Technical issues since installing GDR2

[Madders76]

Same here on O2 Pay & Go, it always selects the wrong APN and I can't sign into my Wireless network which makes the backups worthless as I have to restore all my apps by hand each time :/

Yep, frustrating but knowing the large saving in monthly phone costs using GiffGaff helps soften the blow

Looking at it with 'glass half full thinking', it gives me the opportunity to clear out all the apps I no longer use!

 

[neo158]

Yep, frustrating but knowing the large saving in monthly phone costs using GiffGaff helps soften the blow

Looking at it with 'glass half full thinking', it gives me the opportunity to clear out all the apps I no longer use!

Exactly my thinking, I left lots of apps off my phone as I don't use them anymore

 

[iamoniwaban]

I have been experiencing several issues since the recent update. Several reboots in a row, search says not connected to data or wireless (I am), SMS not receiving /sending. Games fail to log into live. Generally
poor performance since the update.

 

[iamoniwaban]

DATASENSE!!!!!! WHOOOOOOO!!!

Just reset my phone. DataSense is now present. Previous apps are currently downloading and restoring. :smile:

I choose the "reset your phone" option under "Settings→About". Surprisingly, it only took approximately 5 minutes until the set up screen arrived. I thought that I'd be watching the spinning gears for quite a while.

There is no difference between resetting this way, or by holding down the physical keys on the phone, correct?

what physical keys? Like the power key? If so that just reboots the phone. I didn't know there was a key combination to reset?

 

[neo158]

I have been experiencing several issues since the recent update. Several reboots in a row, search says not connected to data or wireless (I am), SMS not receiving /sending. Games fail to log into live. Generally
poor performance since the update.

I assume you've done a factory reset through settings?

 

[iamoniwaban]

Twice. My phone is Completely useless now.

 

[RJ Priest]

Uh oh! I decided to turn my phone off last night. First time since the reset to enable datasense. Now I have the multiple boot crashing problem. Kept rebooting like 8 times, I just pulled the battery. Gonna remove my sim card (I don't have an SD card), replace the battery, and try to turn the device back on.

Edit: With the sim card removed, it boot crashed 3 times, but then finally booted.

Edit2: Made a backup of apps & settings (just in case), turned off device, replaced sim, device booted up successfully on first try. WP greeted me with a message saying that my device mode has now changed to gsm (from previously having no sim).

 

[rotkod]

There are two reset, soft and hard... Soft (factory reset) settings>about phone...
Hard reset is...

Am I right or...?!

 

[RJ Priest]

what physical keys? Like the power key? If so that just reboots the phone. I didn't know there was a key combination to reset?

As far as I know, the same process that people use on the Lumia's, works on all windows phones:

1. Make sure you have enough battery life.
2. Turn off the Ativ-S phone by pressing the power button and holding it for a few seconds then scroll down to turn off the phone.
3. Press the Volume Down Key + Power Key to turn on the unit
4. Still hold the volume down key, the release Power Key.
5. Wait for the startup screen booting with an exclamation mark " ! " then release the volume down key.
6. Press the following buttons in the following order: press the volume up (high volume key) ==> press volume key down (low volume key) ==> press the power key ==> press volume down key.
7. Wait a moment and look at the screen, a message such as loading new software will start the hard reset process

 

[rotkod]

As far as I know, the same process that people use on the Lumia's, works on all windows phones:

1. Make sure you have enough battery life.
2. Turn off the Ativ-S phone by pressing the power button and holding it for a few seconds then scroll down to turn off the phone.
3. Press the Volume Down Key + Power Key to turn on the unit
4. Still hold the volume down key, the release Power Key.
5. Wait for the startup screen booting with an exclamation mark " ! " then release the volume down key.
6. Press the following buttons in the following order: press the volume up (high volume key) ==> press volume key down (low volume key) ==> press the power key ==> press volume down key.
7. Wait a moment and look at the screen, a message such as loading new software will start the hard reset process

Ok, this is hard reset!

 

[Darren Walsh]

There are two reset, soft and hard... Soft (factory reset) settings>about phone...
Hard reset is...
http://www.youtube.com/watch?v=pSzFJGpJeDc


Am I right or...?!

no, the one in settings >about is a hard reset too, the buttons hard reset is for when you can't turn the phone on in the first place

 

[selfxd]

Yup got the same issue TELUS ativ S
Reboots about 3 times before coming up properly.

 

[selfxd]

I also notice that the first sensor before the camera sometimes lights up red. I didn't even know it could light up.

 

[Ativ user]

Lol. I dont know it too. Why the hell there is an Led on the ativ s? Its like the htc 8x, but seems the ativ s led is completly useless??!! holy ..

 

[neo158]

That "LED" is the proximity sensor, the behaviour described is the same on all phones.

 

[Matthew Becker1]

Hi all. I updated the initial post to this thread. It contains some troubleshooting information for those who are still having this rebooting difficulty.

EDIT: These are just workarounds. You may still get the crashes during boot, which I managed to get again this morning.

 

[swizzlerz]

I am on telus and have been experiencing this isue alot. I did a factory reset to get DataSence. I hope they fix this fast as it happens with my sd card constantly. i remove the card it still happens. Its annoying. I also started a discussion on the microsoft answers site in hopes it gets seen faster then a 3rd party website.... http://answers.microsoft.com/en-us/...crashing/976c4f64-7890-4f52-8966-50c836115afe

 

[Matthew Becker1]

Yeah, the crashing went away for a little while, but they started up again. I have more space than I'm currently using, so I'm going to go without my Micro SD card for a bit to see if the problem persists.

 

[RJ Priest]

I haven't dared to shut my phone off and see if I'll still have the reboot problem after getting through it the first time. I'll have to try it again eventually.