom 920 moving on its own sitting on a table top? It had something to do with the curved polycarbonate body and the oils from your hands. I have noticed, when placing my 925 on my leather couch, face down, that it eventually will slide it's way off the couch, eventually, without being touched. This was the first time it fell to the floor for me. I was so shocked, but then remembered what had happened with the 920. I immediately ordered a Skinomi for my 925, so there would be a little difference in texture when it is facedown.

(link to video of haunted 920)
http://www.youtube.com/watch?v=UXoxNmHFXYo

Originally Posted by Troyseph

I have had my 925 since Wednesday's launch, and have noticed 2 things.

1) When viewing the screen in a darkroom at night, if the screen is illuminated with an all black background, it looks like there are blotches of darkness coming down from the top right corner. It is hard to describe, as if there was black ink under the glass. This is not noticeable in daylight or even in dim places, but only when I am in pitch blackness and scrolling through something that has an all black background. It is not like dead pixels, because there is certainly color represented.

2) Does anyone remember viewing the video about the phantom 920 moving on its own sitting on a table top? It had something to do with the curved polycarbonate body and the oils from your hands. I have noticed, when placing my 925 on my leather couch, face down, that it eventually will slide it's way off the couch, eventually, without being touched. This was the first time it fell to the floor for me. I was so shocked, but then remembered what had happened with the 920. I immediately ordered a Skinomi for my 925, so there would be a little difference in texture when it is facedown.

(link to video of haunted 920)
http://www.youtube.com/watch?v=UXoxNmHFXYo

I have the black splotches too, only in pitch black room (when wife is sleeping and I'm using the phone), but it's not noticeable otherwise, so I didn't give much attention to it.

Originally Posted by Troyseph

I have had my 925 since Wednesday's launch, and have noticed 2 things.

1) When viewing the screen in a darkroom at night, if the screen is illuminated with an all black background, it looks like there are blotches of darkness coming down from the top right corner. It is hard to describe, as if there was black ink under the glass. This is not noticeable in daylight or even in dim places, but only when I am in pitch blackness and scrolling through something that has an all black background. It is not like dead pixels, because there is certainly color represented.

I too have the black splotches. I think they are present in every OLED screen because both my zune hd and cowon s9 exhibit the same behavior.

Like you said its only visible in pitch black and it doesn't affect color reproduction

Originally Posted by heywhitmarsh

Does anyone's 925 get really hot in the top right corner?
I'm assuming the soc is positioned right there, but it seems unusual that nokia would ship a device that would get to hot to hold on an hour long Skype call.

When I am charging my T-Mobile 925, the top cm or so if very, very hot.

Originally Posted by muitosabao

Is anyone else having random restarts?! I had those on the 920 and I'm sad to see them still on the 925. Yesterday went for a bike ride, and ran Runtastic Pro, and after 10 min took the 925 out of the pocket and it was restarted on the pin screen. At the end of the day on the ride back, same thing! Anyone else has restarts? This is very bad...

Yes, I've had a lot of restarts too, though they seem to be reducing.

Hard to know why, but the Here navigation seems to be a culprit.

Nokia needs to fix this.

For some reason, on the 925, have two duplicate Hotmail accounts. I'd like to keep Hotmail 2 which syncs contacts, calendar, and messages (in addition to email), but I can't delete Hotmail.

Any ideas?

Same blotches on my device, as it has no influence at all on display quality, i can live with it. But i was also surprised, what the hell is that. But really looks like its normall on this type of display.

I have problems sharing photos that I have taken with my 925 via MMS. Often the received photo is nothing but a solid color on the bottom half. I have found the same results with both TMobile and AT&T recipients. I suspect this issue is a file-size limitation with MMS, or perhaps TMobile's implementation, because I have better luck with images that are cropped or scaled down.

Anyone else seeing the same?

Originally Posted by lwhitmarsh

I've got a T-Mobile 925 and I live an area where there is excellent LTE coverage but my 925 will not connect to it. All the phone settings are correct and everything on the T-Mobile side is A-OK but for some reason it won't connect. Also if you go into cellular settings and hit network selection T-Mobile has LTE,4G,2G below it. Anyone else having this problem and/or know how to fix it?

Try toggling airplane mode on and off. Over the weekend I was using WiFi calling mode exclusively. Last night, when I turned off the feature, my phone would not connect to standard cell service. Even a full power-down and restart didn't correct the issue. However, after toggling airplane mode everything was back working normally.

Originally Posted by wpguy

I have problems sharing photos that I have taken with my 925 via MMS. Often the received photo is nothing but a solid color on the bottom half. I have found the same results with both TMobile and AT&T recipients. I suspect this issue is a file-size limitation with MMS, or perhaps TMobile's implementation, because I have better luck with images that are cropped or scaled down.

Anyone else seeing the same?

This happened to me with every other MMS when I was using my unlocked 920. I thought it must have just been my MMS settings because I had to mess with them to get it to work at all. I haven't seen it with my 925 yet. *Knock on wood*

My main issue is how hot this handset gets, battery life not stellar either. Occasional freezing and locking. My lock screen was set to Bing earlier and now its not responding only displaying the default. Mainly im really unhappy with the heat coming igg this when charging especially.
I notices the issue warmth immediately, soon as it walked out if the store and I was just operating it for the first time.
Question, should I turn this off at night and let the battery rest? Will that help with overheating?

Originally Posted by Fiona M

My main issue is how hot this handset gets, battery life not stellar either. Occasional freezing and locking. My lock screen was set to Bing earlier and now its not responding only displaying the default. Mainly im really unhappy with the heat coming igg this when charging especially.
I notices the issue warmth immediately, soon as it walked out if the store and I was just operating it for the first time.
Question, should I turn this off at night and let the battery rest? Will that help with overheating?

My phone got really hot during its first charge. But I was also using it at the same time. Since I got it Friday and finally let it fully charge, it doesn't get hot anymore. Of course, now that it's all set up, I'm not using it as often while it's charging.

Originally Posted by wpguy

I have problems sharing photos that I have taken with my 925 via MMS. Often the received photo is nothing but a solid color on the bottom half. I have found the same results with both TMobile and AT&T recipients. I suspect this issue is a file-size limitation with MMS, or perhaps TMobile's implementation, because I have better luck with images that are cropped or scaled down.

Anyone else seeing the same?

This seems to be a T-Mobile SIM card issue actually. The HTC 8X i had before my 925 would occasionally do the same thing and the MS store folks said try taking the SIM out and putting it back in and that fixed it for me.

Only bug that well you know:) Can't change volume when listening to a podcast. I have to back all the way out, change the volume then listen.

Originally Posted by Captain_Eric

Yes, I've had a lot of restarts too, though they seem to be reducing.

Hard to know why, but the Here navigation seems to be a culprit.

Nokia needs to fix this.

Hmm, so your restarts happen with the maps? Mine with runtastic...maybe GPS related? Still haven't tried it again, hope it's not a real issue...

I have had mine for 6 days now, and the back plate still looks great. It occasionally will get a scuff or a little dirty, but all of that has easily washed off with a damp rag. I think the back will be pretty resiliant.

Originally Posted by muitosabao

Hmm, so your restarts happen with the maps? Mine with runtastic...maybe GPS related? Still haven't tried it again, hope it's not a real issue...

Hey, Here Maps definitely crash, with a diversity of other programs, or non other running. I like my Lumia, I just want them to fix it.

The backplate of my L925 is a bit loose near the top of the right side (where my index finger rests while holding it in my right hand).

Originally Posted by djrakowski

The backplate of my L925 is a bit loose near the top of the right side (where my index finger rests while holding it in my right hand).

Same here . Its a bit loose and you can actually press it down.

Originally Posted by juststart

Same here . Its a bit loose and you can actually press it down.

Yes, that's it exactly.

I've just noticed several relatively wide scratches on the screen. They aren't deep, like they've actually scratched the glass - more like the outer coating, if there is such a thing on these screens. I've had it in a case since day 1 (last Wednesday) and haven't dropped it.

I hope they'll exchange it for me. I will be livid if they try to make me pay the accidental damage deductible (up to $175) instead.

Gorilla glass seems to vary quite a bit in hardness. My wife's 8x was like plastic; fine scratches were everywhere. My 810 and 720 were really tough. I couldn't find a scratch on them. It makes we wonder if corning sells different grades of GG, perhaps some are age hardened or otherwise treated. I dunno.

Regarding the quality of the 925 bodies. I'm on my third. The screen on the first was literally falling off. The screen in the second one was uneven in the housing. The third one they offered showed warpage and large gaps in the white plastic. Fourth one was good.

Originally Posted by JohnnyFEZ

Got my Lumia 925 last night.

Currently, I have about 1.35 gigs of "other" storage, though Storage Check says that it is only 737mb of "other" storage.

Also, I've discovered that I cannot download MMS messages while connected to Wi-Fi. My wife has an iPhone and I receive every picture she sends via MMS as a link that says "Get Media Content," but when I click on it nothing happens. If I turn off Wi-Fi, I can then download the media content via my data plan. I didn't have this problem on my old HD7.

Yeah, that's normal. T-Mobile doesn't allow you to get MMS messages via Wi-Fi. You have to have your data turned on. It's annoying indeed.

I just got the phone today and made a few calls with it. I was talking to my mother on the phone and I kept hearing a kind of scratching noise on certain words. Any one else have a little fuzzy sound on a call?

Originally Posted by djrakowski

Yes, that's it exactly.

I've just noticed several relatively wide scratches on the screen. They aren't deep, like they've actually scratched the glass - more like the outer coating, if there is such a thing on these screens. I've had it in a case since day 1 (last Wednesday) and haven't dropped it.

I hope they'll exchange it for me. I will be livid if they try to make me pay the accidental damage deductible (up to $175) instead.

I noticed the same thing on mine and they just did an even exchange at the local midtown store, no fees. I just brought them the original paper receipt and box, etc.

Originally Posted by juststart

I just got the phone today and made a few calls with it. I was talking to my mother on the phone and I kept hearing a kind of scratching noise on certain words. Any one else have a little fuzzy sound on a call?

I haven't noticed a scratching, but the first time I spoke to my wife on her 925 through mine, I thought she was in my ear. It was super HD voice.

Originally Posted by Troyseph

I noticed the same thing on mine and they just did an even exchange at the local midtown store, no fees. I just brought them the original paper receipt and box, etc.

That's good to know. Thanks!

EDIT: I've just returned from my local T-Mo outlet, and they replaced it, no questions asked.

Originally Posted by Troyseph

I noticed the same thing on mine and they just did an even exchange at the local midtown store, no fees. I just brought them the original paper receipt and box, etc.

did you get a 925 without this issue?

Hello everyone.
Although I'm always on this site, it is my first time posting. I got my 925 the first day it came out, love it so far. Battery is excellent, screen gorgeous and all the rest of the features. However, I have come across a problem that has me worried. When I use the phone for a long time, the screen gets and top portion of the back get incredibly hot and my phone becomes none responsive. It has happened twice already; the first time i had the phone replaced, no issues. This morning I was on Netflix and it happened right in my hand: the phone froze for about a second or 2, then it restarted, but then half way through the restart screens, it went black and unresponsive again. This time I let it cool down and soft resetted it and it thankfully came back to life.
Has anyone else come across this issue??

I too have noticed the keyboard popping up and down on some sites not allowing me to input info. Not sure what's going on. I had to do a hard reset because I was unable to get my lock screen set to Bing after setting up the glance feature. It worked after the reset fine. There is a strange blue portion occasionally popping up as in typing which clouds out the rest of the screen it seems to go away immediately (some kind of bug). Battery wears down quickly if I'm very active online with the phone and quite hot. I have noticed the plastic back is not flush especially up top adjacent to the camera lens. If I gently press on it there is some buoyancy which is worrying I'm going to get a protective case. Otherwise I am happy with the phone. I do find it to have more issues then my Lumia 810 and at a much greater price! They really need to make these things as close to perfect for the high price.

So far, apart from a black screen forcing to soft reset once, I haven't experience many glitches or bugs if any.

The heating hasn't been the cause of any misbehavior on my device, still I find it quite bothering and uncomfortable compared to other smartphones.

*SIGH*

I returned the phone today at the store, had to wait an hour and a half which couldn't be helped since they were really busy, and swapped it out. The phone doesn't have the gap or the loose back but the power button is barely responsive. It looks de-pressed and lower than the volume rocker and the camera button. When you push it's basically already down. There's no click what-so-ever.

Kinda disappointed in the build quality here and not sure I want to go back to the store again. Don't know what my options are.

Originally Posted by juststart

I just got the phone today and made a few calls with it. I was talking to my mother on the phone and I kept hearing a kind of scratching noise on certain words. Any one else have a little fuzzy sound on a call?

I had the same problem and it's solved with new firmware 3040.0005.1323.3004.
Now my call quality is excellent and no more scratching :)

When did you recieve this firmware update? I have still older one, mobile is from Germany.

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