Capacitive button manufacturing defect gone yet?

[lucas.scott]

I have been dealing with the escalation team with Nokia for a little over a week now. My new device is in the mail as we speak. I will update as soon as I get it. They say they are going to put it through a thorough inspection to make sure the casing isnt loose, capacitive keys are not deformed, and the lighting is yellow.

My device started having phantom screen touches too and screen tearing when multi-tasking. Pretty rough model. Had great luck with my trophy and 8x. Had terrible luck with my 822...and 928 isnt off to a great start. Im hoping they took my feedback to heart.

 

[jmunchies1]

I got mine back from service, they replaced the phone with a new one, it's still got the button problem. Not as bad as my first one but, it's still there.

What was the turnaround time for this? Thinking of sending mine in for the vibrate. It's getting progressively worse.

 

[01mggt]

The gunk for sure doesn't go away. Have had mine over a month and they are still funky and yellow and its still always bugs me.

 

[larrymcj]

Has anyone purchased a 928 recently and not had the issue with the "goopy" capacitive buttons? I'm curious if Nokia's quality team has a fix in place yet so we don't have the same issues people were having with the "first round" of devices.

I got mine from VZW online on last week and the buttons look fine. They're never going to be perfectly white, but they're clearly defined and and even off-white, slightly yellowish color. Nothing at all objectionable.

 

[tvolpe86]

amazon must have an old batch that's hit or miss because i've gotten two ugly phones in a row (my buddy got a good one from them, ordered at the same time). one without gunk but the back light is clearly uneven. from left to right the buttons get brighter. back arrow is very dull, home button is half and half, and search button is really bright (probably how they should all be). the replacement's buttons came looking like someone's yellow stained smoker's teeth and with gunk. exchanging again until i get one i'm happy with.

 

[tvolpe86]

so on the third try i got one i'm happy with! 3rd time's the charm. evenly lit, non gunky, white-ish ever so slightly off-white hue and normal non-rattley vibration! will activate it today and send my current one back.

 

[cgallaer]

The buttons are fine on my L928. I've had it for over a week or so with no issues.

 

[Erik Walther]

I got the 928 from Amazon on Monday (7/29) and my Home button had the defect. The sent me a new one and I got it today (7/31) and the Home button defect was even worse on this one. So I'm sending the replacement one back and then they'll send a third one. Hopefully third time's the charm.

 

[tvolpe86]

it was for me! bought through amazon as well. they made it painless. essentially kept next day-ing me another. keep doing it until you get a good one =)

 

[Square85]

I picked up a White 928 last Friday (7/26) and my phone doesn't appear to have the button issue. If anything, you have to look really really close at the back button and maybe you can see it. I got mine directly from a Verizon store in Manhattan.

 

[PPCFreak]

I got a replacement one in a couple of days ago and still has the bad looking windows key when it lights up. was hoping the replacement one looked better but atleast it functions 100% unlike the one I replaced.

 

[JudgeHolden]

I just got a replacement as well. It's moderately better, but still there.

Amazing how much more slippery a new phone is, too.

 

[nufan947]

I'd just like to chime in and say that about 3-4 weeks after I got my white 928 the goopiness is entirely gone. The buttons are clean, evenly lit, and look quite nice. I had serious goopiness when I originally bought the device, so maybe it'll go away for everyone? I wish I had before and after pics, but it definitely got better.

 

[Jeffrey Fox]

I'd just like to chime in and say that about 3-4 weeks after I got my white 928 the goopiness is entirely gone. The buttons are clean, evenly lit, and look quite nice. I had serious goopiness when I originally bought the device, so maybe it'll go away for everyone? I wish I had before and after pics, but it definitely got better.

Seriously? It just melted off? Forgive me, but I'm having trouble wrapping my head around that.

 

[AR2186]

Mine is much better than it was previously, it does seem to "melt" off (as hard as that is to believe).

 

[falconrap]

Oh good grief. The goop is likely some type of adhesive that is partially opaque when not fully cured. Once it cures, it becomes transparent. This is similar to the issue that the iPhones had back in the day. So no "melting" is required...just curing of the adhesive.

 

[nufan947]

Seriously? It just melted off? Forgive me, but I'm having trouble wrapping my head around that.

Yeah, totally serious! I mean I have no idea what the process of it fixing itself was... But yeah, it's totally clear and normal now. Like I said, I wish I had pics, but I have no reason to lie about that

 

[Isometric_414]

It would seem not. I've just finished buying, then returning three 928's at my local Costco. Back to using my Trophy until I can get my hands on one without the defect.

 

[Indistinguishable]

I just don't really understand why the 928 is the only reported Lumia with this slow curing adhesive trait. I'm glad it solves itself, though!

 

[tvolpe86]

play Halo Spartan Assault a few times to speed up the process lol