06-24-2014 04:13 AM
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  1. Mahdi Ghiasi's Avatar
    my nokia lumia 620 when i restore in factory setting it keeps on on restore mode, what shall i do?
    You mean, it stuck in the gears screen? if so, try holding volume down+power buttons for 10 seconds. phone will reboot. wait for some time again. if it's still stuck, again hold volume down+power for 10 seconds, and when NOKIA logo showed, press these keys: volume up, volume down, power, volume down (one key at a time).
    This solved this issue for me.
    09-17-2013 05:19 AM
  2. Mahdi Ghiasi's Avatar
    About touch problem. After Amber update, it became worse for me. many times screen thought that my finger is on the screen, while it wasn't. many times three buttons (search, start, back) tapped by its own, etc.
    Then I removed screen protector from the screen. Most of those issues are solved. now touchscreen confusion appears rarely.
    09-17-2013 05:22 AM
  3. TheLuminis620's Avatar
    .... Then I removed screen protector from the screen. Most of those issues are solved. now touchscreen confusion appears rarely.
    While the screen is already problematic in the first place, the reason it became worse might be because the high-sensitivity setting is on and the screen protector sort of act like an object on the screen that cause the screen to recognize it as an object you use to operate the screen.. If that even make sense though. Haha!
    09-17-2013 11:56 AM
  4. eugie's Avatar
    Maybe remove sd card
    09-21-2013 08:56 PM
  5. hsn97's Avatar
    Are you guys getting random reboots after Amber update?
    09-23-2013 06:12 AM
  6. Suman Ghosh's Avatar
    6. didnt get you..what is GROUNDING ISSUE..can you plz explain

    This is from my 9 months ownership of the Lumia 620.

    1. Battery rapidly drains every now and again and this is when I'm not even using it a lot.

    The battery life of the Lumia 620 is mediocre. It drains like water when the data connection is active but when I shut it off, it can last for 3-4 days. With data, I can make it last for around 6-8 hours a day. Only with WiFi, a day or 2 is possible.

    2. The phone freezes up on occasion and I need to take the battery out

    Nope, never happened to me.

    3. Scroll up to unlock the lock screen messes up far to often and doesn't let me scroll the screen all the way up to unlock. I need to turn the screen off and on for it to work properly.

    I also experience this issue, and this seems to also affect call answering sometimes. When I pull the phone out of my pocket, the slider messed up. I have to lock and unlock the screen to make it work again. It's pretty annoying!

    4. I get an error saying the SD card has been removed when it hasn't.

    Never had this, but I did have some sort of error when I put in the SD card for the first time and all I need to do is to format the card from the phone and it works like a charm afterwards!

    5. Music app is slow and I mean slow. I have like 20GB of music on an SD card. Ill load the app up and select a song, the song plays but it takes up to 20 seconds for the screen to flip over to the screen which shows the song that currently playing, during this time I cant do anything with the phone, not even lock it. Really poor in my eyes.

    My music collection in the phone is somewhere around 2GB and all of them are on my SD Card. Seems to be loading fine on mine. Maybe you need to upgrade to a higher class SD Card because I've been hearing about performance issues with SD Card across WP8 phones..

    6. Screen becomes unresponsive from time to time and I have to lock and unlock the phone for it to become responsive again.

    This has been discussed a long time ago and the culprit is the grounding issue with the back cover.

    7. If phone is locked and I hold down there camera button the lag is silly the time it takes to open the camera and take a photo is far too long, slow.

    This is also related to SD Card..

    EDIT:

    I've since updated my phone to Amber and everything seems to be fine. The frequency of app crashes are getting lesser and lesser, improved overall performance and the features it brought in is just magnificent! However, I still have an issue with the phone call answering.
    09-23-2013 07:39 AM
  7. kamlesh_dhole's Avatar
    please help i have two issues
    1. Screen becomes unresponsive I have to lock and unlock the phone every time.
    2. keypad i cant press 's' 'e' word cause its become unresponsive
    any one experience second bug
    09-23-2013 09:17 AM
  8. martin joseph's Avatar
    mine's worse 's' 'e' 'd' 'num/abc' 'spacebar' 'smiley' 'send' i am slowly dying a painful death and the color's amber with the initials GDR2 on the tombstone!
    09-23-2013 12:01 PM
  9. broar94's Avatar
    Wondering if touchscreen has gone a bit worse after Amber update...... Anyone else feel the same?
    09-23-2013 12:37 PM
  10. Ural Kavraal's Avatar
    try put your sd card out of your phone. Probably your sd card is the problem itself
    09-25-2013 11:31 AM
  11. hsn97's Avatar
    Has anyone noticed that after Amber update if we switch off the phone, it sometimes powers on itself after a few seconds?
    Ahmed Fahmie likes this.
    09-28-2013 04:03 AM
  12. Ahmed Fahmie's Avatar
    Has anyone noticed that after Amber update if we switch off the phone, it sometimes powers on itself after a few seconds?
    yes that happens to me and its really bothering me!
    10-10-2013 10:37 PM
  13. AHMED STOKON's Avatar
    Has anyone noticed that after Amber update if we switch off the phone, it sometimes powers on itself after a few seconds?
    same problem here
    Ahmed Fahmie likes this.
    10-11-2013 10:46 AM
  14. dArtRainbow's Avatar
    i having problems since i have been using l620 here is one my latest problem
    after i have updated my handphone , it just wont slide wont swipe ...it just freeze..
    all 3 button does not work as well ...it feels nothing tapping on those 3 buttons
    does anyone else facing the same as mine
    10-12-2013 11:30 AM
  15. AHMED STOKON's Avatar
    anyone tried to contact Nokia with this issue ?
    10-15-2013 03:30 PM
  16. Adrian Finn1's Avatar
    Any one else having the issue of the browser kicking you back to start screen, especially when viewing sites like Facebook. Tried using UC Browser and that does same thing, some people have said its low memory that causes it, is this true? Will this be remedied by a future update? What are your thoughts?
    11-08-2013 06:56 AM
  17. Aditya Rikame's Avatar
    i am using lumia 620 and i have faced most of the issues that you have .One of the frequent issue is Screen becomes unresponsive from time to time and I have to lock and unlock the phone for it to become responsive again.

    Other issue i face i random reboots while web browsing or playing games

    One more to add is i am unable to pick an incoming call sometimes and i have to lock and unlock the screen to answer the calls

    Last one battery was horrible ..but since i have upgraded to GDR3 preview it seems to be improved

    I left my walkman phone for lumia and i am too thinking ditching WP8
    11-08-2013 07:10 AM
  18. Sohan Mahajan's Avatar
    1. Battery rapidly drains every now and again and this is when I'm not even using it a lot.
    I am using glance background and my data is always on whenever I am away from home but still my phone survives d day
    2. The phone freezes up on occasion and I need to take the battery out
    It used to happen when I was running GDR1...amber solved this issue..
    3. Scroll up to unlock the lock screen messes up far to often and doesn't let me scroll the screen all the way up to unlock. I need to turn the screen off and on for it to work properly.
    never happened yet
    4. I get an error saying the SD card has been removed when it hasn't.
    Nope. never occurred
    5. Music app is slow and I mean slow. I have like 20GB of music on an SD card. Ill load the app up and select a song, the song plays but it takes up to 20 seconds for the screen to flip over to the screen which shows the song that currently playing, during this time I cant do anything with the phone, not even lock it. Really poor in my eyes.
    I have only 2-3 GBs just a slight lag but not frustrating... so I cant say abt that
    6. Screen becomes unresponsive from time to time and I have to lock and unlock the phone for it to become responsive again.
    solved this issue after purchased a good quality scratch guard..
    7. If phone is locked and I hold down there camera button the lag is silly the time it takes to open the camera and take a photo is far too long, slow.
    sometimes not always... I found it only when I have used Line or Asphalt like heavy apps

    So except some missing features like playlist editing and support for more video codec I have no issue with lumia 620
    11-09-2013 08:33 AM
  19. zukon's Avatar
    Actually you are lucky...
    When I add the memory card to y lumia 620 it starts to switch off automatically.....
    Just 2 days and back to service centre
    12-05-2013 11:10 AM
  20. donaldsheath's Avatar
    I have a Nokia lumia 620 and it will not allow me to go onto facebook whilst WiFi is on it says "we are having trouble getting data " and will not let me make comments or upload pictures even when I am sat right next to my modem . yet if I switch of WiFi it will go onto 3G and allow access but still will not let me upload pictures ...... I have taken it to 3 shops and it always seems to be working in the shops so they say there is nothing they can do about it . its disgraceful ............. I am not happy with this phone at all ......... and no one seems to have the answer ............... think I will get a new phone next year and IT WILL NOT BE A NOKIA ONE
    12-11-2013 01:34 AM
  21. ahmadsamhann's Avatar
    I have a Nokia lumia 620 and it will not allow me to go onto facebook whilst WiFi is on it says "we are having trouble getting data " and will not let me make comments or upload pictures even when I am sat right next to my modem . yet if I switch of WiFi it will go onto 3G and allow access but still will not let me upload pictures ...... I have taken it to 3 shops and it always seems to be working in the shops so they say there is nothing they can do about it . its disgraceful ............. I am not happy with this phone at all ......... and no one seems to have the answer ............... think I will get a new phone next year and IT WILL NOT BE A NOKIA ONE
    If its working in the shops and not in your home, I'm pretty sure its the modem might be the culprit. Don't blame L620, its working flawlessly here.
    12-13-2013 10:07 AM
  22. syedmuzaffarj's Avatar
    My touchscreen response has improved a lot after Amber update
    12-13-2013 10:25 AM
  23. pankaj981's Avatar
    Have you guys tried updating to the Update 3 Preview? The 620 has 512 MB RAM so the tap to close apps feature might come handy, also performance and battery life has increase overall for high-end Lumias so there might some improvement for the 620 as well.
    12-13-2013 10:48 AM
  24. BerenErchamion's Avatar
    Hi !

    I had the same issues with my 620 from weeks. I tried everything (reboot, reset, remove SD card, etc.).

    I installed the GDR3 preview update (and the minors updates released recently). When it was done, juste after the reboot, the 620 send me a message I never seen before : "your SD card seems have a problem, please try to connect it to your computer" (I received this message in french, so this is the english translation I made : the original english message may be different !).
    So, I removed the SD card and all screen issues, freezes, slow camera and slow navigation in music seem disappear ! My 620 is back !
    I reformat the SD card on my computer and replace it in the 620 and everything seems nice from 24hrs (music and photo fast enough).

    So, I think GDR3 deals better with SD card (and in generally, the recent minors updates improves the smoothness). So, GDR3 + reformat SD card may be a solution…
    Anyone with the same experience ?
    12-22-2013 03:55 PM
  25. Melody Ye's Avatar
    OMG, i hav those problems too, at first i thought its just me and i thought i probably just got a bad phone...does anyone know how to fix these problems??
    01-14-2014 07:31 PM
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