1. BethanyCoffin's Avatar
    Please help, has anyone had a problem with their lumia 820 turning off and having a thunder icon and a cog on the black screen???? Do you know what this means. Ty in advance
    05-15-2013 07:45 AM
  2. ssapre's Avatar
    I had similar in my Lumia 710 sometime back last year. I searched for details online and somehow I got that it was stuck between some updates didn't install correctly and hanged in between. A hard reset or a complete re-install by support should resolve it. I think you can always give a try for a hard reset.
    BethanyCoffin likes this.
    05-15-2013 02:24 PM
  3. BethanyCoffin's Avatar
    excellent ty :D
    05-16-2013 11:37 AM
  4. BethanyCoffin's Avatar
    Phoned Vodafone and this is what they sent me "Dear customer this how to do a hard reset for your nokia lumia 820 The phone turned off Press and hold the power key until it vibrates After press and hold the down key volume till the exclamation mark will be shown on the screen, release the button and input this combination Volume Up - Volume Down- - Power - Volume Down. thanks for calling vodafone" and thankfully it has worked....phew!
    05-16-2013 11:46 AM