1. koray turhan's Avatar
    while ı was updating my phone two wheels are turning for nearly 2 days :( than ı couldn't open my phone
    ı am trying to install the system files but zune couldn't see my device . my phone stuck in a white screen which is three barcode on the screen .
    what can ı do after this ?
    07-29-2013 02:14 PM
  2. Microsoftjunkie's Avatar
    Can you manually shut it down by holding the power button? If so, try these steps:

    Warning! All data will be lost!
    1. Turn the power off.
    2. Press and hold the VOLUME DOWN button, and then briefly press the POWER button. Release the VOLUME DOWN button when you see an icon on the screen.
    3. Then press the following hardware buttons in this sequence: VOLUME UP > VOLUME DOWN > POWER > VOLUME DOWN.
    07-29-2013 02:22 PM
  3. koray turhan's Avatar
    ı tried this several times but it didnt work out :(
    07-29-2013 03:31 PM
  4. Microsoftjunkie's Avatar
    ı tried this several times but it didnt work out :(

    I forgot to correct you on something. WP8 is not compatible with Zune. What update are you referring to?
    07-29-2013 04:44 PM

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