1. Niclas Aarestrup's Avatar

    I have just performed an unlock of my Lumia 520 using an unlock code provided by the operator where I bought the phone. The process seemed to go well with the phone telling me it was now unlocked, but when I restarted the phone it booted up as usual with the operator logo but then the screen turned light blue and one of three things happens:
    1. It stays light blue and nothing happens
    2. It shuts down
    3. It reboots showing the operator logo then returns to the light blue screen again and reboots

    I have tried the hard reset process and got to the exclamation mark but while pushing the buttons in the required sequence the phone starts to reboot

    Any suggestions or ideas?

    - Nick
    07-11-2013 07:25 AM
  2. gsquared's Avatar
    Sounds like they inadvertently gave you the self-destruct code. Hate when that happens...
    07-11-2013 08:06 AM
  3. Niclas Aarestrup's Avatar
    Wow. Using speedy fingers I was able to get it back to life - and correctly unlocked. So there is hope if this happens to others.
    07-11-2013 04:37 PM

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