would warranty cover this?

[idlezork]

I just bought my 925 in the t-mobile today. Now that I have a chance to play it more, I noticed there is already a dent at the bottom portion of the screen The dent is not huge but definitely noticeable. Would t-mobile even cover that? Sad now :crying:

 

[Laura Knotek]

Hi and welcome to WPCentral.

I'm sorry to hear about the damaged device. Do you have Jump or Premium Handset Protection? http://www.t-mobile.com/cell-phone-services/premium-handset-protection.html

 

[LMZR]

How did it happen?

 

[idlezork]

That's the problem, I didn't notice it unless several hours later. I know I didn't drop the phone or even put it against any solid objects so I am tempted to think it was already defected, but I don't have proof of that obviously. No, sadly I don't want Jump because I don't upgrade often and I didn't want protection because I didn't feel the need. Guess I was wrong

 

[sth2r]

Doesn't T-Mobile have a 30 day period you can exchange the phone if you're not happy/its not working?

 

[MalkyZ]

Just want to make sure this dent on the screen is different from the microphone hole on the bottom left of the screen! I noticed this little hole-area when I first got my 925 (yesterday) and freaked out until I found out that it was supposed to be there.

If it is different, I'm sure that you can at least report it and see what they can do for you since you've had the phone for barely a day.

 

[idlezork]

Just want to make sure this dent on the screen is different from the microphone hole on the bottom left of the screen! I noticed this little hole-area when I first got my 925 (yesterday) and freaked out until I found out that it was supposed to be there.

Wow thanks malkyz. Yes the dent is bottom left of the screen, between the t-mobile logo and the back "button". So that's the microphone hole?! Looks so much like some bad crack :/

 

[1Sick1500]

That would be the microphone hole.. .lol

 

[PLGomez]

Yeah, I thought the same thing when I first got it but realized it was the mic. lol

 

[MalkyZ]

Yup, every 925 has it! Glad to help