[RyanR47]

Hey guys, I want to get your suggestions.

Today, I went to my local store to shop around for a new phone and saw a lumia 1020 on display for a very reasonable price (around £350 ). Without hesitation I pulled the trigger and brought it. When I boot it up for the first time "Not for resale" logo came up. It has all sorts of diagnostic apps installed. It's an unlocked Europe version of the white lumia 1020 with the following details.

I went back to the store but they are not willing to give me an refund. I'm not sure what to do now, should I contact Nokia and explain my situation?

Regards,
Ryan

[WorzelGummage]

That is strictly wrong and against Nokia policy. What you seem to have been sold is a demonstration model and retailers are given strict instructions not to sell demo units to the public. The retailer should refund you your money back immediately. Did this happen in the UK? If it did, then you can threaten them with Trading Standards who would be very interested in this kind of underhand behaviour.

[WorzelGummage]

Looking at the screen shot you posted, it looks like an early pre-release model as it is named the Nokia 909, which finally changed to the 1020. Also, I would definitely report this to Nokia as well and they should be more than willing to help you out in this matter.

[RyanR47]

Nope, it didn't happen in UK. I'm on a vacation in Bangladesh right now. I really love the phone and would hate it if I contact nokia and they take it away :(

[WP8Expert]

Hey guys, I want to get your suggestions.

Today, I went to my local store to shop around for a new phone and saw a lumia 1020 on display for a very reasonable price (around £350 ). Without hesitation I pulled the trigger and brought it. When I boot it up for the first time "Not for resale" logo came up. It has all sorts of diagnostic apps installed. It's an unlocked Europe version of the white lumia 1020 with the following details.

I went back to the store but they are not willing to give me an refund. I'm not sure what to do now, should I contact Nokia and explain my situation?

Regards,
Ryan

Pop an email to Stephen Elop. You would get a new 1020 in less than a week

[InspireMe]

Looking at the screen shot you posted, it looks like an early pre-release model as it is named the Nokia 909, which finally changed to the 1020. Also, I would definitely report this to Nokia as well and they should be more than willing to help you out in this matter.

Just so you know my retail 1020 from the states is named the 909 in settings as well. I think all our.

[RyanR47]

What is his email address?

[RyanR47]

Just so you know my retail 1020 from the states is named the 909 in settings as well. I think all our.

So, you think I should keep it and not contact nokia? Will I receive future updates?

Does yours also have all the diagnostic apps?

[WorzelGummage]

Nope, it didn't happen in UK. I'm on a vacation in Bangladesh right now. I really love the phone and would hate it if I contact nokia and they take it away :(

I'm sure Nokia wouldn't want to see you out of pocket and would make sure that you were fully reimbursed for the loss of your phone. Or, they may arrange to have it flashed with a fully working and proper OS rather than the demo version that it seems to be loaded with.

[gazmatic]

sell it to me for 400

[tissotti]

You can't return it? Amazing that they actually sold you a demo unit. 909 is normal. Don't know about future updates.

Just a reminder to anybody else, Lumia 1020 pre-order prices start from £550 at the moment and there is no international version for sale yet. Don't go for those deals that look too good.

[InspireMe]

So, you think I should keep it and not contact nokia? Will I receive future updates?

Does yours also have all the diagnostic apps?

I would definitely contact Nokia. Mine doesn't have any diagnostic apps, you got sold a phone they shouldn't have sold you. Is it even available in Europe yet? If they won't give you a refund, contact Nokia and they should take care of you.

[John20212]

Its best to contact Nokia, tell them where you got it and all the details and I am pretty sure they would get you sorted out with a normal 1020 and not a version the shop was not suppose to sell.

[TechFreak1]

Like others said you are best contacting Nokia, his email I would imagine its firstname.lastname@nokia.com.

[psyfreaki]

this is exactly the same for my lumia 1020, its also written as 909... i have check with nokia website using IMEI and nokia showed as lumia 1020. I also ordered my phone from UK

[WorzelGummage]

this is exactly the same for my lumia 1020, its also written as 909... i have check with nokia website using IMEI and nokia showed as lumia 1020. I also ordered my phone from UK

Yeah, I have also got a genuine 1020 now and it's also identified as the 909. I'm fairly sure that all 1020's are identified as 909, so that isn't anything to worry about.
I'm wondering how the OP got on with his original problem?

[RyanR47]

Yeah, I have also got a genuine 1020 now and it's also identified as the 909. I'm fairly sure that all 1020's are identified as 909, so that isn't anything to worry about.
I'm wondering how the OP got on with his original problem?

Sold it and got a new one!

[WorzelGummage]

Sold it and got a new one!

Cool. I'm genuinely glad that you didn't let this poor experience lead you to another platform. :D
I'm loving my 1020, hopefully you are too. ;D

[WorzelGummage]

Sold it and got a new one!

Even better. I've just seen your sig and notice you are rocking the yellow. Me too, and I wouldn't have it any other way. Yellow is the best. :D:D:D

[KBEscalona]

I have the same retail version. but APAC installed. i just updated to 3050.000.1338.1001 and i'm having problems with the shutter key. Only touchscreen focus is usable. I've contacted Nokia and asked about the problem and they just said to return where i have bought it.

Do our phones have the same product code? 059P6J6?

[iliramove]

My APAC carrier version was updated to 3050.0000.1338.1004. I've got the ROM from NCS for APAC CV version (without carrier) at 3050.0000.1338.1010.

Sent from my RM-875_apac_sea_220 using Tapatalk

[HyperKid]

Guys one question.
I live in middle east so I am going to buy the 1020. So one day I went to store to check it out. In settings, it was writing NOKIA 909 @demo!
so when I'll buy it,will it be 909 or 1020????
plzzzzz reply

[6029KingStephen]

Guys one question.
I live in middle east so I am going to buy the 1020. So one day I went to store to check it out. In settings, it was writing NOKIA 909 @demo!
so when I'll buy it,will it be 909 or 1020????
plzzzzz reply

They all say that, presumably Nokia originally planned to call it the 909.

[WorzelGummage]

Guys one question.
I live in middle east so I am going to buy the 1020. So one day I went to store to check it out. In settings, it was writing NOKIA 909 @demo!
so when I'll buy it,will it be 909 or 1020????
plzzzzz reply

Yes, all the 1020's are named as the 909 in the settings. However, whatever you do please do not let the shop sell you the one that also says @demo. These are just the demo units and do not have the full firmware installed. They will also perform a factory reset automatically every so often.

[Douglas Zacharias]

Nokia 909 mystery explained? Nokia Lumia 1020′s alter ego. : My Nokia Blog

Hey guys, I want to get your suggestions.

This is not a problem, read this! But if this device you bought is not for sale...they HAVE to give you a commercial one!!

Today, I went to my local store to shop around for a new phone and saw a lumia 1020 on display for a very reasonable price (around £350 ). Without hesitation I pulled the trigger and brought it. When I boot it up for the first time "Not for resale" logo came up. It has all sorts of diagnostic apps installed. It's an unlocked Europe version of the white lumia 1020 with the following details.

I went back to the store but they are not willing to give me an refund. I'm not sure what to do now, should I contact Nokia and explain my situation?

Regards,
Ryan