Please help

[christos michalopoulos]

I have a strange issue on my ativ s. I cant upgrade or download apps when i am in my work's wifi but i can surf in the web and in the apps. That means i can visit store, look at the apps but no dowload any of them or upgrade. On 3g i have no problem. Can anyone explain that?.:unhappysweat:

 

[stmav]

Are you able to on your home wifi? It might just be the settings on your work wifi preventing it.

 

[christos michalopoulos]

Are you able to on your home wifi? It might just be the settings on your work wifi preventing it.

No problem with any other wifi. In the beginning i thought that its the settings of my work wifi but android and ios devices have not the same issue. ???

 

[Matthew Becker1]

I had this problem when I first had my ATIV S. Said I was connected to Wi-Fi, yet the internet didn't work. I tried these steps, and they seemed to help:

First, turn Wi-Fi off, then re-enable it. Once you've gotten a connection, try to see then if you can connect to the internet. If that doesn't work, power down your phone, then turn it back on. Please let me know if this works, or if you've already tried this approach.

 

[dw852]

Talk to your IT guys. Anything come to the firewall needs to specify a port number. Internet surfing commonly use port 80. So, any other port numbers might be blocked for security reason.

 

[christos michalopoulos]

I had this problem when I first had my ATIV S. Said I was connected to Wi-Fi, yet the internet didn't work. I tried these steps, and they seemed to help:

First, turn Wi-Fi off, then re-enable it. Once you've gotten a connection, try to see then if you can connect to the internet. If that doesn't work, power down your phone, then turn it back on. Please let me know if this works, or if you've already tried this approach.

I have no problem to surf the internet. The problem is only present when i try to download or upgrade apps.

 

[christos michalopoulos]

Talk to your IT guys. Anything come to the firewall needs to specify a port number. Internet surfing commonly use port 80. So, any other port numbers might be blocked for security reason.

Thanks. I ll talk to them.