1. carajean's Avatar
    Ok downloaded the facebook app and in my messages it keeps says trouble getting data.
    I know its connected to wireless.

    The thing is in the message preview you can see updated messages but when you actually go into the group chat its very old and that error message comes up.
    05-16-2013 08:49 PM
  2. hopmedic's Avatar
    uninstall/reinstall - first step, and will most likely solve the problem.
    05-16-2013 10:23 PM
  3. WanderingTraveler's Avatar
    First off, which Facebook app did you download? And, what are you connected to?
    05-16-2013 10:25 PM
  4. carajean's Avatar
    Hmm I downloaded the one from the app store. The one with the most votes. Im connected to my home wifi. I think it may have something to do with the messages are in a group chat.
    I say this because from the same app I can reply and post to facebook as normal.

    Ok yeah I tried uninstalling and reinstalling even rebooted.
    05-16-2013 10:49 PM
  5. hopmedic's Avatar
    Is the publisher Microsoft Corporation?
    Go with this one:
    Facebook Beta | Windows Phone Apps+Games Store (United States)
    05-16-2013 10:58 PM
  6. carajean's Avatar
    Is the publisher Microsoft Corporation?
    Go with this one:
    Facebook Beta | Windows Phone Apps+Games Store (United States)
    Yup just checked it is that exact Microsoft Facebook app.
    05-16-2013 11:01 PM
  7. currybear's Avatar
    for the last week my facebook app doesnt work, Nothing pings through to my phone to say i have a message, notifications dont work, as it keep saying ''we're having trouble getting data'' and its gone really, slow how do i fix
    02-08-2014 07:09 AM
  8. currybear's Avatar
    i've had this same problem for the last week now, no ping sound goes to my phone and when it does its like an hour late, the notifications dont work it wont let me read them. as it says ''we're having trouble getting data'' its getting annoying now. i Have nokia lumia 520. Help how do i fix this?
    02-08-2014 07:13 AM
  9. Michael Bragg's Avatar
    I am having the same problem with the Windows Lumia 928 Phone. It has been a problem getting facebook updates on the phone. I have downloaded both the Beta version and the Main Version from the Windows Store. I tweeted both Nokia and Microsoft about the problem and they seem to ignore my request. Right now I am unable with both. The solutions I have searched for date back to 2012-2013. Surely there has to be fix to this by now.
    02-08-2014 10:59 PM
  10. jlivezey's Avatar
    Same problem with my Lumia 928. I rebooted phone, logged out of fb and back in, checked for updates, and even uninstalled and reinstalled app and nothing works. Very frustrating.
    02-11-2014 01:40 PM
  11. jleebiker's Avatar
    This seems to come and go for me. More this last week than ever. I just wait it out and try again later.
    02-12-2014 04:05 PM

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