1. Andeh's Avatar

    I bought a Nokia Lumia 920 (used) about 3 weeks ago and it has been working excellent up to today.
    People keep telling me that they can't hear me (as if i was on mute), but as soon as I turn on speaker, they can hear me crystal clear.

    It's a really annoying problem...
    So if anyone else had this issue or is having it please let me know.
    07-23-2013 10:53 PM
  2. troylytle's Avatar
    Hard reset will or should fix it. If you talk loudly the background cancellation picks you up as noise and cuts you out. You essentially have to reset the microphones. Same problem in lots of newer smartphones of all types. Someone may have a fix but my best advice is talk softer and more directly into your mix (just to the left of your charging port inside your speaker grill).
    07-23-2013 10:58 PM
  3. Sakeeboy's Avatar
    Lumia 920 has a noise mic near headphone jack at the top. Try cleaning those holes carefully with pin or by blowing air very softly into it to recover audio.

    If that doesn't help then try hard reset.

    If that also doesn't work then get your device replaced from Nokia if its still under warranty!
    07-23-2013 11:05 PM
  4. Tafsern's Avatar
    Got the same problem. Blowing in the microphone (located on top people!) does not work anymore. Tried to clean it gently with a needle, works about two hours, then it's back to not hearing me again.

    I got the phone here at work, I talked to the company that we buy phones from and all I have to do is to send it to them and they will send me a new one. Superb! :)
    07-24-2013 04:16 AM
  5. Andeh's Avatar
    I did the hard rest. Still getting the same problem...
    I was thinking maybe I could buy the microphone and replace it myself...?
    I can't go to AT&T and get it changed because I'm not the original owner...
    07-24-2013 03:17 PM
  6. wpta's Avatar
    I've been having the same problem. It's been happening for about 2 weeks now, nothing changed physically; as in I haven't dropped it or in water. I believe its some update by Nokia that effected the noise cancellation.
    Many other people are reporting this problem and a lot more of them in July.
    07-24-2013 04:47 PM
  7. Andeh's Avatar
    Is there a way to downgrade the firmware then...?
    07-24-2013 05:14 PM
  8. Andeh's Avatar
    This is so frustrating
    07-24-2013 08:33 PM

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