08-13-2015 11:29 PM
59 123
  1. Rbose's Avatar
    Hello All,

    I purchased a beautiful Nokia lumia 720 about a month back. Fell in love with this phone after using it. But now the phone started to behave abruptly. While using any of the application or even viewing my photo gallery the following events happen -
    1. automatically all applications are getting closed, start screen appears
    2. Start screen then minimizes ( similar to the way if we have pressed and hold the back button),
    3. Start screen then maximizes and after that 'bing' opens up automatically.
    In all the above steps, phone also vibrates.

    Originally thought it might be a SIM problem as was using a GPRS SIM and it was cut by the dealer at the time of purchase.

    Without putting the SIM, used the phone, but getting the same issues. So, guess we can conclude not a problem with the SIM.

    Resetted the phone and used without putting the SIm, but still getting the issue.

    Observed carefully and I think, it's basically doing the operations for the three capacitive buttons even if we nothing has been touched [Doing Fast app switching, pressing the back button, opening the bing ]

    Took it to customer support and the executive told me to first take a back up. When told him that i have mapped using 'Outlook' account, he said, back up could be taken only through 'Hotmail' account. Outlook cannot take a back up ... From this reply, got the idea of how much the NOkia care executive knows about WP8

    Heart broken as its my first smartphone. Don't know wat to do :-( . Need help
    Last edited by Rbose; 06-05-2013 at 01:35 PM. Reason: Adding few more points
    06-05-2013 12:13 PM
  2. Bear 1959's Avatar
    Nokia Lumia 720

    How can I stop this irritating phone from dialling numbers when in my pocket ?? Its getting so frustrating now.......
    06-05-2013 01:47 PM
  3. WorzelGummage's Avatar
    There was a similar issue with the Lumia 900 a while back where the speaker magnet interfered with the capacitive buttons causing odd behaviour. I've read of some other 720 users reporting a similar problem to yours too. Your only option then is to get the phone booked in for repair.
    Rbose likes this.
    06-05-2013 01:50 PM
  4. Waqas Ahmed21's Avatar
    This is not hardware problem this happen only due to High Sensitive Touch.Same thing happened with my Lumia 720 but I fixed it, you can also fix it by just following these steps.
    1- Goto Setting
    2-then Select Display+Touch
    3- and from here just Set TOUCH SENSITIVITY to Normal
    That's it you fix your problem.
    06-05-2013 02:15 PM
  5. Rbose's Avatar
    Hi Waqas,
    Thank you fr you feedback. Changed the settings as you mentioned and not getting the problem now during my initial run. But wanted to know whether the issue is present for you if you turn the TOuch sensitivity to 'High'. If 'so' then i guess it's a problem with the phone right ?
    Couple of my friends have the same device and none are having this issue. Both of them are using 'Touch Sensitivity configured as 'High'
    06-06-2013 02:42 AM
  6. eliakel's Avatar
    Thanks ,
    I also have the same problem and nobody could help me resolve it.
    I will immediately change the sensitivity settings
    06-07-2013 11:28 AM
  7. rimahazmah87's Avatar
    Hi all,

    I have the same problem last week and I've been resetting the Touch Sensitivity to Normal. But then this week the same problem happened again while my setting is still in Normal mode.
    I really hope Nokia will release an update regarding this issue if it is a software problem.
    06-10-2013 08:05 PM
  8. latempete's Avatar
    Same issue here. Driving me nuts!!! Sometimes it is okay for a while and then others it acts up constantly. Restarts are no help. Sensitivity settings don't matter. What I have recently found...through a bit of anger...is a good open hand smack on the face of the phone stops it from happening. I have a newer 920 that has never even been dropped but has been doing this on and off for 6 weeks or more. At first I thought the screen was greasy and that caused it but that is not the case. Also, if some phones are completely unaffected I think it's time to call At&t warranty and get a replacement.
    06-10-2013 08:50 PM
  9. rimahazmah87's Avatar
    Hi all,

    I've found a solution to my problem and it may sound simple yet effective. I peeled the lower edge of my screen protector and my phone works normal again. I suspected the protector is too thick and adhesive so the buttons confusing it as a 'touch' (proof that the touchscreen is really sensitive).

    So for those who have the same problem like me and also have a screen protector, you just remove the protector and replace it with a better quality one or do not use it at all.
    Rasahi likes this.
    06-12-2013 01:07 AM
  10. cckgz4's Avatar
    What if you set a lock passcode

    Sent from my Lum...iPh...Gala...some phone
    06-12-2013 01:55 AM
  11. latempete's Avatar
    No screen protector here. And I made sure my screen was perfectly clean. It doesn't matter anymore though.. AT&T shipped my replacement phone yesterday. Btw, it just started again, I smacked it, and it stopped. Not even a very hard smack but I am not doing that all the time with a 3 month old phone. FYI, I have never dropped this phone either so something is up from manufacturing. The speaker magnet sounds like a possibility. Tried the touch screen sensitivity too but that didn't help. Although, leaving the touch screen on normal is not a real fix in my book.
    06-12-2013 12:03 PM
  12. maheshkumarmrd's Avatar
    hey my display+touch is not working, if i press that option it comes back to currrent page after 2 sec. I really wondering since I bought this phone 2days back only. please suggest something
    06-24-2013 12:33 AM
  13. Konark Raj Khokhar's Avatar
    Hey the same problem has taken over my lumia 720, it is really irritating. i mean its been only 3 days since i bought this phone and it is acting so weirdly. so will the change in settings solve my problem permanently. today it even switched off automatically itself. please do reply!
    07-10-2013 06:45 AM
  14. Rbose's Avatar
    Hi.. Change the display settings to normal and it should work. If not, then, guess u need to contact the Nokia Care store immediately.
    07-25-2013 03:35 AM
    me too having the same problem......mine starts vibrating with bing homescreen coming and going...it repeats every 4-5 hours now getting a bit irritated....i got my software update too..
    07-25-2013 08:23 AM
  16. Rbose's Avatar
    Change the 'Touch' settings to 'Normal' and check if the problem appears. If so, then need to submit it to Nokia Care ( they will change the hardware buttons and it will take around 14 days.)
    07-26-2013 01:47 AM
  17. bijendra's Avatar
    Just in 72hrs Lumia 720 is dead !!
    I plugged in the charger yesterday and its boom. There were atleast 5 people at Nokia care for similar or different issuses with Lumia 720.
    However they refused to replace the device after a lot of argument. Then I went to the shop from where I bought it as he promised me to replace it with in 5 days.
    Now, waiting for the new device. As it comes I am going to sell it to the shop owner or in OLx.
    I bought this phone with a lot of expections from NOKIA and TRUST for quality. I am DONE !! They don't deserve it.

    Good bye MS and NOKIA
    08-06-2013 11:30 PM
  18. Rbose's Avatar
    Hi Guys,

    Got my phone after 2 weeks delay. Nokia care people have not told what was done to the phone, but they are saying, issue will not be there hereafter.
    Have been using the phone for 4 days and till now there is no problem.

    Only 1 issue, every time i switch off and then restart, getting a "Temporary SIM error " occured. DOn't know why .. ANy one knows about this ?
    08-08-2013 07:56 AM
  19. joel7789's Avatar
    same issue,

    i've tried soft reset, hard reset.. it didn't solve the problem.
    then, i removed the case and the screen protector.. but still no changes, the result: my phone is completely naked.
    then i changed the touch sensitivity level to normal,, but still persist

    after that i smacked my phone everytime the problem occurs.
    and now,,my Lumia 720 is being a good boy except when i set the touch sensitivity level to 'high'

    *true story
    08-12-2013 02:57 AM
  20. abulumia's Avatar
    I too had jumping between screens, app switcher screen freezing, and touch not responding issues in "high" and "normal" sensitivity on my Lumia 720. I was too irritated and unintentionally smacked the display two days ago, and believe me, since then no jumping or app switcher screen, or freezing in "normal" sensitivity. However, jumping between screen problem persists in "high" sensitivity. Now am sure it is hardware issue, but not software related. Not submitted to Nokia Care yet as they need 15 days to get it correct. Will give it soon.
    08-13-2013 09:33 AM
  21. ace_dxb's Avatar
    Same Problem with Lumia 720.
    I use the Lumia 720 as my secondary phone (Lumia 920 as main phone) and face the same problem. I took it to Nokia Care today in Dubai and the Customer Service told me that this issue would be fixed with the Amber Update. Unfortunately, Amber for 720 is not available yet here in Dubai. I already received Amber for my 920 and it works fine.. (I never had the crazy screen problem on the 920). As soon as I update the 720 with Amber.. I'll let you know how it goes..
    08-31-2013 02:27 PM
  22. Valiant Lumia 720's Avatar
    Got the same problem here even if sensitivity is normal. What I do is that when it starts to vibrate and the screen goes crazy as if the capacitive buttons were pressed, I immediately lock the screen and the vibrating issue is over. Everytime my phone does this glitch I just lock it then unlock it again, just to prevent it from closing my current apps and wasting energy for the vibration. I still don't have Amber update but when I do, and the issue goes on for me, I'll send it to Nokia Care.
    09-02-2013 06:35 AM
  23. rav16's Avatar
    Wow let me join the party here , I have a 2 month old 720 and exactly the same issue jumping of screens .

    Is this a hardware issue or a software issue ?

    I will try and change the touch sensitive settings and see how it goes .
    09-02-2013 11:57 AM
  24. Rbose's Avatar
    Hi all,
    It's been a month, and the problem is not occuring now. So, would advice to give the phone to service center and get the issue corrected.
    09-06-2013 02:11 AM
  25. Avinash Kantheti's Avatar
    Hi all,

    I too has been facing the same issue from quite some time. I own a Lumia 920.
    In my case both the back button and home button activates automatically, eventually bringing everything to home screen, voice assistant comes up - tries to listen something, ends up saying "Call mummy or Open calender". And there is no way to disable the voice assistant, other than disabling it when locked. So this voice assistant comes up repeatedly and if you try to lock the phone to get rid of it, the funny thing happens - "Screenshots saved". Its irritating, cann't do anything with your phone. I tried restarting phone several times "volume down+power button", no use, i will be relieved for some time.

    I was in the thought it might be some software issue, knowing about the AMBER update, i waited for its release. But the issue didn't fixed even after the update

    Finally i visited Nokia care, i realized that my phone unpredictable behavior was better than Nokia care
    Instead of investigating or observing or identifying the reason for it. They started complaining that the phone was already opened and touched up inside (blasted up my mind), hence warranty expired, only solution is replace with a new touch panel, which will cost 12K. And also confirmed that the phone's warranty is expired. For further reference i made a copy of the job sheet

    With this response, i tried contacting Nokia through a different channel, Nokia care chat. They asked me to try restart (volume down+power button). the same know stuff again. Asked to hard reset the phone, i said i will try that after after back-up
    I explained them also my experience at Nokia care centre, and was asked to check with some other nokia service centre and get back to us again with the new job sheet

    Since there wasn't any track of the conversation, i mailed up Nokia care, with the issues and the already had chat conversation

    Then i visited another Nokia care centre, this was again another interesting. The representative over there hasn't heard anything like that, hence they won't accept it for service or observation. Since after many phone restart's the issue comes up some time and remains for some time, my fate it didn't happened or occurred while i am at Nokia care. So no use reaching there. Even after saying about my prior conversation with Nokia care chat and asked to take the device for observation, the representative denied to do so

    Finally I did a device back up and did a phone reset (settings->about phone->reset phone), even after that no betterment, issue happens randomly. Having to do nothing, using the device in vibrate mode all the time and phone locked if the voice assistant opens up

    A mail chain was running and stuck now with Nokia Care regarding the same

    If some one face the similar issue or any solution for this or better way to reach Nokia Care, please reply
    Last edited by Avinash Kantheti; 09-14-2013 at 11:36 AM.
    09-14-2013 09:33 AM
59 123

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