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11-03-2015 12:38 AM
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  1. majd_selbi's Avatar
    sighhhhhh
    Hello, I've had my Lumia 920 for about a week, today i was playing with it a bit, and I changed the phone's region (from Jordan to the US, I wanted a broader app range), and it started updating some default apps (like Nokia maps...etc) which it didnt need to update while I was on the previous region, at the same time, the phone was connected to the charger. Anyway amidst all that, I received a Skype call (which was running in the back ground). and it all came crumbling down, the screen wont respond to anything. The buttons work, the screen doesn't, not all the time, like I try to unlock, it doesnt respond, I leave it for a few minutes, and I find it responding, a while later its not responding... this video shows how it is when its stuck

    I tried several things, ended up doing a factory reset (both through the settings, and through the weird buttons combination), I didnt even restore contacts just to make sure that it is a completely fresh system... still the same thing

    I was on the Nokia forum and it seems that many people are having this issue, no solutions are proposed on that forum...... if there anything, or did I just make the biggest mistake by switching to Nokia/Windows Phone??

    UPDATE: Yup, hardware failure, which was a huge issue since I dont live where a ought the device from, and apparently Nikia's warraty is local only, they had to replace the motherboard or the CPU or something, its doing well now
    Last edited by majd_selbi; 09-24-2013 at 04:11 AM. Reason: it has been resolved
    06-22-2013 07:45 AM
  2. BIGPADDY's Avatar
    You can take it to Nokia Care or get a replacement.
    06-22-2013 08:34 AM
  3. thzman's Avatar
    Had exactly the same problems. I had to send my device in for repairs, but after they changed the "circuit board" (their words, the phone got a new IMEI) it's been running like a charm. So my advice is - get it replaced or get it repaired. This is a hardware fault. I must have done ten soft resets and four hard resets before I sent it in, without solving the problems.

    Sent from my RM-821_eu_sweden_235 using Tapatalk
    06-22-2013 12:14 PM
  4. Sponge920's Avatar
    My wife's 920 does exactly the same thing. It started out of the blue. I've tried the same things as you, too. It's less than 6 months old.

    I guess it's time to return it. :(
    09-21-2013 07:59 AM
  5. eugie's Avatar
    Its hardware problems the put most sensitive touch causes screen freeze
    09-21-2013 08:54 PM
  6. mrbrown76's Avatar
    Hello fellow windows phone user.

    I too had to deal with an unresponsive screen on a Nokia 920 after doing the most current updates(10/16/13). What was happening is that after the phone was turned off then turned on, there was no problem with the screen. After the phone went to sleep, I would push the wake up button on the side, and the screen would become unresponsive.
    I used the Nokia software updater for retail 4.1.0 to reinstall everything. All data and photos were lost, but the screen has become responsive once again. I had to use this software on a different Nokia 920 the day before (10/15).
    If you do use this software be aware that you will lose everything on your phone. If you can, backup your photos to skydrive and make sure that your apps will re-download when you are back up and running. They will come back.
    I hope this helps.
    10-17-2013 12:28 PM
  7. alpha128's Avatar
    Thanks for all the info, I experiencing mine today and it was bad, it all happened after I updated new whatsapp app, and everything become sluggish, the next day boom, same **** as the video.

    Tried soft or hard reset, no luck, Nokia care closed during weekend, and my sim card tray stuck, unable to jack out my sim card!
    10-26-2013 06:04 AM
  8. conan31709's Avatar
    hi to all.. my 920 is working just fine exept for the buttons ''o'' ''n'' ''k'' i cant pres any of the three. when i turn the phone in landscape mode... they work fine..???????? soft and hard reset and wipe everithing from the start several times did nothing.. any ideas.......no black screen no freeze no nothing..just 3 letters wont work on portrait mode
    Last edited by conan31709; 11-02-2013 at 05:44 PM.
    11-02-2013 04:46 PM
  9. MaXi32's Avatar
    sighhhhhh
    Hello, I've had my Lumia 920 for about a week, today i was playing with it a bit, and I changed the phone's region (from Jordan to the US, I wanted a broader app range), and it started updating some default apps (like Nokia maps...etc) which it didnt need to update while I was on the previous region, at the same time, the phone was connected to the charger. Anyway amidst all that, I received a Skype call (which was running in the back ground). and it all came crumbling down, the screen wont respond to anything. The buttons work, the screen doesn't, not all the time, like I try to unlock, it doesnt respond, I leave it for a few minutes, and I find it responding, a while later its not responding... this video shows how it is when its stuck

    I tried several things, ended up doing a factory reset (both through the settings, and through the weird buttons combination), I didnt even restore contacts just to make sure that it is a completely fresh system... still the same thing

    I was on the Nokia forum and it seems that many people are having this issue, no solutions are proposed on that forum...... if there anything, or did I just make the biggest mistake by switching to Nokia/Windows Phone??

    UPDATE: Yup, hardware failure, which was a huge issue since I dont live where a ought the device from, and apparently Nikia's warraty is local only, they had to replace the motherboard or the CPU or something, its doing well now
    I'm having similar problem but not because of the hardware fault. When I turn off the phone and turn it back on, I can touch back. Cannot do any other things except turning on/off the phone. This happens to me with the latest WP 8.1 Developer Preview. The previous WP 8.0 doesn't have this problem.
    07-31-2014 10:15 AM
  10. Brian Ngai's Avatar
    Same problem happened to my 920 too! now even it has no display now after I have rebooted several times. Can somebody help?
    08-04-2014 06:42 PM
  11. Guiller's Avatar
    I'm also experiencing this after the 8.1 cyan update.

    When I got the phone last year, I had this similar issue then it was fixed on I think the Lumia Black update. and now when I got the cyan, it came back so this must be a software issue this time.

    Anyone have any idea how this could be fixed? Is there a way we could report this bug/defect or something?
    08-22-2014 03:56 PM
  12. Vitor Ferreira's Avatar
    I'm also experiencing this after the 8.1 cyan update.

    When I got the phone last year, I had this similar issue then it was fixed on I think the Lumia Black update. and now when I got the cyan, it came back so this must be a software issue this time.

    Anyone have any idea how this could be fixed? Is there a way we could report this bug/defect or something?
    Same problem. I got this problem after install cyan. Any solution?
    09-15-2014 09:58 AM
  13. Repentix's Avatar
    I've had this problem since I got my 920 a year ago, just turn the screen off and back on again and it's working again.
    09-15-2014 01:50 PM
  14. denzilla's Avatar
    Same issue here. Didn't notice it before cyan.
    09-16-2014 07:08 PM
  15. Neilansh's Avatar
    I had this problem but with my Lumia 720 on monday. The screen was unresponsive and non of the buttons worked. So I did the hard reset then also after unlocking it the same issue arose. Then again hard reset but this time my start screen was just blank. I couldn't open settings or could see any app or app list and cannot receive any text message or call. After that it said SD card error and many of my apps were unavailable. After half a hour it went to normal. Then i saw the missed calls text message from my service provider.
    09-16-2014 07:31 PM
  16. Vitor Ferreira's Avatar
    I did a hard reset and after two weeks I got the same problem. It worked fine for 2 weeks and now I get this problem everyday.

    It used to work fine on WP8. After 8.1 it started to happen. My girlfriend just boguht a L925 and she got the same touch problem.
    Software issue? I think so!

    Plz help!!
    09-30-2014 08:49 AM
  17. Brijesh Shetty's Avatar
    i tried this action
    it worked.
    hold the power off button (once between the volume and camera buttons) and keep touching the touch screen.
    i tried this couple of times and screen started responding both the times.
    previously i used to reset it (power+down vol buttons) but used to loose settings or game data.
    let me know if this also works for you guys,,,
    11-25-2014 04:16 AM
  18. gedzum's Avatar
    Yeah I get this issue occasionally too. After a while it will work again but sometimes I just soft reset my device. Next time it happens, I'll try that suggestion^
    11-25-2014 06:30 AM
  19. marfenix's Avatar
    i did a firmware change because my phone freezes but the problem still so its hardware nothing you can do..
    12-29-2014 02:06 PM
  20. jojapath's Avatar
    I think it's software related because I noticed it only happens when I open an app that uses the phone's GPS system. If I open any other apps my phone behaves normally but, as soon as I open an app that uses the GPS (Waze, Nokia Drive+, GPS Voice Navigation, etc...) my touch screen freezes within 3 minutes of opening it!

    And that started after I updated my phone to CYAN. So, I think there is something in CYAN conflicting with the phone's GPS.
    01-02-2015 07:53 PM
  21. jojapath's Avatar
    I can now confirmed it is software related. After writing my last post, I decided to register my phone as a developer and install preview for developers.

    I then updated my phone to the latest firmware and the freezing problem is gone!!!
    01-06-2015 07:50 PM
  22. Raiven21's Avatar
    Hi would you be able to tell me what process/link you used to change the firmware? iv tried installing old firmware on my lumia RM-821, iv downloaded the firmware files but when i try to install it using nokia care suite, the software does not find the update files i just downloaded (names have been shortened as said in the forums).
    01-29-2015 02:29 PM
  23. Raiven21's Avatar
    Jojapath, so before you installed PfD your touchscreen was working just enough for you to install it? cause mine touch screen is fully unresponsive so i don't know how you can install PfD. would you be able to help?
    01-29-2015 02:33 PM
  24. bashbaliga's Avatar
    Has anyone found a solution for this yet ?

    ​Is my 920 good as dead now ??
    Nick JdJ likes this.
    03-27-2015 03:28 AM
  25. Nick JdJ's Avatar
    Hi,

    I got the same problem last night. Tried to do a soft reset, then a hard reset, then many soft resets. then many hard resets. Even tried the holding down power and tapping the screen as suggested above. Nothing has worked. I guess my love-affair with windows phones are over.
    04-01-2015 09:33 AM
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