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You have been connected to Martina Lawrence.
Martina Lawrence: Hi Nick, I'd be happy to help you today. For security reasons, could you please provide the last 4 digits of your SSN?
Nick Herum: moment...
Martina Lawrence: Sure, take your time.
Nick Herum: ####
Martina Lawrence: Thank you for the verification.
Martina Lawrence: Nick, phone is being launched with us today.
Martina Lawrence: As soon as we get the stock in our distribution center, we will process your order will be shipped within 24 hours.
Nick Herum: Yes but it hasn't shipped yet and it is now available in stores.
Martina Lawrence: Since, it is an online purchase it is different from a store purchase.
Nick Herum: I understand that. What reason is there to pre-order an item if it is going to arrive days after when it is available in stores?
Nick Herum: Especially when the in-store deal is better than what the online deal is through your online store?
Martina Lawrence: I agree however, we sell the phone at discounted price.
Nick Herum: It's the same price in your store as it is online... $###.00.
Martina Lawrence: That's good.
Martina Lawrence: Looking at the situation, please wait until 24 hours to get an update on the shipping of the phone.
Nick Herum: I'm not asking about the shipping of the phone. I would like to know if you will honor the same promotion your stores are offering which is a better promotion than the one offered to those that pre-ordered the phone from the online Microsoft Store.
Martina Lawrence: Unfortunately, we haven't received the phone at our distribution center yet which we are expecting today.
Martina Lawrence: I believe its delay from manufacturer's end.
Nick Herum: Again, that doesn't address the question I'm asking. Let's say for a moment that I'm not concerned about when it will ship. I would like to know if you will honor the promotion your retail stores are offering.
Martina Lawrence: I understand that.
Martina Lawrence: However, it is an online purchase it is different form the in store purchase.
Martina Lawrence: The promotion which we are offering is different for the retail store.
Nick Herum: So what is the benefit from pre-ordering online from Microsoft when I can go to a retail store instead?
Martina Lawrence: We cannot ship the phone until we do not get from the manufacturer's side.
Nick Herum: Again, I'm not concerned about when the order is shipped. I am asking you to honor the promotion that your retail stores are offering while I wait for more online order to ship.
Martina Lawrence: We are shipping the package by Next business Day which originally cost $19.99 but we are shipping it for free.
Nick Herum: And your stores are offering $50 Microsoft Store & $10 Windows App gift cards plus if I went to a store I could have it right now instead of waiting for it to ship sometime in the unknown future.
Martina Lawrence: That's okay.
Martina Lawrence: If you wish you purchase it from in store.
Martina Lawrence: You can**
Nick Herum: I'd rather not purchase it from a store, I'd like the Microsoft Online store to honor the promotion of the retail stores.
Martina Lawrence: Unfortunately , that cannot be done.
Nick Herum: Thank you for your time. I will not be ordering from Microsoft Store online again if this is the level of customer satisfaction your contact center is comfortable offering.
Martina Lawrence: I apologize for the inconvenience you've experienced.
Martina Lawrence: I would appreciate if you will wait until 24 hours to get an update on this.
Nick Herum: I've never once asked for an update on the shipping. You continuing to tell me that shows how little you are listening to my issue. Goodbye.
Martina Lawrence: I truly apologize.
Nick Herum: May I speak with a chat supervisor?
Martina Lawrence: I sincerely apologize as my supervisor is right now busy on another chat assisting a customer, I would appreciate, if you can provide me your callback number and I will surely arrange a callback in next 24 business hours.
Nick Herum: 24 business hours... as in next week?
Martina Lawrence: Yes, you are correct.
Nick Herum: That will be too late, your company has now lost my business. Have a wonderful evening, goodnight