06-28-2014 02:25 AM
45 12
  1. futurejp's Avatar
    Hey, I'm seeing a syncing issue I haven't experienced before. I currently have a 925. I previously had a 710. On the 710, I had 3 gmail accounts: 1 for work and 2 personal. From day one, they all synced perfectly. I only needed email from the 2 personal accounts, while my work account provided email and calendar (which was great because the calendar would automatically buzz/beep and notify me for meeting reminders).

    The day I got my 925, I set up the 3 accounts. My 2 personal accounts worked fine. But when I synced (and I still get this problem today) my work account, I get the following error message, which I've googled to no avail:

    "Not updated
    Your phone doesn't have enough memory to sync information at the moment
    Last tried about an hour ago
    Error code: 8007000E"

    I get this message when I try to open my work email, for example, or when I go to Settings > email+accounts > click on work account (which says 'Attention required' below it).

    The weird thing is that it DOES sync my work email. Aside from the error popup every time I try to check my work email, it updates just fine. I can send and receive email. But my calendar has never synced on my 925.

    Obviously, when I first set it up, I had like 12 gigs free. Today I have 5.5. Plenty of space, so that error message is just a cover for some other error. I've rebooted the phone multiple times since I got it.

    Any ideas how to fix this? Thanks.
    08-05-2013 02:02 PM
  2. Narse77's Avatar
    Can you run a storage check from the settings app and report back you free space?
    08-05-2013 09:23 PM
  3. futurejp's Avatar
    Can you run a storage check from the settings app and report back you free space?
    Apps: 3.4 GB
    Media and files: 4.1 GB
    System: 1.9 GB
    Free space: 5.2 GB

    Apps: 3.4 GB
    Maps: 58 MB
    Temporary files: 101 MB
    Photos: 577 MB
    Music: 907 MB
    Videos: 1.1 GB
    Office documents: 1.8 MB
    Email + contacts: 514 MB
    Ringtones: 3.2 MB
    System: 1.9 GB
    Other: 932 MB

    But like I said, this happened the day I got this phone (I purchased it, took it out of the box, turned it on, and tried to set up my accounts) so almost no space was taken up then.
    08-05-2013 11:23 PM
  4. benjamin truquet's Avatar

    Do you have solve your issue ?
    I'have un Lumia 925 since 2 days and I have same issue with just one gmail account.

    08-07-2013 09:05 AM
  5. futurejp's Avatar
    Nope, I still have no idea why 2 of my google accounts sync fine and one doesn't.
    08-07-2013 03:43 PM
  6. futurejp's Avatar
    It must be the calendar itself. I went to my work account's calendar settings and shared my calendar with one of my 2 personal gmail accounts (which sync perfectly to my phone). I gave my personal account full ownership over this calendar. In a browser, it's perfect; I see my work calendar on my personal calendar. But now when I sync that personal account on my phone, I get the same 'not enough memory' error message! Ridiculous.
    08-07-2013 05:19 PM
  7. benjamin truquet's Avatar

    I had a sync between my google calendar and an outlook calendar.
    I removed the sync and the error message has disappeared !!
    this is weird !!
    08-08-2013 03:21 AM
  8. dgennetten's Avatar
    Was hoping my brand new Lumia 1020 would finally put to rest my google-sync issues. Not so lucky.

    Although email seems to be syncing. Not all my google calendars sync. And I have lost the ability to search mail on the server.

    Every time I open email I get

    Google error
    Not updated

    Your phone doesn't have enough memory to sync information at the moment.

    Last tries 05 seconds ago
    Error code: 80070000E
    08-12-2013 10:08 AM
  9. cyip's Avatar
    Got my Lumia 1020 last month and I have the same issue since Day 1. All my personal Gmail accounts sync perfectly, including calendar. My work Gmail calendar has never sync'ed and it's giving me the 'not enough memory' error message.

    I went to Microsoft store and asked the staff there, noone knew. They said/claimed that they have never seen this before.

    What would be the options?
    08-30-2013 09:49 AM
  10. Mac Morrison1's Avatar
    yep I'm getting this too :( brand new 1020

    manual refresh in the mail app seems to pull in emails
    i had no issues on my 920 with gmail - but got similar fails on my mobileme email account
    09-27-2013 09:07 AM
  11. Jono Brain's Avatar
    Just took delivery of a lovely white Lumia 1020 to replace iPhone 5 and had the same issue. From reading on here I tried disabling contacts and it worked. So I went to contact in Gmail in my browser deleted a few old ones I know longer needed and used the 'Find & merge contacts' feature. Turned syncing contacts back on and it worked.

    So not sure if its the 'Find & merge sorting it' or because I deleted a certain contact, but worth giving both a try.
    09-30-2013 08:01 AM
  12. yaguchi's Avatar
    just got my Lumia 1020 and I'm having the same issue, it also can't refresh my facebook. Never had this issue with the Lumia 520?
    10-01-2013 04:27 AM
  13. theadman's Avatar
    It definitely is the contacts that are causing the issue.
    After hours of frustration I tried syncing my Google account with just the email and calendar selected and it works fine.
    I am not sure if it is the number of contacts that I have causing the failure or what the issue may be. I have over 500 contacts in my GMail account.

    Just more proof of how unresponsive Microsoft is to their customers when we the customers have to troubleshoot the problems with no help from the company that designed the software.

    It's truly a shame as the Nokia hardware is beautiful and the Windows OS has the potential to be world class if Microsoft would just get off their behinds and dot the i's and cross the t's they might gain some momentum in the smartphone market.
    10-03-2013 08:53 AM
  14. alfha gemilang's Avatar
    huoooooo.... i have the same problem, and till now i can not fix it....
    10-03-2013 12:03 PM
  15. Jono Brain's Avatar
    Have you tried running 'Find & merge contacts' feature in Gmail?
    10-03-2013 12:18 PM
  16. gmalvim's Avatar
    Same problem here. I have a Lumia 720. Added 3 Google accounts and one of them, my main e-mail account doesn't sync. And yes, it is definitely the contacts. When I uncheck the contacts box it syncs perfectly.
    10-04-2013 07:06 PM
  17. sudanec's Avatar
    Hi guys,

    for the google sync error, following solution worked for me:
    blogpost with solution

    Hope this helps.
    gmalvim likes this.
    10-05-2013 06:44 PM
  18. gmalvim's Avatar
    Worked for me! Thanks a lot man!
    10-05-2013 07:31 PM
  19. alfha gemilang's Avatar
    Thanx you so much, i just open your blog, and finally my contact can be syncronized
    10-06-2013 11:43 AM
  20. wpeightuser's Avatar
    The Exchange ActiveSync method is a stopgap solution for syncing Google accounts. It should have died at the beginning of this year, but it got postponed multiple times, with the latest end date being Dec 31, 2013. Google Sync support for Windows Phone to be kept alive until December 31st

    Hopefuly 8.1 will be out by then supporting the open sync protocols.
    10-08-2013 09:10 PM
  21. sudanec's Avatar
    wpeightuser, I do fully agree. Hopefully they will solve the problem at Microsoft for 8.1 and hopefully this all is comming earlier than the active sync will be definitely discontinued.
    10-09-2013 06:51 AM
  22. Stephen Ting's Avatar
    My colleague ask me to go gmail contacts, export, delete & import again. Then my 925 can sync with.
    10-10-2013 03:19 AM
  23. sudanec's Avatar
    Yes, but you will loose all data that are not correctly exported by gmail (pictures, details like other numbers, etc.)
    10-10-2013 06:57 AM
  24. marky9074's Avatar
    Took the best part of the afternoon trying to find a thread on this! Shame we still don't have a fix!! When I set up my Lumia 920 in February it must have defaulted to exchange active sync. I noticed a few days ago that none of my reoccurring google calendar events were synced (in fact nothing was synced), so I went into the settings looking for the new caldav & carddav settings from GDR2 that were not there.... OK I'll delete the account and recreate it.. big mistake as I got the error! I then tried the 'Find & merge duplicates' trick to no avail...

    As a workaround I have used the above guide to get back to active sync (albeit with a different mail icon now), but still my reoccurring events are not visible (and ultimately we still need a fix before google drop active sync)....

    Disappointing frankly....
    10-12-2013 01:55 PM
  25. wpeightuser's Avatar
    I moved my google contacts to the people.live.com. I'm still using google for email and calendar. The contact migration from google to live wasn't too bad. I did lose pictures associated with the contact but there weren't that many to being with for me. There's no editing account pictures on people.live.com anyways. people.live.com will allow you to tie into google's contact through an api. Not sure how well that works though.
    10-13-2013 02:49 AM
45 12

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