1. cowboy6201's Avatar
    take a look @ the pic, my 920 stayed on this screen for over an hour trying to do a factory reset. it just stayed like this and would not restart.
    my 1st original phone did the same thing but the store gave me a brand new replacement phone, but this time it's a refurb.
    anybody have this same issue?

    wp_20130731_002.jpg
    08-01-2013 08:23 PM
  2. TechFreak1's Avatar
    You need to force a soft reset - hold down the volume down key and power on / lock key for 10 seconds - it will vibrate and restart, then go into the gears again for a few minutes then it should restart again - after this it will start posting - meaning it will show the Nokia screen then the Windows Phone Logo - somewhere it will display the carrier splash screen if its carrier branded. Some L920s do not like hard resets!

    They literally freak out and become lazy, stubborn mules that refuse to wake up..
    Last edited by TechFreak1; 08-01-2013 at 08:49 PM. Reason: replaced "but" with "after" - didn't make sense!
    WP8fan likes this.
    08-01-2013 08:36 PM
  3. ejb222's Avatar
    Yeah,
    I had to soft reset every 10 minutes in order to get mine to complete the hard reset. Probably only did it 2 or 3 times...I think the key is to soft reset every 10min...eventually it will post.
    cowboy6201 likes this.
    08-02-2013 09:57 AM
  4. cowboy6201's Avatar
    Yeah,
    I had to soft reset every 10 minutes in order to get mine to complete the hard reset. Probably only did it 2 or 3 times...I think the key is to soft reset every 10min...eventually it will post.
    that worked for me I did a couple of soft resets and it worked like a charm.
    08-27-2013 03:45 PM

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