1. jaburk's Avatar
    Anyone having issues with visual voicemail on AT&T? I can dial into voicemail but when I go to visual voicemail it just says its checking then "Can't connect to visual voicemail". I reall like this phone and everything else seems to work perfectly. I hope I can get this voicemail issue resolved.
    05-14-2013 07:54 AM
  2. Curtieson's Avatar
    I didn't think AT&T sold the 720? You bought it elsewhere?

    VVM is something that has to be unlocked phone by phone. When you connect a phone that AT&T supports (like a Lumia 920) it automatically unlocks it on their system. Example...the WP7 phones had it, but AT&T was still "testing" and wouldn't turn it on right away.

    My guess would be you have a phone they don't recognize and need to call them up to turn it on for you?
    05-14-2013 09:25 AM
  3. jaburk's Avatar
    Chat with ATT was worthless.
    05-14-2013 11:21 AM
  4. miloadams's Avatar
    were you able to resolve this issue with visual voicemail? i just recently purchased a Lumia 720 and having the same issue on AT&T. "can't connect to visual voicemail..." also have updates worked for your phone? was curious what current OS and firmware build we have for our device. i'm currently at build 8.0.10211 and firmware 1030.6409
    08-09-2013 11:49 AM
  5. miloadams's Avatar
    visual voicemail still does not work. I also cannot receive pictures sent via text on ATT. anyone else? can someone help please? I've only had the L720 for a few days. need help!
    08-12-2013 03:01 PM
  6. Derman's Avatar
    VVM on ATT doesn't work with the 720, same with internet tethering, and LTE - those are carrier specific and don't work on an unlocked 720. I haven't had any problem with text/pictures.
    miloadams likes this.
    08-12-2013 03:11 PM
  7. miloadams's Avatar

    visual voicemail (VVM) on unlocked Lumia 720s DOES work on ATT. I was able to get it to!

    go to Settings>access point>"AT&T - LTE 2 -Lumia"

    make sure this choice is active and NOT "AT&T 3G"

    also also...He is risen!

    I think that rounds out some good news for Lumia 720s on ATT..."now I'm a believer"
    08-17-2013 05:36 AM
  8. Curtieson's Avatar
    also also...He is risen!

    I think that rounds out some good news for Lumia 720s on ATT..."now I'm a believer"
    Did you have to call them to activate anything? What phone were you using before the 720? (Curious is VVM was already set to work on the line you are using)

    He is risen indeed!

    But Easter was a couple months ago...? haha
    08-19-2013 08:28 AM
  9. miloadams's Avatar
    i did not call ATT. i switched my SIM to my new L720. i was getting the same "unable to connect to VVM," until i modified settings under "access point." i was using a L900 on ATT prior (the L900 did have VVM).
    08-19-2013 12:32 PM
  10. Derman's Avatar
    Nice one on the switch to LTE 2 - Lumia - my visual voice mail works now. That said, my internet tethering now doesn't work...switching back to 3G didn't do it, but I didn't restart either. Any clues on the internet tethering - I'm on an unlimited plan, from the old Cingular days.
    08-19-2013 03:01 PM
  11. miloadams's Avatar
    internet tethering is a feature you have to enable/add to your account (i don't have this feature enabled to my acct) there is a fee.

    this feature worked for you before? try LTE 1 -Lumia. I have heard this may work for you to bypass, and get tethering to work on ATT.

    also just be careful if you have a grandfathered plan on ATT if you upgrade to a tethering feature/plan you may lose your grandfathered status (I've heard). also also I've heard ATT is trying to catch up with those bypassing subscription requiring them to sign-up or pay.

    I still cannot seem to send or receive mms picture texts. any ideas why?
    08-21-2013 12:30 AM
  12. Derman's Avatar
    On the internet tethering...it seems to work on the 3G access point, but then VVM doesn't work (I have a grandfathered plan and use it very selectively). On LTE 2, MMS and tethering don't work, but VVM does work. On LTE 1, MMS and VVM work for me, but - alas - not tethering.

    On tethering, if you get 'caught', there is a note put in your account record - from the level two/three support guy at AT&T, they are looking for 2+ hours of heavy traffic - i.e., streaming movies.

    I also have some freezing, but it seems really random to me on what causes it. Soft reset cures it....so far.
    08-23-2013 01:08 PM

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