01-14-2014 06:00 PM
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  1. C LaBelle's Avatar
    Got this response the other day. Scrolled through their recent tweets and saw the same exact tweet numerous times.

    @CLabelle85 OS are tricky, and require a ton of coordination with manufacturers. As soon as we have news, we’ll let folks know. ^ToshM

    So I tweeted this at them.

    @ATTCustomerCare HOW ABOUT ONE OF YOU REPS GO ABOVE AND BEYOND FOR ONCE AND GET US A REAL, UNSCRIPTED ANSWER ABOUT GDR2!? JUST ONCE!!!!!!!!!

    As well as this.

    @ATTCustomerCare Funny how its already running on devices you are selling, AKA the 1020. How come Verizon can roll it out so fast?
    09-13-2013 01:06 PM
  2. C LaBelle's Avatar
    Got this in response.

    @CLabelle85 We are aware of the need of this update. We are really working hard to make this update available. ^ToshM

    I responded with this.

    @ATTCustomerCare How are you "working hard" exactly? What problem is there? Why can't we have a real meaningful, helpful answer?

    Got this back. LOL

    @CLabelle85 Thank you for your response. Once more info is available you will be notified. PSave this link: https://forums.windowscentral.com/e?...token=OnoL5_l_ . ^ToshM

    Response from me.

    @ATTCustomerCare You're kidding me right? A scripted answer for everything? Thank you for doing nothing to inform the customer.
    Last edited by C LaBelle; 09-13-2013 at 02:37 PM.
    09-13-2013 01:31 PM
  3. Eduardo Castello's Avatar
    Got this in response.

    @CLabelle85 We are aware of the need of this update. We are really working hard to make this update available. ^ToshM

    I responded with this.

    @ATTCustomerCare How are you "working hard" exactly? What problem is there? Why can't we have a real meaningful, helpful answer?

    Got this back. LOL

    @CLabelle85 Thank you for your response. Once more info is available you will be notified. PSave this link: Wireless Network News on 4GLTE and Wireless Network Coverage |AT&T . ^ToshM

    Response from me.

    @ATTCustomerCare You're kidding me right? A scripted answer for everything? Thank you for doing nothing to inform the customer.
    I had similar interactions with their Chat Support. This is ridiculous.
    They still need to improve a lot if there are real plans of increasing global market share.
    09-13-2013 09:32 PM
  4. santillanavila1993's Avatar
    I don't know why people ate getting all hot and bothered about the update on att. Don't you remember who got gdr1 first?
    We did. You guys need to chill. It should arrive at the most by the end of this month. Its what was said. If it doesn't come out by then; then we can panic.
    theefman likes this.
    09-14-2013 12:07 AM
  5. uselessrobot's Avatar
    In objective terms, sure the update isn't going to change anyone's life. But you're repeating what people were saying back in late August when Amber started getting released on many other carriers around the world. People are rightfully annoyed by what this represents.

    I don't know what fluke led to AT&T releasing GDR1 so early. At the time they probably wanted to give Microsoft and Nokia the perception that they were in fact a premier partner. It was certainly helped by the fact that there was no major launch of an iPhone looming. The company is clearly far more invested in Apple than it is in Windows Phone. But who can blame them? iPhones have considerable profit margins, especially a year on when they continue to sell. The iPhone 5c must be incredible; a year-old iPhone 5 that's even cheaper to manufacture. That's how Apple has the freedom of custom implementations like the fingerprint scanner. Like a luxury brand, they enjoy a lot of extra profit that can be dumped directly into design. Furthermore, statistics show that iPhone users generally spend more post-purchase than buyers of other smartphones.

    This is why Apple has so much clout; why they can get their way with AT&T. Microsoft has no such pull and the Amber situation is a reminder of that. But then, it would be nice if AT&T actually cared about their consumers instead of constantly trying to get them to jump to the next new device. And that's the other problem here; the inescapable feeling that for AT&T the Lumia 920 is obsolete and we should all be craving the Lumia 925/1020, or better still, the iPhone 5s/5c.

    And of course, the whole point of a discussion forum like this is to vent.
    TheRevMikeS likes this.
    09-14-2013 08:01 AM
  6. C LaBelle's Avatar
    I don't know why people ate getting all hot and bothered about the update on att. Don't you remember who got gdr1 first?
    We did. You guys need to chill. It should arrive at the most by the end of this month. Its what was said. If it doesn't come out by then; then we can panic.
    What gets to me is the fact that ATT's competitors got the same update from Nokia as ATT and they rolled it out much quicker. Secondly ATT isn't saying anything about the update as to what is going on, they can't keep their customers informed. This makes me feel like ATT is letting us down again. I have so much beef with ATT over other issues that this is just another reason for me to switch. ATT needs to learn some PR. I'm sick of them putting themselves first and trying to make every buck they can off me.
    09-14-2013 01:46 PM
  7. Henry Raag's Avatar
    I have unbranded and unlocked and still no update, so ATT is is doing just fine.
    09-14-2013 02:36 PM
  8. Harjit Minhas's Avatar
    i had to flash my lumia920 i just couldnt wait for the update to be released lol, but i am seeing a huge increase in the battery and the camera is much better than before aswell. also the screen looks much better aswell now for some reason
    09-15-2013 10:29 PM
  9. pointclouds's Avatar
    in Turkey (whereas it seems as "available" in nokia website) we haven't received OTA update for Amber, only GDR2. Any country with same situaton or anyone from Turkey knows when the OTA will come? My patience is running short.
    09-16-2013 07:39 AM
  10. joseluis_acosta's Avatar
    in Turkey (whereas it seems as "available" in nokia website) we haven't received OTA update for Amber, only GDR2. Any country with same situaton or anyone from Turkey knows when the OTA will come? My patience is running short.
    It's the same in Hong Kong... Nokia (chat, facebook, etc) just says: "Kindly wait"... This is so sad....
    09-16-2013 08:09 AM
  11. FEMI AYANDOKUN's Avatar
    I use a Nokia Lumia 920 and live in Osogbo, South West Nigeria and my network provider is Etisalat Wifi. Just got the amber update this night but got 8018830f as error message when it tried to install. What to do?
    09-16-2013 06:51 PM
  12. Devamps's Avatar
    Working fine.

    Last edited by Devamps; 09-17-2013 at 01:13 AM.
    09-16-2013 10:51 PM
  13. jhelms29's Avatar
    To anyone who wants to give (nicely worded) feedback to AT&T about their slow pace on this update, email feedback@att.net
    09-16-2013 10:58 PM
  14. FelipeLemos's Avatar
    It's the same in Hong Kong... Nokia (chat, facebook, etc) just says: "Kindly wait"... This is so sad....
    A lot of people complained on Nokia HK's FB page about the update. Then today, Nokia changed the availability status on their support page from 'Available' to 'Coming soon'.
    You can notice in "Latest version" column the firmware version is "1232.5957.1308.00xx", in the past it was "1232.5962.1314.0004", how you can see here.
    It's a good sign to me, now we can really wait the Amber Update via OTA, they wouldn't change the site with no reason. The real reason for me was the huge amount of complaints about this problem.
    09-17-2013 01:19 AM
  15. alv3st3r's Avatar
    Deal Alert!!!

    Nokia Lumia 920 Now Available For Rs. 23999 From Flipkart India: Nokia Lumia 920 Price in India - Buy Nokia Lumia 920 Yellow Online - Nokia: Flipkart.com
    09-17-2013 09:29 AM
  16. Angry Pixel's Avatar
    I hate flipkart :P
    09-17-2013 10:39 AM
  17. alv3st3r's Avatar
    I hate flipkart :P
    I knew it would hurt your feelings :p


    PS: You can feel better now. WS Retail has removed the listing as of now but they'll relist it again :p
    09-17-2013 10:48 AM
  18. Angry Pixel's Avatar
    If they had done it with 925 then I'd have sold my 920 in a heartbeat :P
    09-17-2013 01:32 PM
  19. Angry Pixel's Avatar
    Grrhhhh, The cursed listing is back on there. Every time i see it, it hurts even more ;)
    09-17-2013 01:34 PM
  20. alv3st3r's Avatar
    If they had done it with 925 then I'd have sold my 920 in a heartbeat :P
    Me too. I'd have sold my Lumia 720 too. By the way Lumia 925 is the only reason why they dropped the price of Lumia 920.
    09-17-2013 01:46 PM
  21. mjrtoo's Avatar
    If they had done it with 925 then I'd have sold my 920 in a heartbeat :P
    Done what, have gdr2 and amber update? It does...
    09-17-2013 01:49 PM
  22. alv3st3r's Avatar
    Done what
    Price drop.
    09-17-2013 01:52 PM
  23. avramd02's Avatar
    Does any one know if att plans on releasing the gdr2 update or they're just going to wait like the htc 8x?
    09-17-2013 05:36 PM
  24. jhelms29's Avatar
    I have the 920, but my wife has the 8x. They released the 8x gdr2 software weeks ago.
    09-17-2013 05:41 PM
  25. Rod Hull's Avatar
    Looks like EE are blaming the delay of gdr2 on Microsoft now:

    @EE: @KeefJudge been delayed. We're awaiting feedback from Microsoft on a new delivery date. Thanks!

    http://twitter.com/EE/status/380274380678643712

    The plot thickens.
    09-18-2013 06:24 AM
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