1. abdallah nazmy's Avatar
    hey , i bought the nokia lumia 520 about 2 months ago , i recently started to have problems with the phone ! , sometimes when i try to click on any app it wont' open , its like if its' frozen.
    so i wanted to reset the phone , but first i have to backup my contacts/photos/messages...etc , when i went to the backup menu in settings , i pressed app list+settings --> backup now , problem is that it reaches 42% than its says "the server connection was lost and the backup failed.please try again later. "
    so what should i do ?
    also , how do i backup my contacts ?
    and if i reset my phone without backing up , whats gets deleted ? thank you.
    07-18-2013 03:14 PM
  2. Narse77's Avatar
    If you are syncing your contacts to your Microsoft account or another supported service you will not have to worry about those. Also have you done a soft reset of the phone yet? You can do this by holding the volume down key and the power key until you feel the phone vibrate. Hopefully a soft reset will let you complete the backup.
    07-19-2013 06:31 PM

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