I went to my local T-Mobile store today to purchase a 925 for my wife and I and I wanted to share my experience and get some feedback from you guys. Overall it was a good experience. They did have a Nokia Lumia display with the 521 and 925. The store associate was friendly and talkative so I decided to ask her what she thought of the phone.
The two 925s that she sold me were the only two sales she knew of. She said that windows phones don?t sell very well because she thinks windows scares people away and that people assume it will be hard to use. She also told me she doesn?t try to sell them because she is afraid it may disappoint the customer and result in a return. I explained how easy it was to use and if you just show someone they will pick it very quickly.
I asked if anyone had trained her on windows phone and if they had a Nokia. She said no, we have Sony reps and Samsung reps but we don?t have a Nokia rep. I said that was unfortunate and we should try to get her one. She was willing to learn more about the phone and thought the 925 was a great device.
So my question to you guys is what can we do to make sure our local stores have Nokia reps or receive training on the devices? Have you heard similar stories from your local stores?
The two 925s that she sold me were the only two sales she knew of. She said that windows phones don?t sell very well because she thinks windows scares people away and that people assume it will be hard to use. She also told me she doesn?t try to sell them because she is afraid it may disappoint the customer and result in a return. I explained how easy it was to use and if you just show someone they will pick it very quickly.
I asked if anyone had trained her on windows phone and if they had a Nokia. She said no, we have Sony reps and Samsung reps but we don?t have a Nokia rep. I said that was unfortunate and we should try to get her one. She was willing to learn more about the phone and thought the 925 was a great device.
So my question to you guys is what can we do to make sure our local stores have Nokia reps or receive training on the devices? Have you heard similar stories from your local stores?